GEM Government eMarketplace Air Conditioner Wall Mount ISI Marked Tender 1391 Part 2 2026

Tender Overview

The tender seeks ISI Marked split air conditioners, wall mount type, conforming to IS 1391 (Part 2) at Q2, for procurement via the government e-marketplace. Key scope includes supply, installation, testing, commissioning, operator training, and statutory clearances if required, with a focus on BEE star rating compliance and compressor/PCB warranties. Unique requirements include option-based quantity adjustments up to 25%, and a service-centric framework demanding rapid post-warranty support. The tender emphasizes nationwide service reach, dedicated support channels, and escalations, with a strong penalty regime for warranty service delays, ensuring prompt maintenance and reduced downtime for government stores. This tender targets bidders capable of full lifecycle support—from delivery to after-sales service—across the specified category.

Technical Specifications & Requirements

• Product category: Split air conditioner, wall mount, ISI Marked to IS 1391 (Part 2) (Q2)
• Performance parameters: storage description not detailed; include Size, Nominal capacity (Ton), BEE Star Rating, and Compressor Type per BEE label
• Warranty expectations: Warranty on Compressor and Warranty on PCB; acceptable service response within 3 days of defect notification
• Quality & compliance: ISI marking, BEE rating alignment, and warranty coverage; installation and commissioning included in scope; training of operators required
• Delivery & post-sale: supply, installation, testing, commissioning, and statutory clearances (if any) are part of bid price; service centers must exist in-state or be established within 30 days of award, with a toll-free support line and escalation matrix

Terms, Conditions & Eligibility

• Option clause allows ±25% quantity variation at contract placement and during currency with extended delivery periods calculated as (additional/original) × original days, minimum 30 days
• Warranty service SLA: defects rectified within 3 days; penalties of 0.5% per week until resolved; cumulative penalties capped at 10% of contract value; post-10%, alternate source repair may be invoked at bidder’s risk
• Scope includes supply, installation, testing, commissioning, operator training, and statutory clearances if required
• Service capability: functional service center in each consignee state or establish within 30 days of award; dedicated toll-free service line; documented escalation matrix
• Payment terms not specified; delivery must align with original contract delivery period and any approved extensions
• Sections emphasize bid price to include all costs; non-compliance with service center and escalation requirements may affect eligibility