Procurement Opportunity: Request for Proposal (RFP) for selection of agency for establishment of 20-seater comprehensive & integrated,104 call centre for public health grievance, health help line and medical advice in Bihar in BIHAR
Bid Publish Date
01-Sep-2026, 4:41 am
Bid End Date
28-Sep-2026, 11:30 am
EMD
₹50,00,000
Value
₹0
Location
Progress
The issuing authority invites bids for Request for Proposal (RFP) for selection of agency for establishment of 20-seater comprehensive & integrated, 104 call centre for public health grievance, health help line and medical advice in Bihar in BIHAR. Submission Deadline: 28-09-2026 11: 30: 00. Submit your proposal before the deadline.
Tender Data
Bid Details
Tender Type
Open
EMD Exemption
No
Category
GENERAL
Bid Submission Start
01-09-2026 11:00:00
Bid Validity
180
Additional Tender Data
Commercial Details
Processing Fee
₹1,180
Tender Currency
INR
Bid Currency
INR
Ranking Sequence
L1 Ranking
Estimated Value Visibility
N
Bid To RA
No
Authority & Contact
Organization Hierarchy
Government of Bihar->State Health Society Bihar->State Health Society, Bihar - Head Quarter
Approving Authority
Sri, Amit Kumar Pandey, I.A.S (Executive Director)
Tender Creator
Mr Arvind Kumar (SA)
Pre-Bid & Qualification
Pre-Bid Meeting Start
07-09-2026 11:30:00
Pre-Bid Meeting End
07-09-2026 12:30:00
Pre-Bid Discussion Type
OFFLINE
Pre-Bid Venue
Conference Hall, State Health Society, Bihar, 4th Floor, Swasthya Bhawan, Sheikhpura, Patna-800014
Payment Breakdown
| Type | Amount | Currency | Mode | Exemption |
|---|---|---|---|---|
| EMD | ₹50,00,000 | INR | Internet Payment Gateway(IPG),Challan| | No |
| Tender Processing Fee | ₹1,180 | INR | Internet Payment Gateway(IPG),Challan| | No |
Document Requirements
Proof OF EMD, Tender Fee & Tender Processing Fee as per RFP
Technical Proposal Covering Letter as per Annexure-1 as per RFP
Certificate of Incorporation/Registration of the Entity as per RFP
Power of Attorney for Authorized Signatory as per Annexure-2 as per RFP
Notarized Non-Blacklisting Affidavit as per Annexure-3 as per RFP
Particulars of Bidder as per Annexure-4 as per RFP
Audited Balance Sheet, P&L/Income & Expenditure Account FY 2022-23 to 2024-25 as per RFP
Income Tax Return (ITR) Acknowledgement AY 2023-24 to 2025-26 as per RFP
PAN, GST, EPF & ESI Registration Certificates as per RFP
Work Order & Experience Certificate for 10-Seater Health Helpline Call Centre as per RFP
Self-Attested Copy of CMMI Level-3 or ISO 9001 Certification as per RFP
Any other document as per RFP
General Particulars
Name and full address of the Company
Details of Registered Office Address
Telephone No(s)
Fax No(s)
E-mail address
Company website
Year of Incorporation
Income Tax Registration number (PAN)
Goods and Services Tax(GSTN)
ESI Registration No.
EPF Registration No.
Type of Company (Company/Society/Trust)
Name and addresses and designation of the persons who will represent the Bidder while dealing with the SHSB (Attach letter of authority)
Has the organization blacklisted by any state or central government entity or any of its undertakings. If yes, kindly give details of the govt. entity and reason for blacklisting.
Tender Terms
Clause 01
RFP -104 SIGNED COLPY.pdfDetailsAccept All Term and Condition As per RFP
Clause 01
RFP -104 SIGNED COLPY.pdfDetailsAccept All Term and Condition As per RFP
Accept All Term and Condition As per RFP
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Documents 3
RFP -104 SIGNED COLPY.pdf
GENERAL_DOCUMENT
NIT REF. No.-06-26-27_0001.pdf
NIT
104CALLCENTRECOSTBID.xls
GENERAL_DOCUMENT
Bill of Quantities (BOQ)
1 Item Sign in to view GEM price trends Sign in for GEM prices
Request for Proposal (RFP) for selection of agency for establishment of 20-seater comprehensive & integrated,104 call centre for public health grievance, health help line and medical advice in Bihar
Request for Proposal (RFP) for selection of agency for establishment of 20-seater comprehensive & integrated,104 call centre for public health grievance, health help line and medical advice in Bihar
| Item # | Title | Description | Quantity | Unit | Consignee | Delivery (Days) | Attachment | Rate | Estimated Cost | Mandatory | Price Trends |
|---|---|---|---|---|---|---|---|---|---|---|---|
| 06/2026-27 | Request for Proposal (RFP) for selection of agency for establishment of 20-seater comprehensive & integrated,104 call centre for public health grievance, health help line and medical advice in Bihar | Request for Proposal (RFP) for selection of agency for establishment of 20-seater comprehensive & integrated,104 call centre for public health grievance, health help line and medical advice in Bihar | 1 | Work | - | - | 104CALLCENTRECOSTBID.xls | ₹0 | ₹1 | Yes |
Categories
2
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