General Administration Department Gad Chhattisgarh SIP Based IPPBX Maintenance Tender Raipur 2025
Bid Publish Date
26-Dec-2025, 6:01 pm
Bid End Date
16-Jan-2026, 6:00 pm
EMD
₹75,000
Value
₹75,00,000
Location
Progress
Quantity
1
Bid Type
Two Packet Bid
Categories
2
Tender Overview
The General Administration Department of Chhattisgarh (Raipur, 492001) invites bids for annual maintenance services of a SIP-based IPPBX system (Matrix) under the SIP Server/Exchange/IPPBX category. Estimated value: ₹7,500,000 with an EMD of ₹75,000. The contract allows a ±25% change in quantity or duration at issue time and after award, obligating bidders to accept revised terms. The procurement emphasizes OEM authorisation, non-obsolescence (minimum 5 years residual market life), and secure software with no embedded malicious code. An on-shore service presence within the state is mandatory, along with a dedicated toll-free service line. A non-toxic material policy and strict liability for assignment/sub-contract are highlighted to ensure reliability and compliance. This tender targets SIP-based IPPBX maintenance, with emphasis on Matrix ecosystem compatibility and authorized service coverage.
Technical Specifications & Requirements
- Service scope: Annual maintenance for SIP-based IPPBX / Matrix hardware and software components (server/exchange/IPPBX) with OEM-authorized support.
- Key prerequisites: 25% quantity/duration flexibility; office of service provider must be located in Chhattisgarh; dedicated toll-free number for service support.
- Compliance: 5 years residual market life for offered products; malicious code certificate required; Manufacturer Authorization/OEM authorization form to be submitted with bid.
- Environmental/health: Non-toxic materials; MSDS documentation if toxic materials are involved.
- Delivery/availability: Immediate/periodic onsite support as per contract terms; no BOQ items specified in the current tender data; must ensure compatibility with Matrix platform.
Terms, Conditions & Eligibility
- EMD: ₹75,000; submission via specified deposit/online mechanism.
- Financial/organizational: Bidder must not be in liquidation or similar proceedings; upload an undertaking confirming financial stability.
- Intellectual property/asset integrity: Upload Malicious Code Certificate; ensure no embedded code that degrades functionality or exfiltrates data.
- Sub-contracting/assignment: No assignment/sub-contracting without prior written consent; joint liability remains with seller.
- Documentation: OEM authorization, GST, PAN, experience certificates, financial statements, technical compliance, and relevant bid documents.
- Warranty/after-sales: Warranty/AMC expectations to be clarified in the bid; ensure dedicated service presence in CG and SLA adherence.
- Compliance: All products must be non-obsolete with at least 5 years residual market life; ensure product availability and ongoing support.
Key Specifications
-
Product/Service: Annual maintenance for SIP-based IPPBX (Matrix) Server/Exchange/IPPBX
-
EMD: ₹75,000
-
Estimated contract value: ₹7,500,000
-
Quantity/duration flexibility: ±25% at contract issue and post-award
-
OEM/Manufacturer Authorization required
-
Malicious Code Certificate to be uploaded
-
Non-obsolete requirement: 5 years residual market life
-
Office of Service Provider must be located within Chhattisgarh state
-
Dedicated toll-free service number required
-
Toxic materials policy: non-toxic materials; MSDS if applicable
Terms & Conditions
-
EMD ₹75,000 and OEM authorization required
-
±25% change in quantity/duration allowed
-
5 years residual market life and malware-free certification mandatory
-
State-based service office and toll-free support required
-
No subcontracting without prior written consent and continuous liability
Important Clauses
Payment Terms
Details not provided; bidders should confirm payment terms in the bid response and SLA negotiations, aligning with state procurement norms.
Delivery Schedule
On-site maintenance as per annual contract; dedicated CG-based service office required; SLA to govern response times.
Penalties/Liquidated Damages
Not specified in data; bidders to reference standard L.D. clauses in procurement policy and define response/repair time limits.
Bidder Eligibility
-
Solvent financial health with no liquidation/proceedings
-
OEM authorization for Matrix SIP-based IPPBX maintenance
-
Presence of an office in Chhattisgarh with dedicated support line
-
Experience in maintaining SIP-based telecommunication systems (Matrix) for at least 1-2 similar projects
-
Non-obsolete products with minimum 5 years residual market life
Additional Tender Data
Commercial Details
Tender Category
Service
Bid To RA
No
Bid To RA Enabled
No
Item Category
Annual Maintenance service-SIP based IPPBX - SIP Server/Exchange/IPPBX; Matrix; OEM Authorised Service Provider
Authority Records
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Documents 3
GeM-Bidding-8764198.pdf
Main Document
Buyer uploaded ATC document
ATC
GEM General Terms and Conditions Document
GEM_GENERAL_TERMS_AND_CONDITIONS
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Required Documents
GST Registration Certificate
PAN Card
Experience Certificates (similar SIP-based IPPBX maintenance projects)
Financial Statements (last 3 years)
EMD/Security Deposit document (₹75,000)
OEM Authorization/Manufacturer Authorization Form
Malicious Code Certificate
Technical bid documents
Certificate of Non-Obsolescence (5 years residual market life)
Enterprise/Service Provider Office proof in Chhattisgarh (state presence)
Toll-free dedicated service contact details
Frequently Asked Questions
Key insights about CHHATTISGARH tender market
How to bid for SIP based IPPBX maintenance tender in Raipur?
Bidders must submit GST registration, PAN, experience certificates, financials, EMD ₹75,000, OEM authorization, Malicious Code Certificate, and technical bid documents. Ensure the vendor has an office in Chhattisgarh and offers Matrix-compatible service, with a 5-year residual market life for offered products.
What are the eligibility criteria for IPPBX maintenance in CG?
Eligibility requires not being in liquidation, providing an undertaking, OEM authorization for Matrix products, a dedicated CG service office, and demonstrated experience in SIP-based telecom maintenance with at least 1-2 relevant projects and 5-year product life remaining.
What documents are required for OEM authorization in this bid?
Submit OEM Authorization/Manufacturer Authorization form listing name, designation, address, email, and phone of the authorized representative; include proof of OEM relationship and current support capabilities for Matrix SIP-based IPPBX.
What is the EMD amount and payment term for this tender?
EMD is ₹75,000; bidders should provide the deposit online or as specified in the terms. Payment terms will be aligned with state procurement norms and SLA, with clear milestones for AMC renewal and service response.
What standards or malware certifications are required?
Submit a Malicious Code Certificate ensuring no embedded malware in hardware/software; compliance with security standards; non-toxic material policy; MSDS only if toxic materials are used; maintain secure software practices.
Is there a flexible quantity clause and how does it work?
Yes, contract quantity or duration may be adjusted by up to ±25% at the time of contract issue, and post-award changes can be up to 25% with bidder acceptance; plan for scalable AMC coverage accordingly.
Where will the service provider's office be located?
The service provider must have an office within Chhattisgarh state, with a dedicated toll-free support line for timely assistance and onsite maintenance as per contract terms.
What if products are declared end-of-life by the OEM?
Offerors must ensure products have at least 5 years residual market life; if OEM declares EOL, the bid will be disqualified or require substitution with compliant alternatives meeting the same standards.
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Documents 3
GeM-Bidding-8764198.pdf
Main Document
Buyer uploaded ATC document
ATC
GEM General Terms and Conditions Document
GEM_GENERAL_TERMS_AND_CONDITIONS