Northern Railway AMC for Desktops Laptops & Peripherals Tender New Delhi 2026 – Annual Maintenance Service
Progress
Key Highlights
- • Organizational: Northern Railway (Indian Railways) procurement for AMC of IT hardware in New Delhi
- • Product scope: Desktops, Laptops and Peripherals with focus on Desktop PC; HCL
- • Variation clause: 25% increase/decrease in quantity or duration at contract issue
- • ATC emphasis: Bid-specific terms and asset detail attachments in Bid document
- • No explicit BOQ or estimated value provided in the data; refer to Bid document
- • Service context: Annual Maintenance Service covering IT hardware assets across nominated sites
Tender Overview
Organization: Northern Railway (Indian Railways) seeks Annual Maintenance Service for Desktops, Laptops and Peripherals including Desktop PCs under the HCL category, located in New Delhi, Delhi. The tender references an AMC scope with potential quantity/duration adjustments up to 25% as per Buyer Added ATC. Notably, no BOQ items or explicit estimated value are listed, and the bid terms indicate reference to AMCs and asset details in the Bid document. The procurement context centers on IT infrastructure upkeep and asset management across Indian Railways facilities in the capital region.
Key differentiator: 25% scope variation clause and ATC-based flexibility for lump-sum service contracts. The bidder must review attached AMC terms and asset details to gauge exact service levels and response commitments.
Technical Specifications & Requirements
- Product scope: Annual Maintenance Service for desktop PCs, laptops, and peripherals (HCL) with emphasis on desk-side IT hardware upkeep.
- Variation clause: Buyer can increase/decrease contract quantity or duration up to 25% at contract issue and within the issued contract.
- Documents/attachments: Terms indicate AMC and asset details are in Bid document; bidders must thoroughly review.
- Data gaps: No explicit technical specs, standards, or BOQ items provided in tender data. No EMD amount or estimated value disclosed.
- Implications: Prepare to align service levels with standard AMC practices for IT hardware across multiple sites in Delhi.
Terms, Conditions & Eligibility
- EMD/DSD: Not specified in available data; bidders should verify in Bid document.
- Delivery/Execution: AMC lifecycle driven by asset details; exact delivery milestones to be defined in Bid document.
- Payment terms: Not disclosed publicly; refer to Bid terms for schedule and milestones.
- ATC Clause: 25% quantity/duration variation permitted; credit/penalty terms not listed here.
- Documentation: Review required asset lists and AMC terms in Bid document; ensure compliance with asset management provisions.
- Compliance: Bidders must thoroughly review Buyer Added Bid Specific ATC; asset details are contract-specific.
Key Specifications
-
Product/service names: Annual Maintenance Service for Desktops, Laptops and Peripherals (Desktop PC; HCL)
-
Quantities/values: Not disclosed; 25% variation allowed under ATC
-
EMD/Estimated value: Not specified in tender data
-
Experience: Not explicitly stated in provided data; verify in Bid document
-
Quality/standards: Not specified in tender data; awaiting Bid document terms
Terms & Conditions
-
25% variation in quantity or duration permitted under ATC
-
Asset details and AMC terms to be provided in Bid document
-
No explicit EMD or estimated value disclosed in data; verify in tender documents
Important Clauses
Payment Terms
Payment terms are not disclosed in the provided data; bidders must refer to the Bid document for schedule and milestones.
Delivery Schedule
Delivery/fulfillment schedule tied to AMC lifecycle and asset details; exact milestones to be defined in Bid document.
Penalties/Liquidated Damages
No LD information available here; consult Bid document for penalties related to AMC performance.
Bidder Eligibility
-
Demonstrated AMC experience in IT hardware maintenance for desktops, laptops, and peripherals
-
Compliance with asset management terms and service-level expectations
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Ability to review and implement terms from Buyer Added ATC and Bid document
Tender Data
Bid Details
Quantity
25
Bid Type
Single Packet Bid
Bid Validity
180 (Days)
Bid Type
Service
Evaluation
Total value wise evaluation
Tech Clarification Time
2 Days
Preference & Exemptions
EMD Required
No
MII Compliance
Yes
MSE Purchase Preference
Yes
MSE Preference Band
L1+15%
MSE Exemption/Relaxation
No
Startup Exemption/Relaxation
No
Bid Splitting Applied
No
Requirements
Arbitration Clause
No
Mediation Clause
No
Additional Tender Data
Commercial Details
Tender Category
Service
Bid To RA
No
Bid To RA Enabled
No
Item Category
Annual Maintenance Service - Desktops, Laptops and Peripherals - Desktop PC; HCL
Delivery Details
Delivery Locations
1
Delivery Cities
New Delhi
Delivery Pincodes
110001
Delivery Locations
| Consignee | Address | City | State | Pincode | Quantity | Delivery Days | Additional Requirement |
|---|---|---|---|---|---|---|---|
| Anshul Dixit | 110001,Office of GM/ Vigilance, GM Building, First Floor, Baroda House | New Delhi | Delhi | 110001 | 25 | - | Number of Resident engineers : 1 Number of technicians : 1 |
Authority Records
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Documents 5
GeM-Bidding-9722771.pdf
Main Document
Other Documents
OTHER
Other Documents
OTHER
GEM General Terms and Conditions Document
GEM_GENERAL_TERMS_AND_CONDITIONS
GEM General Terms and Conditions Document
GEM_GENERAL_TERMS_AND_CONDITIONS
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Required Documents
GST registration certificate
Permanent Account Number (PAN) card
Experience certificates for AMC/IT hardware maintenance
Financial statements (as required by the bidder eligibility)
EMD/Security deposit documentation (as per Bid terms)
Technical bid documents demonstrating AMC capability for desktops, laptops, peripherals
OEM authorizations for HCL desktop PCs and peripherals (if required by Bid document)
Frequently Asked Questions
Key insights about DELHI tender market
How to bid for the Northern Railway IT AMC tender in New Delhi 2026
Bidders should review the Bid document to confirm AMC scope for desktops, laptops, and peripherals, along with asset lists. Prepare an AMC capability statement, submit required documents (GST, PAN, experiences), and ensure compliance with the 25% variation clause. Ensure asset details are aligned with the contract terms and submit as per tender instructions.
What documents are required to participate in the New Delhi AMC tender
Required documents include GST registration, PAN, experience certificates in IT hardware maintenance, financial statements, EMD documentation, technical bid demonstrating AMC capability, and OEM authorizations for HCL assets as per Bid document. Ensure asset details are referenced and bid terms acknowledged.
What are the technical specifications for the IT AMC in this tender
No explicit technical specifications are provided in the data. The scope covers desktops, laptops, and peripherals maintenance (HCL). Bidders must consult the Bid document to obtain asset lists, service levels, response time targets, and any required certifications or quality standards.
When is the delivery schedule or execution timeline for the AMC
Exact delivery milestones are not listed here. The Bid document will define AMC lifecycle timelines, asset deployment phases, installation windows, and maintenance visit cadence aligned with the asset details and acceptance criteria.
What are the payment terms for the Northern Railway IT maintenance contract
Payment terms are not disclosed in the provided data. The Bid document will specify payment milestones, possible advance or progress payments, and settlement timelines after service deliverables are verified.
What is the 25% variation clause in this tender for New Delhi
The ATC allows the buyer to increase or decrease contract quantity or duration up to 25% at contract issue, and within the issued contract. For lump-sum services, scope/value may adjust up to 25% with supplier consent.
What is the eligibility requirement for services across desktops and peripherals
Eligibility centers on AMC capability for IT hardware maintenance, ability to manage asset detail lists, compliance with ATC terms, and submission of required documents (GST, PAN, experience, financials, EMD) as per Bid document.
Which organization and location is this tender targeting
This tender targets Northern Railway, part of Indian Railways, located in New Delhi, Delhi 110001. It concerns annual maintenance service for desktops, laptops, and peripherals under the HCL category.