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GAIL India Limited CSS Survey Tender Ranchi Jharkhand 2025 ISI/ISO Compliant Bid Notice

Bid Publish Date

05-Dec-2025, 2:55 pm

Bid End Date

15-Dec-2025, 3:00 pm

Location

RANCHI , JHARKHAND

Progress

Issue05-Dec-2025, 2:55 pm
AwardPending
Explore all 4 tabs to view complete tender details

Quantity

1

Bid Type

Two Packet Bid

Key Highlights

  • • Zero-deviation tender with strict ATC alignment
  • • Quantitative and qualitative CSS across 6 Gail CGD GA locations
  • • 25% contract quantity/duration variation allowance
  • • Excess settlement option for additional charges with documentation
  • • Mandatory GCC, SCC, SOW, and signed tender forms
  • • MSE bidders must submit Udyam certificate certified by CA and notary with legal stamp
  • • GST-inclusive lump-sum price quoted on GeM; use Price Break-Up sheet
  • • Upload PAN, GSTIN, cancelled cheque, and bank mandate with bid

Categories 7

SERVICES MARKET RESEARCH MARKET STUDY PUBLIC ADMINISTRATION SERVICES PID CONTROLLER ADVERTISING CONSULTANCY CONSULTING

Tender Overview

GAIL India Limited invites bids for a Customer Satisfaction Survey (CSS) across six CGD GA locations under PNGRB requirements in Ranchi, Jharkhand 829205. The procurement encompasses quantitative and qualitative survey services with a GST-inclusive lump-sum price quoted on the GeM portal. The tender enforces a zero deviation policy and mandates complete tender documentation, including GCC, SCC, SOW, and all filled forms signed and stamped. A notable clause allows contract quantity or duration adjustments up to 25%, both pre- and post-award. The ATC emphasizes vendor readiness for price alignment, compliance, and complete documentation submission.

Technical Specifications & Requirements

  • Service: Customer Satisfaction Survey (CSS) covering Gail’s 6 CGD GA locations as per PNGRB requirements; includes both qualitative and quantitative methodologies.
  • Price & Billing: Quote must be lumpsum inclusive of GST; use the Price Break-Up Excel Sheet; total on GeM portal governs ordering; discrepancies trigger final GeM amount.
  • Documentation: Upload complete tender packet with signed copies of GCC, SCC, SOW, and all tender formats; include PAN, GSTIN, cancelled cheque, bank mandate; Udyam registration for MSEs with CA-certified validation.
  • Compliance: Zero deviation tender; if conflicts arise with SAP PO/LOA terms, SAP terms prevail; ensure all certificates are uploaded.
  • Additional: Excess settlement option permits extra charges up to a defined percentage, with supporting documents.

Terms, Conditions & Eligibility

  • EMD: Not disclosed in provided data; bidders must review tender for exact amount.
  • Payment & Delivery: Definitions appear on ATC; standard practice is payment terms upon delivery/completion per PoA; delivery timelines aligned with PNGRB guidelines.
  • Variations: Contract quantity/duration can increase by up to 25%; bidders must accept revised quantities.
  • Registration & Compliance: MSE bidders to submit Udyam certificate; ensure GST/PAN validity and bank documentation; complete tender document with signatures.
  • Penalties: Not explicitly detailed in available data; ATC indicates strict adherence to uploaded terms and conditions.

Key Specifications

  • Service: Customer Satisfaction Survey (CSS) across Gail’s 6 CGD GA per PNGRB

  • Payment terms: Lump-sum inclusive of GST as per GeM submission

  • Delivery/implementation: Post-award with adherence to SAP PO/LOA terms

  • Quality/compliance: Upload GCC/SCC/SOW and all certificates

  • Variation clause: ±25% adjustment in quantity or duration

Terms & Conditions

  • Zero deviation and complete signed tender packet required

  • 25% quantity/duration variation allowed

  • GST-inclusive lump-sum price with GeM price-break adherence

Important Clauses

Payment Terms

Payment to follow SAP PO/LOA terms; lump-sum on GeM including GST; payment eligibility tied to delivery milestones

Delivery Schedule

Delivery/completion terms as per SAP PO/LOA; subsequent scheduling per PNGRB CSS requirements

Penalties/Liquidated Damages

Not explicitly detailed in provided ATC; standard tender penalties apply per GeM terms and SAP PO/LOA.

Bidder Eligibility

  • Must meet zero-deviation tender requirements

  • PAN and GSTIN valid; bank documentation complete

  • MSE bidders to provide Udyam certificate with CA-notarized validation

Documents 7

GeM-Bidding-8676792.pdf

Main Document

Other Documents

OTHER

Scope Of Work Document

SCOPE_OF_WORK

Payment Terms & Condition

PAYMENT

Other Documents

OTHER

Buyer uploaded ATC document

ATC

GEM General Terms and Conditions Document

GEM_GENERAL_TERMS_AND_CONDITIONS

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Required Documents

1

GCC/SCC/SOW and all tender formats signed and stamped on all pages

2

PAN Card copy

3

GSTIN copy

4

Cancelled cheque

5

Bank mandate certified by bank

6

Udyam Registration Certificate (for MSE bidders, CA-notarized)

7

Technical bid documents and OEM authorizations (if applicable)

8

Price break-up sheet and GeM lump-sum quote including GST

Frequently Asked Questions

Key insights about JHARKHAND tender market

How to bid for the CSS survey tender in Ranchi Jharkhand 2025 Gail?

Bidders should submit a GeM-based lumpsum quote inclusive of GST, along with GCC, SCC, SOW, and all signed tender forms. Provide PAN, GSTIN, cancelled cheque, and bank mandate; ensure Udyam registration if applicable. Follow zero-deviation ATC and upload complete tender packet.

What documents are required for Gail CSS tender submission in Jharkhand?

Required documents include PAN Card, GSTIN, cancelled cheque, bank mandate certified by bank, GCC/SCC/SOW, technical bid, OEM authorizations if any, and Udyam registration for MSE bidders. All pages must be signed and stamped as per tender formats.

What is the 25% option clause in Gail GeM tender for CSS?

The contract quantity or duration may be increased or decreased by up to 25% at the time of contract issue and post-award under the same limit. Bidders must accept revised quantities or durations as per ATC terms.

Which standards or certifications are required for the Gail CSS procurement?

Tender requires certified documentation per GCC/SCC; if OEMs are involved, ensure relevant certifications and compliance with PNGRB CSS guidelines. Upload all certificates with the tender; exact standards are defined in the ATC and SOW.

When is payment processed for the Gail CSS service contract?

Payment terms are defined in the ATC and SAP PO/LOA; typically, payment is released after delivery/completion milestones as per PO terms. Exact schedule will be in the PO and must align with contract clauses.

What is the excess settlement clause in this tender for CSS?

Excess settlement allows additional charges up to a specified percentage of item-level value, including addons. Declare applicability at invoice creation and provide mandatory supporting documents; total invoice amount including extras should not exceed the capped percentage.

How to ensure zero deviation compliance for the Gail CSS tender?

Submit the complete tender document, signed and stamped on every page, with GCC/SCC/SOW intact. Ensure all terms align with the uploaded ATC; any discrepancy means the uploaded ATC prevails and could reject the bid.

What is the scope of the Customer Satisfaction Survey across Gail’s GA?

Scope includes both quantitative and qualitative CSS across six CGD GA locations per PNGRB requirements. The service requires methodological rigor, data collection, analysis, and actionable reporting to support Gail’s customer feedback program.