Custom Bid for Services - Non-comprehensive Annual Maintenance Contract (AMC) for Personal C
Directorate Of Purchase And Stores
MUMBAI, MAHARASHTRA
Posted:
25 May 2026
Closed:
15 June 2026
GEM
GEM
Indian Army AMC for OFC Network CICG SAP ERP Repair & Maintenance 2026 - Dept Of Military Affairs
Bid Publish Date
12-Jul-2026, 10:43 am
Bid End Date
22-Jul-2026, 11:00 am
EMD
₹23,000
Value
₹5,75,000
Location
Progress
Issue12-Jul-2026, 10:43 am
AwardPending
Quantity
1
Similar Category
Annual Maintenance Contract for Networking Devices (Version 2)
Bid Type
Two Packet Bid
Categories
6
Tender Overview
Indian Army – Department Of Military Affairs invites bids for Annual Maintenance Contract (AMC) for repair and maintenance of the OFC network of CICG SAP (ERP). Estimated value is ₹5,75,000 with an EMD of ₹23,000. The contract requires a dedicated service support number, an escalation matrix, and an office of the service provider within the consignee state. The supplier must ensure hardware/software integrity via a Malicious Code Certificate and compliance with bid security provisions via DD/PBG. No BOQ items are listed, signaling a broader maintenance scope and SLA expectations. This tender emphasizes robust service delivery, network upkeep, and post-award support for mission-critical SAP ERP connectivity.
Technical Specifications & Requirements
- Product/Service: Annual maintenance for OFC network of CICG SAP (ERP)
- Estimated value: ₹5,75,000; EMD: ₹23,000
- Payment security: EMD/PBG via Account Payee Demand Draft in favor of The Commandant, COD Kanpur; DD proof to be uploaded; hard copy delivery within 5 days of bid end/opening; post-award DD delivery within 15 days
- Security & integrity: Mandatory Malicious Code Certificate ensuring no embedded malware, no data/tap risks, adherence to IPR terms
- Service scope: 24/7 service support with dedicated/toll-free number; escalation matrix; official service provider office in consignee state; ATC/Bid documents attached by bidder
- Contractual form: AMC for ongoing maintenance; no BOQ items published; ATC and Corrigendum, if any, apply
Terms, Conditions & Eligibility
- EMD/PBG requirements: ₹23,000 EMD; option to submit via DD; hard copy submission within specified timelines
- Experience & standing: Bidder must not be under liquidation or bankruptcy; must provide undertaking
- Malicious code compliance: Certification to confirm no embedded malicious code; breach consequences defined
- Service capability: Dedicated toll-free support; local office in consignee state; escalation matrix provided
- Documentation: Upload required certificates and documents with bid; references to ATC/ATC files
- Award terms: DD delivery/completion timelines; post-award submission of DD in place of PBG possible; hard copy to buyer within 15 days
Key Specifications
-
- EMD: ₹23,000; submission via Account Payee Demand Draft (DD) in favor of The Commandant, COD Kanpur
-
- Estimated contract value: ₹5,75,000; AMC for repair/maintenance of OFC network of CICG SAP (ERP)
-
- Service commitment: Dedicated/toll-free service support number; documented escalation matrix
-
- Service delivery/offices: Local office of service provider located in the consignee state (proof required)
-
- Security compliance: Malicious Code Certificate confirming no embedded malware or IPR infringements
Terms & Conditions
-
EMD ₹23,000 must be submitted; DD or equivalent acceptable and hard copy to reach within timelines
-
Office location proof in consignee state and escalation matrix required for service support
-
Malicious Code Certificate mandatory; non-compliance may lead to bid rejection
Important Clauses
Payment Terms
EMD via DD; post-award payment terms to be as per GeM/GTC; DD submission and hard copy delivery within specified days
Delivery Schedule
AMC delivery and ongoing maintenance obligations; service support availability and response times to be defined in ATC
Penalties/Liquidated Damages
Penalties to be specified in ATC for service outages or SLA breaches; detailed L&D terms in contract
Bidder Eligibility
-
Not under liquidation, court receivership, or bankruptcy; provide undertaking
-
Demonstrated capability to provide dedicated service support and local office in consignee state
-
Experience in AMC/maintenance of network infrastructure and ERP-related connectivity
Additional Tender Data
Commercial Details
Tender Category
Service
Bid To RA
No
Bid To RA Enabled
Yes
Item Category
Custom Bid for Services - ANNUAL MAINTENANCE CONTRACT (AMC) FOR REPAIR AND MAINTAINENANCE OF OFC NETWORK OF CICG SAP (ERP)
Advisory Bank
State Bank of India
ePBG Percentage
5%
ePBG Duration (Months)
14
Delivery Details
Delivery Locations
1
Delivery Cities
Kanpur Nagar
Delivery Locations
| Consignee | Address | City | State | Pincode | Quantity | Delivery Days | Additional Requirement |
|---|---|---|---|---|---|---|---|
| - | Kanpur Nagar | Kanpur Nagar | - | - | Project / Lumpsum Based | - | - |
Authority Records
MINISTRY OF DEFENCEMILITARY AFFAIRS DEPARTMENTINDIAN ARMY
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Documents 10
GeM-Bidding-9532009.pdf
Main Document
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Buyer uploaded ATC document
ATC
GEM General Terms and Conditions Document
GEM_GENERAL_TERMS_AND_CONDITIONS
GEM General Terms and Conditions Document
GEM_GENERAL_TERMS_AND_CONDITIONS
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Required Documents
1
GST Registration Certificate
2
PAN Card
3
Experience Certificates for similar AMC/maintenance work
4
Financial Statements (last 3 years) or equivalent
5
EMD/Security Deposit proof (DD in favor of The Commandant, COD Kanpur)
6
Technical Bid Documents fulfilling AMC scope
7
OEM Authorization/Dealership Certificate (if applicable)
8
Malicious Code Certificate for hardware/software offered
9
Escalation Matrix and Dedicated Service Support details
10
Office address proof in state of consignee
Frequently Asked Questions
How to bid for Indian Army OFC network AMC in Kanpur 2026?
Bidders should prepare EMD ₹23,000 via Demand Draft in favor of The Commandant, COD Kanpur, upload Malicious Code Certificate, provide OEM authorizations if required, and demonstrate local service capability with a consignee-state office. Include GST, PAN, and financials, plus the technical bid detailing AMC scope and SLAs.
What documents are required for AMC of CICG SAP ERP tender 2026?
Required documents include GST certificate, PAN card, last 3 years financial statements, experience certificates for similar AMC work, EMD proof, technical bid, Malicious Code Certificate, OEM authorization (if applicable), and proof of local service office in the consignee state.
What are the payment terms for Indian Army AMC procurement in 2026?
Payment terms follow GeM/GTC; EMD via DD ₹23,000; post-award payment terms defined in ATC; DD delivery; hard copy submission within 15 days of award; performance security may be via DD in lieu of PBG.
Which standards or certifications are required for this AMC?
Mandatory Malicious Code Certificate; ensure no embedded malware per contractual terms; OEM authorizations may be required; service support setup with toll-free number and escalation matrix; conformity with IS/ISO where specified in ATC.
What is the estimated value and EMD amount for the AMC tender?
Estimated contract value is ₹5,75,000; bidder must submit ₹23,000 EMD. DD should be in favor of The Commandant, COD Kanpur with hard copy delivered within 5 days post bid end/opening.
What is required for service support location in this bid?
Bidder must operate a service office in the state of the consignee with documented evidence; provide a clear escalation matrix and toll-free/dedicated service contact details to meet maintenance SLAs.
How to demonstrate eligibility for Indian Army SAP ERP AMC?
Show non-liquidity status, provide undertaking, supply AMC experience proofs, and furnish financial stability documents; ensure capability to maintain OFC network and ERP connectivity with required SLAs and security certifications.
What are the installation and delivery expectations for this AMC?
Delivery expectations are tied to ongoing maintenance; exact SLA times and response windows will be specified in the ATC. Ensure readiness to begin maintenance upon award and coordinate with CICG SAP ERP environment.
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Documents 10
GeM-Bidding-9532009.pdf
Main Document
Other Documents
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Other Documents
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Other Documents
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Other Documents
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Other Documents
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Other Documents
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Buyer uploaded ATC document
ATC
GEM General Terms and Conditions Document
GEM_GENERAL_TERMS_AND_CONDITIONS
GEM General Terms and Conditions Document
GEM_GENERAL_TERMS_AND_CONDITIONS