Eastern Railway ATVM V2 Tender for UPS & Kiosk Processing Unit in India 2026 - ISI/ISO Standards & 3 Years Backup

Tender Overview

Eastern Railway invites bids for the Smart Card Operated Ticket Vending Machine (ATVM) V2 components, including UPS with minimum back up time guaranteed for 3 years and a Kiosk Processing Unit with specified hardware attributes. The procurement covers critical system components such as a ticket printer with a defined DPI capability and onboard memory specifics. The scope emphasizes manufacturer or OEM authorization for ATVM, with a focus on government-sector deployments and reliability across West Bengal, Jharkhand, and Bihar. The contract contemplates option clauses for quantity adjustments up to 25%, and a delivery timeline aligned to original/extended periods. A robust service framework is required, including on-site/off-site support, dedicated toll-free service, and an escalation matrix. Bidders must establish local service centers within the stated states if not already present. The ATVM deployment is positioned as a priority Railways project with emphasis on vendor credibility and post-warranty service availability.

Technical Specifications & Requirements

• Category: UPS — Minimum Back Up Time: 3 years (guaranteed)
• Category: KIOSK PROCESSING UNIT — Number of Processor Core: unspecified
• Category: KIOSK PROCESSING UNIT — Memory Type: unspecified
• Category: KIOSK PROCESSING UNIT — Memory Size: unspecified
• Category: KIOSK PROCESSING UNIT — Flash/SSD/DoM Memory: unspecified
• Category: TICKET PRINTER — Resolution (dpi): unspecified
• Special ATC requires: manufacturer authorization for ATVM, performance certificates, 24/7 service access, and West Bengal/Jharkhand/Bihar service presence
• 10% Bank Guarantee before installation; 100% payment upon satisfactory warranty completion; 30-day escrow or post-warranty terms are implied in notes

Terms, Conditions & Eligibility

• Quantity flexibility: Up to 25% increase/decrease at contract time and during currency
• Service centers: Must have functional centers in the consignee states; establishment within 30 days of award; documentary proof required for payment release
• Support: Dedicated toll-free service number; clear escalation matrix for service
• ATC clauses: OEM authorization, performance certificates, 24-hour failure response, and on-site/off-site support arrangements
• Payment terms: 10% Bank Guarantee prior to installation; 100% payment after warranty completion and acceptance
• Delivery: Delivery schedule tied to original/extended delivery period with minimum time constraints
• Warranty: Warranty terms implied via commissioning and post-warranty support expectations
• Bidder must be a manufacturer or authorized OEM dealer for ATVM with government-sector deployment experience