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Council Of Scientific And Industrial Research Comprehensive AMC for Dual Channel Ground Telemetry Receiver SAFRAN Bangalore Karnataka 2025

Bid Publish Date

19-Nov-2025, 6:06 pm

Bid End Date

12-Dec-2025, 11:00 am

Bid Opening Date

12-Dec-2025, 11:30 am

Location

BANGALORE , KARNATAKA

Progress

Issue19-Nov-2025, 6:06 pm
AwardPending
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Quantity

1

Bid Type

Single Packet Bid

Categories 11

SPORT VEHICLE OTHER SERVICE TELEMETRY CHANNEL WEATHER STATIONS ECG MONITOR WATER LEVEL RECORDER PARTS OF GUNS RADAR AND SONAR SYSTEMS AND COMPONENTS GLUCOSE MONITORS MICROCENTRIFUGES

Tender Overview

The Council Of Scientific And Industrial Research (CSIR) in Bangalore, Karnataka invites bids for a Comprehensive AMC/CMC for a pre-owned Dual Channel Ground Telemetry Receiver from SAFRAN. The procurement focuses on maintenance services for an existing telemetry system with a tailored service contract, including post-warranty support, spare parts coordination, and service escalation. The contract quantity and duration may adjust up to 25% per the buyer's option clause, with bid validity aligned to ATC terms. An on-ground service presence in the consignee state is mandatory, and OEM authorization is required. This opportunity targets vendors with proven service capability in defense-grade telemetry equipment and a robust local support footprint in Karnataka.

Technical Specifications & Requirements

  • Product/service: Comprehensive AMC/CMC for Pre-owned Dual Channel Ground Telemetry Receiver (SAFRAN)
  • Scope: Maintenance and support for existing SAFRAN telemetry receiver hardware and software
  • Key expectations: Availability of service office in Karnataka; toll-free support line; escalation matrix for service issues; executable option clause allowing up to 25% quantity/duration adjustment; malicious code certificate and OEM authorization
  • Compliance: Ensure offerings are not obsolete within 2 years residual market life; include service and spare parts coordination; documentation of certificates during bid submission
  • Documentation emphasizes: anti-malware certification, service support contacts, and manufacturer authorization to bid

Terms, Conditions & Eligibility

  • EMD: Not specified in available data; bidders must review ATC for exact amount
  • Quantity/duration: Option clause permits up to 25% increase/decrease; post-issuance adjustments permitted
  • Service availability: Local office in the consignee state with documentary evidence
  • Obsolescence: Offered product must have at least 2 years residual life; not end-of-life by OEM
  • Certifications: Malicious code certificate; Manufacturer Authorization from OEM; dedicated service/support phone line; escalation matrix
  • Deliverables: Compliance with supplier terms including ISDN-style SLA and support commitments; ATC must be followed for all certificates and documents

Key Specifications

  • Dual Channel Ground Telemetry Receiver (SAFRAN) maintenance

  • Local service presence required in Karnataka

  • Dedicated/toll-free service support number

  • Escalation matrix with telephone numbers

  • Malicious code certificate attestation

  • OEM Manufacturer Authorization

Terms & Conditions

  • Option Clause allows ±25% quantity or duration changes

  • Mandatory local service office in consignee state with proof

  • 2 years residual market life requirement for offered products

  • Obligation to provide OEM authorization and malware-free certification

Important Clauses

Payment Terms

Not specified in data; bidders must refer to ATC for exact payment schedule and milestones.

Delivery Schedule

Contractual timelines will be defined in ATC; bidders should plan for responsive service support and timely maintenance visits.

Penalties/Liquidated Damages

Penalty provisions and LDs are to be confirmed in ATC; bidders should expect standard service-level penalties for downtime.

Bidder Eligibility

  • Demonstrated experience in maintenance of defense-grade telemetry systems

  • Local presence with Karnataka office and service personnel

  • OEM authorization for SAFRAN or equivalent telemetry platforms

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Required Documents

1

GST registration certificate

2

Permanent Account Number (PAN) card

3

Experience certificates for similar maintenance contracts

4

Financial statements (last 3 years) or turnover proof

5

EMD/Security deposit documentation

6

Technical compliance certificates and hardware/software compatibility proofs

7

OEM manufacturer authorization/letter of authority

8

Proof of service office in Karnataka (consignee state)

9

Malicious code certificate from vendor

10

Escalation matrix and toll-free service contact details

Frequently Asked Questions

Key insights about KARNATAKA tender market

How to bid for the CSIR SA FRAN telemetry AMC tender in Bangalore?

Bidders must submit GST, PAN, experience proofs, financial statements, EMD, OEM authorization, and malware-free certificates. Ensure local Karnataka office proof and toll-free service numbers. Follow ATC instructions for delivery milestones and 25% option clause, with compliant malware and escalation documentation.

What documents are required for the Bangalore SAFRAN maintenance bid?

Essential documents include GST certificate, PAN card, 3-year financial statements, experience certificates for similar maintenance, OEM authorization, Malicious Code Certificate, EMD details, and proof of a Karnataka service office with escalation contacts to meet eligibility.

What is the eligibility criteria for SAFRAN telemetry AMC in Karnataka?

Eligibility requires prior maintenance of defense-grade telemetry systems, a Karnataka-based service office, OEM authorization, dedicated toll-free support, and evidence of not offering obsolete products with at least 2 years residual market life.

How does the 25% option clause affect the bid for this tender?

The buyer can increase or decrease contract quantity or duration up to 25% at issue, and post-issuance adjustments remain capped at 25%. Bidders must accept revised quantities/durations and adjust pricing accordingly within the contract framework.

What are the key security and malware certifications required?

Bidders must provide a Malicious Code Certificate confirming no embedded malware. The certificate must cover propagation, data leakage, and hardware/software integrity, ensuring no disallowed code is activated during operation.

Where to find OEM authorization requirements for this CSIR bid?

OEM Authorization must be included with bidder submission, detailing the OEM name, contact, designation, address, email, and phone. This ensures the bidder is empowered to supply and service SAFRAN hardware under the contract.