Delhi Development Department EV Hiring Tender for Tata Tigor EV 2400 KMs 300 Hours 2026

Bidders must review the scope (2400 KMs, 300 hours) and ensure a Delhi/NCR service office. Submit GST, PAN, experience in EV/hire contracts, and OEM authorization for Tata Tigor EV. Provide 24x7 support details, escalation matrix, and non-liquidation undertakings; confirm WB terms if project is WB funded.

Required documents include GST registration, PAN, experience certificates for similar mobility contracts, financial statements, EMD/SEC, OEM authorization for Tata Tigor EV, service escalation matrix, and proof of a Delhi/NCR service office close to applicant location (within 15 KM).

Technical scope specifies Tata Tigor EV with total usage of 2400 KMs and 300 hours. Ensure EV eligibility, confirm 24x7 toll-free support, provide service escalation details, and demonstrate compliance with local service obligations and any WB terms if applicable.

The contract allows up to 25% increase or decrease in quantity or duration at the time of contract issue, and the same flexibility applies post-issuance. Bidders must accept revised quantities or duration if invoked by the buyer.

Eligibility includes a valid GST/PAN, no liquidation proceedings, demonstrated EV/hire experience, presence of a Delhi/NCR service office within 15 KM, and ability to furnish 24x7 service via toll-free lines with an escalation matrix.

World Bank terms apply only if the project is WB-funded. In such cases, bidders must comply with WB-specific conditions and procurement guidelines; standard ATC clauses indicate applicability of these terms when triggered.

Bidders must provide a dedicated toll-free service line, 24x7 support, and a formal escalation matrix with multiple contact tiers. Service coverage must be demonstrable from a Delhi/NCR office and include response times and remedy procedures.

Payment terms require the service provider to remit staff wages initially, supported by PF/ESIC documentation; subsequent payments to be claimed from the buyer with required statutory records. Specific schedule is not stated in the data; verify during bid submission.