Open Tender for Annual Maintenance service - EPABX System

The eligibility requirements include being a registered entity with at least two years of past experience in providing EPABX maintenance services. Additionally, businesses must submit necessary certifications and can provide proof for exemptions under MSE or startup provisions.

Participants need to provide all requested certifications as per the additional terms and conditions outlined in the tender document. These may include technical qualifications and maintenance experience documentation specific to EPABX systems.

Interested bidders must register on the designated e-procurement platform specified in the tender documentation. They will then be required to submit all necessary documents and financial proposals through this portal.

All document submissions should be made in electronic format as detailed in the tender guidelines. Formats like PDF or DOCX are commonly accepted, but bidders should refer to the specific requirements outlined in the tender documentation.

Bidders are required to comply with detailed technical specifications related to maintenance and servicing for EPABX systems. This includes demonstrating previous experience, certifications of personnel, and capacity to provide routine and emergency services.

The maintenance services must meet high quality standards, ensuring minimal downtime and efficient repairs. Bidders will be evaluated on their previous service quality as indicated by client feedback and performance records.

Yes, bidders must comply with all outlined compliance requirements specific to the tender, including submission of experience and capability documentation. Compliance with local regulations and standards regarding service delivery is also essential.

Testing criteria will include functionality checks, troubleshooting assessments, and evaluation of service response times. Bidders must demonstrate their capacity to manage these criteria effectively in their proposals.

Details regarding EMD requirements can be found in the main tender document. Bidders are advised to carefully check this information to ensure compliance with submission regulations.

Performance security is typically required to guarantee contract fulfillment. Specifics regarding security deposits must be outlined in the tender documentation, including the acceptable forms and percentage required.

Payment terms should be clearly outlined in the pricing proposal submitted. Typical arrangements may include milestones or scheduled payments based on service delivery and satisfaction of work completed.

Price evaluations will be conducted on a total value basis, taking into account the overall cost-effectiveness of the bids submitted. Bidders are encouraged to present competitive pricing while ensuring quality service delivery.

Submissions will be evaluated based on eligibility, technical capabilities, and cost proposals. The selection process will be guided by a total value-wise evaluation, focusing on the best service levels and competitive pricing.

Successful bidders will be notified through official communication channels as specified in the tender process. Updates regarding results and feedback will also be provided as necessary.

MSEs participating in this tender may benefit from exemptions related to experience requirements and other supportive measures outlined in the tender documents. This initiative aims to encourage MSE participation in government contracts.

Startups can benefit from exemptions regarding past experience, similar to MSEs, which will facilitate greater participation in this bidding opportunity. Relevant documentation must be provided to support claims for exemptions.

This tender aligns with the 'Make in India' initiative, promoting local industries and service providers to partake in government contracts, fostering economic growth and employment opportunities in India.