ANNUAL MAINTENANCE SERVICES FOR WATER PURIFICATION AND CONDITIONING SYSTEM (Version 2) - Potable wa
National University Of Educational Planning And Administration (nuepa)
Posted:
6 December 2024
Closed:
27 December 2024
GEM
GEM
National Sample Survey Office Field Operations Division Water Purification System Annual Maintenance Tender 2026
Progress
Issue17-Jul-2026, 10:42 am
AwardPending
Quantity
5
Bid Type
Two Packet Bid
Key Highlights
- • Local service presence required: office of service provider in the consignee state
- • Dedicated toll-free service number and formal escalation matrix for support
- • 25% contract quantity/duration flex allowed at issue and during execution
- • Package-5 scope focuses on basic servicing of water purifier and conditioning system (Version 2)
- • Estimated value around ₹200,000; precise EMD amount not disclosed
- • Bidders must submit all certificates/documentation as per ATC and Corrigendum
Categories
14
Tender Overview
Organization: National Sample Survey Office (Field Operations Division). Product/Service: Annual maintenance of water purification and conditioning system (Version 2) with inbuilt water cooler; scope includes basic servicing for PACKAGE-5 water purifier and conditioning system. Estimated value: ₹200,000. Location: India (consignee state) with service office requirement in the same state. Quantity/Scope: maintenance package covering water purification equipment, basic servicing, and support. Key differentiator: mandatory local service presence and dedicated support infrastructure, with escalation and toll-free support, ensuring timely maintenance.
Technical Specifications & Requirements
- Product category: Potable water purification system with inbuilt water cooler (Version 2).
- Package-5 scope: Water purifier and conditioning system maintenance involving basic servicing.
- BH/ATC notes: Service provider must maintain an office in the consignee state; provide dedicated toll-free service number and an Escalation Matrix for service support.
- Standards/Compliance: Not specified in available data; bidders should ensure general service quality and responsiveness. Estimated value indicates modest maintenance scope requiring standard preventive service capabilities.
- Delivery/Response: Not explicitly stated; bidders should prepare for regular maintenance cycles and prompt response per contract terms.
Terms, Conditions & Eligibility
- EMD: Amount not disclosed in the data.
- Quantity/Duration Flex: 25% quantity or duration variation permitted at contract issue and during execution.
- Delivery/Support: Service office in consignee state; dedicated toll-free support; formal Escalation Matrix required.
- Documentation: Bidder must upload all certificates/documents as specified; non-submission risks rejection.
- Warranty/Penalties: Not specified in data; bidders should seek clarity on warranty expectations and LDs during bid.
Key Specifications
-
Water purification system with inbuilt water cooler: Version 2
-
Package-5: maintenance involving basic servicing
-
Estimated value: ₹200,000
-
Local service office requirement in consignee state
-
Dedicated toll-free support and escalation matrix required
Terms & Conditions
-
25% quantity/duration flexibility at contract issue and during execution
-
EMD amount not disclosed; submit as per ATC
-
Local service presence and toll-free support mandatory
-
Submit all required certificates and OEM authorizations
Important Clauses
Payment Terms
Not specified in data; bidders should anticipate standard milestone or monthly maintenance payments aligned to service deliverables.
Delivery Schedule
Not specified; bidders should confirm preventive maintenance cadence and response times during bid submission.
Penalties/Liquidated Damages
Not specified; bidders should seek clarity on LDs and performance bonds in ATC during bidding.
Bidder Eligibility
-
Experience in maintenance of potable water purification systems
-
Local presence with a dedicated service office in the consignee state
-
Ability to provide toll-free service and escalation matrix
Additional Tender Data
Commercial Details
Tender Category
Service
Bid To RA
No
Bid To RA Enabled
Yes
Item Category
ANNUAL MAINTENANCE SERVICES FOR WATER PURIFICATION AND CONDITIONING SYSTEM (Version 2) - Potable water purification system with inbuilt water cooler.; 5 to 7; PACKAGE-5 : Water purifier and conditioning system maintenance involving basic servicing, f..
Advisory Bank
State Bank of India
ePBG Percentage
3%
ePBG Duration (Months)
26
Pre-Bid & Qualification
Pre-Bid Date
20-07-2026 10:00:00
Pre-Bid Venue
NSO(FOD), 5th floor, Jila Parishad building, Kutchery Chowk, Ranchi
Delivery Details
Delivery Locations
2
Delivery Cities
Dhanbad, East Singhbum
Delivery Pincodes
826005, 831007
Delivery Locations
| Consignee | Address | City | State | Pincode | Quantity | Delivery Days | Additional Requirement |
|---|---|---|---|---|---|---|---|
| Sadanand Barnawal | 831007,NSO(FOD), Sub Regional Office, 2nd Floor, D.G.S.& D. Building, APP.N.M.L. Office, Burmamines, Jamshedpur. Phone-06434- 222182 | East Singhbum | Jharkhand | 831007 | 1 | - | - |
| Nayan Deep Gupta | 826005,NSO(FOD), Sub Regional Office, C/o R.N.Singh, A/3, Kusum Vihar, Koyla Nagar, P.O.-BCCL Township, Dhanbad. | Dhanbad | Jharkhand | 826005 | 1 | - | - |
Authority Records
MINISTRY OF STATISTICS AND PROGRAMME IMPLEMENTATION
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Documents 4
GeM-Bidding-9615892.pdf
Main Document
Buyer uploaded ATC document
ATC
GEM General Terms and Conditions Document
GEM_GENERAL_TERMS_AND_CONDITIONS
GEM General Terms and Conditions Document
GEM_GENERAL_TERMS_AND_CONDITIONS
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Historical Data
Required Documents
1
GST registration certificate
2
PAN card
3
Experience certificates for similar water purification system maintenance
4
Financial statements or solvency proof
5
EMD deposit receipt or online payment proof (if applicable)
6
Technical bid documents and method of service delivery
7
OEM authorization or proof of service capability
8
Escalation matrix and dedicated toll-free service details
9
Certificate(s) confirming presence of local office in consignee state
Frequently Asked Questions
Key insights about JHARKHAND tender market
How to bid for the water purifier maintenance tender in NSO?
Bidders should prepare documents listed in the terms, including GST, PAN, experience certificates, financial statements, and OEM authorizations. Ensure presence of a local service office in the consignee state, and provide a toll-free support number with an escalation matrix. The estimated value is ₹200,000; submission must include EMD details if applicable.
What documents are required for NSO water purifier maintenance bid in 2026?
Required documents include GST certificate, PAN card, experience certificates for similar maintenance, financial statements, EMD deposit proof, technical bid, OEM authorization, and proof of a local service office with escalation matrix and toll-free contact.
What are the delivery and support expectations for this tender in India?
Expect preventive maintenance scheduling for PACKAGE-5 water purifier and conditioning system, with local service office support and toll-free contact. Details on response times and cadence should be clarified in ATC; default expectations include timely service visits and prompt issue resolution.
What is the EMD amount for the NSO water system tender 2026?
EMD amount is not disclosed in the available data; bidders should monitor the ATC for exact EMD requirements and payment method, ensuring compliance with submission timelines and eligibility criteria.
What standards or certifications are required for water purifier service?
The tender data specifies basic servicing; bidders should provide standard maintenance capabilities and any relevant local compliance certificates. OEM authorization may be necessary for service delivery, and ISI/ISO certifications should be verified against ATC if mentioned.
How is contract quantity variation managed for this maintenance package?
The contract allows a 25% increase or decrease in quantity or duration at the time of contract issue and during execution, subject to consent and service feasibility with the provider.
What is the expected scope under Package-5 maintenance for water systems?
Package-5 covers water purifier and conditioning system maintenance with basic servicing. The scope includes routine checks, cleaning, filter replacement as needed, and functional verification of the potable water system with inbuilt cooler.
Where can bidders verify local office requirements and escalation procedures?
Bidders should review the ATC and Corrigendum for exact requirements on local office presence in the consignee state, toll-free support details, and the formal escalation matrix to be included in the bid submission.
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Documents 4
GeM-Bidding-9615892.pdf
Main Document
Buyer uploaded ATC document
ATC
GEM General Terms and Conditions Document
GEM_GENERAL_TERMS_AND_CONDITIONS
GEM General Terms and Conditions Document
GEM_GENERAL_TERMS_AND_CONDITIONS