National Informatics Centre Services Incorporated UPS Online Maintenance Tender India 60-100 KVA 2026
Bid Publish Date
08-Jul-2026, 10:15 am
Bid End Date
18-Jul-2026, 6:00 pm
Location
Progress
Tender Overview
The tender is issued by National Informatics Centre Services Incorporated (NICSI) under the Department of Electronics and Information Technology for Annual Maintenance Service of UPS Online 20-100 KVA units from brands including Emerson, Riello, and Numeric. Scope covers desktops, laptops, peripherals, and UPS maintenance; no BOQ items are listed. The contract includes a 50% quantity or duration variation option, subject to seller acceptance, enabling scope expansion or reduction. A dedicated OEM/vendor service helpline and escalation matrix are required, with GeM contract reference embedded in the final PBG.
Technical Specifications & Requirements
- Service scope: Annual maintenance for UPS Online 20 KVA, 40 KVA, 60 KVA, and 100 KVA capacities from brands Emerson, Riello, and Numeric; includes desktops, laptops, and peripherals maintenance as part of the AMCs.
- Support requirements: Dedicated/toll-free service line, and a formal escalation matrix for service issues.
- Compliance: Bidders must upload all required certificates as per ATC/Corrigendum; OEM authorizations may be necessary for warranty and spares.
- Payment/Contract linkage: GeM Contract number to be mentioned in PBG; bank details for security deposit provided by NICSI.
- Variation clause: Option clause permits up to 50% increase/decrease in quantity or duration with consent.
Terms, Conditions & Eligibility
- EMD/Deposits: Not explicitly specified in the data; bidder must refer to ATC for exact EMD terms.
- Delivery/Duration: Annual maintenance; variation up to 50% allowed at contract issue and post-issuance.
- Documentation: Upload mandatory certificates; bidders must align with the ATC; NICSI ATC requires organization letterhead compliance for scope of work.
- PBG/Bank details: NICSI provides bank account for PBG/ security deposit (IndusInd Bank, Africa Avenue Safdarjung, New Delhi).
- Compliance: GeM contract number to be included in PBG; failure to submit documents can lead to rejection.
- Support: Dedicated service helpline and escalation contacts must be provided by bidder/OEM.
Terms & Conditions
-
Key Term 1: 50% variation in contract quantity or duration allowed at issue and post-issuance, with bidder consent.
-
Key Term 2: Dedicated toll-free service line and escalation matrix required for after-sales support.
-
Key Term 3: GeM contract number must be mentioned in the PBG; OEM authorizations may be required.
Important Clauses
Payment Terms
Not explicitly specified; bidders should refer to ATC for EMD/Payment terms and PBG linkage with GeM contract number.
Delivery Schedule
Annual maintenance contract duration with potential quantity/duration adjustments up to 50% as per contract amendment.
Penalties/Liquidated Damages
Not stated in available data; bidders should review ATC for any LD or performance penalties.
Bidder Eligibility
-
Demonstrated AMC experience for UPS Online 20-100 KVA units (Emerson, Riello, Numeric).
-
Compliance with NICSI ATC and Corrigendum; submission of all mandated certificates.
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Ability to provide dedicated service helpline and escalation matrix; OEM support capability.
Tender Data
Bid Details
Quantity
20
Bid Type
Two Packet Bid
Bid Validity
180 (Days)
Bid Type
Service
Evaluation
Total value wise evaluation
Tech Clarification Time
2 Days
Preference & Exemptions
EMD Required
No
MII Compliance
Yes
MSE Exemption/Relaxation
Yes
Startup Exemption/Relaxation
Yes
Bid Splitting Applied
No
Additional Tender Data
Commercial Details
Tender Category
Service
Bid To RA
No
Bid To RA Enabled
No
Item Category
Annual Maintenance Service - Desktops, Laptops and Peripherals - UPS Online 100 KVA; Emerson , Annual Maintenance Service - Desktops, Laptops and Peripherals - UPS Online 100 KVA; Riello , Annual Maintenance Service - Desktops, Laptops and Peripherals - UPS (Online 60 KVA); Numeric , Annual Maintenance Service - Desktops, Laptops and Peripherals - UPS (Online 40 KVA); Numeric , Annual Maintenance Service - Desktops, Laptops and Peripherals - UPS (Online 60 KVA); Emerson , Annual Maintenance Service - Desktops, Laptops and Peripherals - UPS (Online 60 KVA); Riello , Annual Maintenance Service - Desktops, Laptops and Peripherals - UPS (Online 20 KVA); Numeric
Advisory Bank
Indusind bank
ePBG Percentage
5%
ePBG Duration (Months)
14
Delivery Details
Delivery Locations
1
Delivery Cities
North East
Delivery Pincodes
110053
Delivery Locations
| Consignee | Address | City | State | Pincode | Quantity | Delivery Days | Additional Requirement |
|---|---|---|---|---|---|---|---|
| Pankaj Kumar | 110053,National Knowledge Network, National Informatics Centre 3rd Floor, Block III, Delhi IT Park, Shastri Park, Delhi | North East | Delhi | 110053 | 2 | - | Number of Resident engineers : 0 Number of technicians : 0 |
Authority Records
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Documents 5
GeM-Bidding-9567704.pdf
Main Document
Other Documents
OTHER
Other Documents
OTHER
GEM General Terms and Conditions Document
GEM_GENERAL_TERMS_AND_CONDITIONS
GEM General Terms and Conditions Document
GEM_GENERAL_TERMS_AND_CONDITIONS
Required Documents
Certificate (Requested in ATC) *In case any bidder is seeking exemption from Experience / Turnover Criteria
the supporting documents to prove his eligibility for exemption must be uploaded for evaluation by the buyer
Frequently Asked Questions
Key insights about DELHI tender market
How to bid for NICSI UPS AMC tender in India 2026 with 60-100 KVA units?
Bidders must submit mandatory certificates per ATC, provide OEM authorizations, and ensure a GeM-linked PBG. The contract allows up to 50% variation in quantity/duration and requires a dedicated service helpline and escalation matrix for Emerson, Riello, and Numeric UPS AMC units.
What documents are required for NICSI UPS AMC bid 2026 in India?
Submit GST registration, PAN, experience certificates, financial statements, EMD/security deposit, technical bid documents, OEM authorizations, and any required compliance certificates as specified in the ATC and Corrigendum; ensure PBG references the GeM contract number.
What are the technical standards for UPS AMC tender by NICSI?
Standards include UPS units from 20-100 KVA with brands Emerson, Riello, Numeric; deliver AMC services, spare part support, and warranty alignment; maintain service level adherence and report escalation within the defined matrix.
When is the bid submission deadline for NICSI UPS AMC tender 2026?
Exact submission deadlines are not provided in the available data; bidders should monitor NICSI/GeM portal and ATC for final dates and tender opening timelines.
What are the payment terms for NICSI UPS AMC contract 2026?
Payment terms are not explicitly stated; bidders should refer to ATC for AMC payment schedule, including any advance, milestone, or post-delivery payments and the GeM-linked PBG requirements.
How to ensure compliance with mandatory certificates for NICSI bids?
Upload all required certificates per the Bid Document, ATC, and Corrigendum; missing certificates can lead to bid rejection; ensure OEM authorizations and service capability attestations are included.
What is the scope of the NICSI UPS AMC for 60-100 KVA units?
Scope includes annual maintenance for UPS Online 60-100 KVA units from Emerson, Riello, and Numeric, covering service support, parts, and preventative maintenance; variation up to 50% is allowed with consent.
What is required to link PBG with GeM contract for NICSI tender?
Bidder must ensure that the GeM contract number is stated in the PBG; NICSI bank details are provided for security deposits, and the final PBG must reflect GeM linkage as per ATC.