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HLL Lifecare Limited Video Conferencing Upgrade Tender Thiruvananthapuram Kerala 2026 ISMS/NSIC Exemption 4.5 Million

Bid Publish Date

07-Jan-2026, 10:10 pm

Bid End Date

22-Jan-2026, 3:00 pm

EMD

₹50,000

Value

₹45,00,000

Location

THIRUVANANTHAPURAM , KERALA

Progress

Issue07-Jan-2026, 10:10 pm
AwardPending
Explore all 4 tabs to view complete tender details

Quantity

1

Bid Type

Two Packet Bid

Key Highlights

  • • Brand/OEM service support requirements with dedicated toll-free number
  • • Explicit EMD amount: ₹50,000 and potential MSME/NSIC exemption
  • • Government/PSU experience attachment as evidence (experience certificates + POs)
  • • Escalation matrix and rapid service response expectations
  • • No BOQ items listed; scope centers on AV/VC system upgrade and integration
  • • Contact for clarifications provided; ATC terms may limit bid discussions

Tender Overview

Organization: HLL Lifecare Limited under the Department Of Health And Family Welfare conducting a procurement for the Upgradation of Integrated Video Conferencing and Audio-Visual System. Location: Thiruvananthapuram, Kerala - 695001. Estimated Value: ₹4,500,000 with an EMD of ₹50,000. Scope focuses on upgrading existing AV/VC infrastructure; no BOQ items are listed. Key differentiator includes mandatory Govt/PSU/recognised private sector experience with supply orders, and dedicated post-sale service capabilities. Bidders may contact for clarifications via email/phone as per ATC.

Technical Specifications & Requirements

  • No explicit technical specifications available in this tender. Proposers must rely on the broad objective of upgrading integrated video conferencing and audio-visual systems for health department applications in Kerala.
  • Required capabilities include supply/install/commissioning of AV/VC components compatible with government procurement standards, with emphasis on robust service and support structures.
  • Mandatory experience criteria include supplying to government bodies or PSUs and providing supply/purchase orders as evidence. MSME/NSIC exemption may apply if supported by EMD exemption certificate.
  • Service & support commitments demand a dedicated toll-free support line and a clear escalation matrix for service issues. Provide contact details as part of the bid documentation.

Terms, Conditions & Eligibility

  • EMD: ₹50,000; ensure payment mechanisms per tender guidelines.
  • Experience: Must show experience certificates for supply to Govt/PSU/renowned private organizations, with supporting Purchase Orders.
  • EMD exemption: If registered under MSME or NSIC, attach EMD exemption certificate.
  • Service Support: Provide a dedicated toll-free number and an escalation matrix for after-sales service.
  • Clarifications: Direct contact via [email protected] or +91 93872 61393 for pre-bid queries; post-bid clarifications may be restricted.

Key Specifications

  • BOQ items: Not available; no explicit technical specs in tender data

  • Scope: Upgradation of Integrated Video Conferencing and Audio-Visual System

  • Estimated value: ₹4,500,000; EMD: ₹50,000

  • Delivery/install timeline: not specified; rely on standard government procurement timelines

  • Experience: Govt/PSU/renowned private organization with supply orders

Terms & Conditions

  • EMD ₹50,000 by bidder; method as per tender

  • MSME/NSIC exemption allowed with certificate

  • Dedicated toll-free service support required

  • Escalation matrix for service support must be provided

  • Pre-bid clarifications via email/phone; post-bid clarifications restricted

Important Clauses

Payment Terms

EMD ₹50,000; standard government payment terms to be confirmed in bid documents

Delivery Schedule

Not explicitly specified; bidders should propose a realistic implementation plan within contract norms

Penalties/Liquidated Damages

Not specified in ATC; bidders should seek standard LD terms during bid submission

Bidder Eligibility

  • Experience certificates from Govt/PSU supply of similar AV/VC upgrades

  • Demonstrated ability to supply and install integrated AV/VC systems

  • GST Registration and valid MSME/NSIC exemption if applicable

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Required Documents

1

GST registration certificate

2

Permanent Account Number (PAN) card

3

Experience certificates from Govt/PSU/renowned private organizations

4

Purchase Orders / Supply Orders of similar projects

5

EMD payment proof (DD or online receipt)

6

MSME/NSIC exemption certificate (if applicable)

7

Technical compliance documents for AV/VC systems

8

OEM authorizations or manufacturer warranties

9

Service support contact details (toll-free number, escalation matrix)

Frequently Asked Questions

Key insights about KERALA tender market

How to bid for the video conferencing upgrade tender in Thiruvananthapuram?

Bidders must meet Govt/PSU supply experience, provide experience certificates and POs, submit GST and PAN, attach EMD ₹50,000, and demonstrate MSME/NSIC exemption if applicable. Include OEM authorizations and dedicated service contact details. Follow ATC and email for clarifications before bid submission.

What documents are required for the AV system upgrade tender in Kerala?

Required documents include GST, PAN, Govt/PSU supply certificates, relevant purchase orders, EMD proof of ₹50,000, MSME/NSIC exemption (if applicable), OEM authorization, technical compliance certificates, and clear service support contact information including toll-free number and escalation matrix.

What are the technical specifications for the AV upgrade tender in Kerala?

The tender provides no explicit specs; bidders should propose a complete AV/VC upgrade plan compatible with government procurement standards, including integration with existing systems, scalable conferencing endpoints, and compliant cabling/networking. Emphasize serviceability, warranty, and maintenance terms in proposals.

When is the EMD required for the Thiruvananthapuram AV tender?

The EMD requirement is ₹50,000. Submit via online payment or demand draft as per tender guidelines. Ensure the EMD accompanies the technical bid and is valid through the bid evaluation period to avoid disqualification.

What if my firm is MSME registered for the Kerala AV tender?

MSME/NSIC exemption may apply; attach EMD exemption certificate along with MSME registration details. Ensure the exemption is valid and supported by government-issued documents, and provide any additional requirements specified by the buyer.

What service commitments are required for post-installation support?

Provide a dedicated toll-free service number and a formal escalation matrix with contact persons and times. Include response times, on-site support SLAs, and maintenance/AMC terms to meet government expectations for continuous operation.

Who can bidders contact for pre-bid clarifications for this tender?

Bidders may email [email protected] or call +91 93872 61393 for clarifications. Note that post-bid clarifications may not be entertained; ensure all questions are raised before the deadline per ATC.

What is the estimated contract value for the AV upgrade in Kerala?

The estimated value is ₹4,500,000. Bidders should tailor proposals to meet this scope, detailing itemized costs for hardware, installation, commissioning, training, and warranty/AMC portions to align with the bid.

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