Tender Notice for Custom Bid for Services - DRG325B053 Annual Maintenance Contract AMC for ABB DCS Installed at AVU C in TINSUKIA, ASSAM

Q1: How to participate in the annual maintenance contract tender for ABB DCS at IOCL Digboi refinery?
To participate, bidders must register on the GeM portal, prepare and upload all required documents including experience certificates, statutory licenses, and technical compliance certificates. It is advisable to review the scope and technical specifications detailed in the tender documents and submit a competitive bid before the deadline (29-07-2025). Ensuring compliance with the bidding instructions and securing necessary guarantees like EMD and performance security is critical. For professional support in GeM registration and bid preparation, visit https://tenderai.in/services/gem-profile-registration.

Q2: What are the eligibility requirements for suppliers bidding on the IOCL maintenance services tender?
Eligible bidders should demonstrate relevant experience in automation system maintenance, statutory compliances, and possess valid certificates. MSEs and startups may avail purchase preferences if they meet policy criteria and upload supporting documents. Bidders must submit all technical and financial eligibility proofs, including experience certificates, turnover proof, and valid licenses. Ensuring online credential verification is highly recommended for better chances in the evaluation process.

Q3: How can small and micro enterprises benefit from this IOCL maintenance tender?
Small and Micro Enterprises (MSEs) benefit through purchase preferences as per the government’s procurement policy. They can quote within 15% of the lowest bid (L1) and potentially secure 100% of the order quantity if they comply with technical and certification requirements. MSEs should ensure their GeM profile is active, and all certificates are uploaded and validated online before submission to avail these benefits, increasing their chance of winning the contract.

Q4: What technical specifications must bidders meet for the annual AMC of ABB DCS at DIGBOI refinery?
Bidders must provide services strictly compliant with the detailed technical specifications outlined in the tender documents, including statutory and safety standards, system diagnostics, troubleshooting, and regular maintenance. The scope includes ensuring system uptime, timely reporting, and support, as specified in the BOQ and related documents. Familiarity with ABB DCS systems and previous experience with similar projects are prerequisites.

Q5: How is the bid evaluation process conducted for this maintenance support tender?
The evaluation is based on total value, technical compliance, experience, and capability. Although the project value isn't specified upfront, the process involves scrutinizing the bidder’s technical credentials, certifications, and prior experience, followed by a competitive bidding process. The evaluation respects policies for MSE and startups, with a focus on quality, compliance, and timely delivery. Use TenderAI insights to benchmark performance and improve bid competitiveness.

Q6: What are the key documentation requirements for bid submission?
Bidders must upload valid experience certificates, turnover proofs, statutory licenses, GST registration, MSE certificates (if applicable), and bid security documents (EMD). All uploaded documents should be current, digitally signed, and in accordance with the specifications mentioned in the attachment files. Failure to submit mandatory documents may result in bid rejection.

Q7: What are the payment terms and guarantee requirements for this maintenance contract?
Payments will be processed based on performance milestones and the contractual agreement. Successful bidders need to furnish a 5% Performance Bank Guarantee (PBG), valid for 51 months, submitted via bank guarantee or online transfer. The Security Deposit should be paid in favor of IOCL, with details provided in the tender notice. The terms ensure prompt payments consistent with project progress and physical verification.

Q8: How do MSEs and startups secure purchase preference for this listing?
MSEs and startups need to upload their registration certificates, relevant experience proof, and other supporting documents on their GeM profile. Once validated, they are eligible for purchase preferences under the Public Procurement Policy. If their quoted price is within 15% of the lowest bid, they may win the entire contract post evaluation. Proactive credential verification improves chances.

Q9: What are the key compliance and restriction points bidders should keep in mind?
Bidders must comply with all statutory, safety, and environmental laws. Foreign bidders need to align with Indian standards. Physical document submissions are not mandatory if online verification is completed. Bids involving brand-specific products or mandating physical sample submissions are not allowed unless specified. Avoid clauses that violate GeM guidelines, ensuring a transparent and fair bidding process.

Q10: Why should my company consider participating in IOCL’s maintenance tenders?
Participating in IOCL projects enhances your credibility as a reliable service provider and opens doors for future government contracts. It offers a platform to showcase technical competence, expand your market reach, and benefit from government support policies like MSE preferences. Strategic engagement in such large-scale projects can significantly bolster your industry reputation and revenue streams.