Metnet An E-governance IMD Maintenance Tender Desktops Laptops UPS Bhopal Madhya Pradesh 2026

Bidders should submit a technical bid with proof of MP-based service office, payroll documentation (PF/ESIC), GST/PAN, and any OEM authorizations. Include details of support hotline and escalation matrix, plus compliance with the 25% variation clause and potential 25% contract scope adjustment.

Required documents include GST certificate, PAN, at least one year of desktop/laptop/UPS maintenance experience, financial statements, payroll records showing 40% essential staff, an escalation matrix, and evidence of MP-based service office; DD/PBG alternatives may apply for security deposit.

The buyer may increase or decrease contract quantity or duration by up to 25% at contract issue and up to 25% post-award. For lump-sum services, the scope/value may adjust by the same percentage with the service provider's consent.

Bidders must maintain a local MP-based service office, provide a dedicated toll-free support line, and deliver an escalation matrix with phone numbers; response services should align with SLAs and ensure onsite/mobile technician availability as required.

The estimated value is ₹40,000. Payment terms prioritize payroll obligations by the service provider; salaries are paid by the vendor first, supported by PF/ESIC documentation, before claiming reimbursement from the buyer per contract terms.

The scope covers Desktops, Laptops, Peripherals, and UPS (Online 30 KVA) maintenance; there is no BOQ, so emphasis is on service capability, preventive maintenance, and timely fault resolution.

Submit EMD as applicable or provide DD/PBG options; ensure hard copies of DD are delivered within 15 days post-award. Include a clear payroll affidavit and verification documents; provide service office proof and escalation matrix during bid submission.

Eligibility includes MP-based presence with verifiable address, minimum 1 year of manpower on payroll (40% of total), experience in IT maintenance, and compliance with statutory documents such as PF/ESIC; ensure capability to deliver dedicated support.