Work Location
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Tender Details
Basic Details
Organisation Chain Petroleum and Natural Gas Regulatory Board
Tender Reference Number PNGRB/Mon/7/AITeleCalling/2026
Tender ID 2026_PNGRB_851279_1 Withdrawal Allowed Yes
Tender Type Open Tender Form Of Contract Turn-key
Tender Category Services No. of Covers 2
General Technical Evaluation Allowed No ItemWise Technical Evaluation Allowed No
Payment Mode Offline Is Multi Currency Allowed For BOQ No
Is Multi Currency Allowed For Fee No Allow Two Stage Bidding No
Payment Instruments
Offline
S.No Instrument Type
1 Bank Guarantee
2 RTGS / ECS / NEFT
3 As Per Tender Document
Covers Information, No. Of Covers - 2
Cover No Cover Type Description Document Type
1 Fee/PreQual/Technical Tender Document- Technical .pdf
2 Finance Finacial Bid Format .xls
Tender Fee Details, [Total Fee in ₹ * - 5,000]
Tender Fee in ₹ 5,000
Fee Payable To Petroleum and Natural Gas Regulatory Board Fee Payable At Petroleum and Natural Gas Regulatory Board
Tender Fee Exemption Allowed Yes
EMD Fee Details
EMD Amount in ₹ 0.00 EMD Exemption Allowed No
EMD Fee Type fixed EMD Percentage NA
EMD Payable To Nil EMD Payable At Nil
Work Item Details
Title Engagement of Agency for Supply, Deployment, Commissioning, Operation and Maintenance of an Agentic AI Human like Tele- calling Solution
Work Description Engagement of Agency for Supply, Deployment, Commissioning, Operation and Maintenance of an Agentic AI Human like Tele- calling Solution
NDA/Pre Qualification As per tender Document
Independent External Monitor/Remarks NA
Tender Value in ₹ 30,00,000 Product Category Info. Tech. Services Sub category NA
Contract Type Tender Bid Validity(Days) 120 Period Of Work(Days) 730
Location New Delhi Pincode 110029 Pre Bid Meeting Place New Delhi
Pre Bid Meeting Address E-400, 4th Floor, Tower-E, World Trade Center, Nauroji Nagar, New Delhi - 110029 Pre Bid Meeting Date 28-Sep-2026 11:00 AM Bid Opening Place New Delhi
Should Allow NDA Tender No Allow Preferential Bidder No
Critical Dates
Published Date 16-Sep-2026 11:00 AM Bid Opening Date 26-Oct-2026 11:00 AM
Document Download / Sale Start Date 16-Sep-2026 11:00 AM Document Download / Sale End Date 23-Oct-2026 05:30 PM
Clarification Start Date 17-Sep-2026 10:00 AM Clarification End Date 07-Oct-2026 10:00 AM
Bid Submission Start Date 17-Sep-2026 10:00 AM Bid Submission End Date 23-Oct-2026 05:30 PM
Tenders Documents
NIT Document
S.No Document Name Description Document Size (in KB)
1 Tendernotice_1.pdf Engagement of Agency for Supply, Deployment, Commissioning, Operation and Maintenance of an Agentic AI Human like Tele- calling Solution 671.89
Download as zip file
Work Item Documents
S.No Document Type Document Name Description Document Size (in KB)
1 Tender Documents Tender for AI Human Tele- calling Solution.pdf Engagement of Agency for Supply, Deployment, Commissioning, Operation and Maintenance of an Agentic AI Human like Tele- calling Solution 671.89
Latest Corrigendum List
S.No Corrigendum Title Corrigendum Type View
1 Corrigendum Engagement of an Agency for the Supply, Deployment, Commissioning, Operation and Maintenance of an Agentic AI Human-Like Tele-calling Solution Date
2 Corrigendum Tender AI Tele calling Other
Tender Inviting Authority
Name Secretary, PNGRB
Address E-400, 4th Floor, Tower-E, World Trade Center, Nauroji Nagar, New Delhi - 110029
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