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GEM

Indian Army CME Repair & Servicing Tender Jalpaiguri West Bengal 2026 - IS 550/ISO Compliant & 1 Year Warranty

Bid Publish Date

14-Feb-2026, 6:21 pm

Bid End Date

27-Feb-2026, 7:00 pm

Value

₹1,35,000

Location

JALPAIGURI , WEST BENGAL

Latest Corrigendum Available

Progress

Issue14-Feb-2026, 6:21 pm
Corrigendum24-Feb-2026
AwardPending
Explore all 4 tabs to view complete tender details

Quantity

1

Bid Type

Two Packet Bid

Categories 3

EQUIPMENT MEASURING EQUIPMENT SERVICES

Tender Overview

Indian Army seeks service providers for the repair and servicing of control measuring equipment (CME) at JALPAIGURI, WEST BENGAL 734006. Estimated value of ₹135,000 with a flexible scope allowing up to 25% increase/decrease in contract duration or quantity at bid issuance. The vendor must establish an office in the consignee’s state and provide a robust service escalation matrix and toll-free support. No BoQ items are listed, but comprehensive maintenance, installation, testing, and commissioning are expected. This procurement emphasizes genuine spare parts, safety/compliance with government guidelines, and timely after-sales service.

Technical Specifications & Requirements

  • Category: Custom Bid for Services – Repair and Servicing of CME
  • Scope includes: ongoing maintenance, repair, and servicing; installation, testing, and commissioning by trained personnel at buyer premises
  • Spare parts: genuine parts only; replacement of any defective items at no extra cost to the unit
  • Compliance: adopt all applicable Government safety, cyber security, and surveillance guidelines; ensure secure software/firmware practices
  • Support: provide an Escalation Matrix with telephone numbers; dedicated/toll-free service line
  • Certifications: include Malicious Code Certificate stating no embedded malicious code; ensure IPR and cyber safeguards
  • Warranty: minimum 1 year warranty with after-sales support and technical assistance
  • Delivery: timely delivery, installation, testing, and commissioning by trained personnel at the buyer premises

Terms, Conditions & Eligibility

  • Contract flexibility: quantity or duration may adjust by up to 25% (pre- and post-contract issuance)
  • Site requirement: service provider office must be located in the state of the consignee and provide documentary evidence
  • Certifications: bidder must upload all requested certificates and documents; failure leads to rejection
  • Malicious Code: supplier must certify absence of embedded malicious code; breach leads to contract default
  • Warranty & service: minimum 1 year warranty; after-sales service and technical support required
  • Installation charges: all charges including installation and service must be included in the bid
  • Warranty/Delay penalties: as per ATC; ensure timely delivery, installation, testing, and commissioning

Key Specifications

  • Product/Service: Repair and servicing of Control Measuring Equipment (CME) for Indian Army

  • Estimated value: ₹135,000

  • Delivery location: JALPAIGURI, WEST BENGAL

  • Warranty: minimum 1 year

  • Spare parts: Genuine parts only

  • Security/compliance: Government safety, cyber security and surveillance guidelines

  • Support: Escalation matrix and toll-free service line

  • Certification: Malicious Code Certificate; IPR/compliance safeguards

Terms & Conditions

  • 25% quantity/duration flex by buyer at contract issue and post-issuance

  • Office of service provider must be located in consignee state with evidence

  • Genuine spare parts, timely delivery, installation, testing, commissioning by trained personnel

  • Minimum 1-year warranty; after-sales support and technical assistance

  • Adherence to Govt safety, cyber security, and surveillance guidelines

Important Clauses

Payment Terms

Not specified in the data; payment terms will be as per ATC/contract clause after award

Delivery Schedule

Timely delivery and completion of installation, testing, and commissioning at buyer premises; training by qualified personnel

Penalties/Liquidated Damages

Penalties or LDs to be as per buyer terms and ATC; specifics not disclosed in data

Bidder Eligibility

  • Experience in CME repair/servicing for government/military clients

  • Presence of service office in the consignee state (West Bengal)

  • Capability to provide genuine spare parts and after-sales service for 1+ year

Documents 8

GeM-Bidding-8985700.pdf

Main Document

Scope Of Work Document

SCOPE_OF_WORK

BOQ Document

BOQ

Other Documents

OTHER

Payment Terms & Condition

PAYMENT

Other Documents

OTHER

Other Documents

OTHER

GEM General Terms and Conditions Document

GEM_GENERAL_TERMS_AND_CONDITIONS

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Required Documents

1

GST registration certificate

2

Permanent Account Number (PAN) card

3

Experience certificates for CME repair/servicing

4

Financial statements (audited if available)

5

Earnest Money Deposit (EMD) documents or as specified in ATC

6

Technical bid documents demonstrating capability

7

OEM/Manufacturer authorizations or Certifications

8

Proof of service office in the consignee state

9

Malicious code certification/Documents as per ATC

10

Any other certificates requested in the bid document or corrigenda

Corrigendum Updates

1 Update
#1

Update

24-Feb-2026

Extended Deadline

27-Feb-2026, 7:00 pm

Opening Date

27-Feb-2026, 7:30 pm

Frequently Asked Questions

Key insights about WEST BENGAL tender market

How to bid for CME repair tender in Jalpaiguri West Bengal 2026?

Bidders must submit GST, PAN, experience certificates, financial statements, EMD, and technical bid documents. Ensure OEM authorizations, service office in West Bengal, and Malicious Code Certification. Include installation, testing, and commissioning costs in the bid. Adhere to 25% variation clause and mandatory after-sales support.

What documents are required for Indian Army CME service bid 2026?

Required documents include GST certificate, PAN card, experience certificates for CME repair, financial statements, EMD proof, technical bid, OEM authorization, service office proof in West Bengal, and Malicious Code Certificate. Ensure all documents match ATC and corrigenda.

What are the technical standards for CME maintenance tender in India Army?

Though explicit standards are not listed, the tender requires compliance with Govt safety, cyber security, and surveillance guidelines. Suppliers should certify no embedded malicious code, provide ISO/IS 550-like relevance, and guarantee genuine spare parts for repairs and servicing.

What is the warranty requirement for CME repair contract 2026?

A minimum of 1 year warranty is required, with after-sales service and technical support. The supplier must provide timely maintenance, installation, testing, and commissioning by trained personnel at the buyer premises during the warranty period.

How is contract quantity variation handled in this CME tender?

The buyer may increase or decrease contract quantity or duration up to 25% at contract issue; after issuance, variation remains capped at 25%. Bidder must accept revised quantity or duration without additional negotiation.

When will installation and commissioning be conducted for CME systems?

Installation, testing, and commissioning must be completed timely by trained personnel at the buyer premises. The supplier should coordinate with the Indian Army unit to schedule on-site visits and ensure operational readiness with proper documentation.

What is required for service support and escalation in this tender?

Bidder must provide an Escalation Matrix with telephone numbers and a dedicated/toll-free service line. This enables prompt resolution of service issues within West Bengal and at the purchaser’s site per ATC terms.

What happens if defective items are found during consignment opening?

The vendor is responsible for replacement of defective/broken items at no extra charge. Items must be collected/returned by the supplier, and replacements delivered promptly to the unit location.