Geological Survey Of India Desktop Laptop Peripherals Maintenance Tender West Tripura 2025
Bid Publish Date
11-Nov-2025, 11:28 am
Bid End Date
21-Nov-2025, 12:00 pm
Location
Progress
Quantity
55
Bid Type
Two Packet Bid
Key Highlights
- • Brand/OEM requirements: Acer, HP, Canon, CISCO, iBall explicitly named
- • Technical certifications/standards: no explicit standards listed; verify OEM service qualifications in ATC
- • Special clauses: single AMC for desktops, peripherals, printers, UPS and networking devices
- • Eligibility: multi-brand maintenance capability within government procurement context
- • Warranty/AMC terms: seek SLAs for response time, call-out, and parts replacement in ATC
- • Penalty/Performance: LD or penalties not specified; confirm in ATC
- • Delivery/Installation: on-site maintenance across West Tripura with rapid response
Categories
17
Tender Overview
The Geological Survey Of India (GSI) invites proposals for Annual Maintenance Service covering DESKTOPS, LAPTOPS and PERIPHERALS in WEST TRIPURA (799001). Scope spans DESKTOP PC brands such as Acer and HP, UPS units (Offline 600-650 VA and 1 KVA), printers (Canon, HP monochrome laser, composite cartridges) and networking equipment (Cisco L2 switches, routers). Tender emphasizes comprehensive AMC for multiple brands and devices, with service continuity across office endpoints and periphery devices. Although the BOQ shows zero items and no explicit estimated value, bidders should prepare to cover multi-brand, multi-device preventive maintenance, corrective service, and on-site support under a unified AMC framework. Unique aspects include integration of both computing and networking device maintenance within a single contract and inclusion of offline UPS units alongside desktop peripherals.
Technical Specifications & Requirements
- Product/services: Annual Maintenance Service for DESKTOPS, LAPTOPS, UPS (600-650 VA and 1 KVA), MONOCHROME LASER PRINTERS, COMPOSITE CARTRIDGES, MULTIFUNCTION PRINTERS, and NETWORKING DEVICES (CISCO L2 SWITCHES and ROUTERS).
- Brands mentioned: Acer, HP, Canon, iBall, CISCO.
- Service scope: on-site preventive maintenance, fault diagnosis, parts replacement, software updates, and timely break-fix support.
- Delivery/response: on-site support within standard SLAs; no explicit values disclosed.
- Compliance cues: no formal standards listed; bidders should demonstrate capability to service diverse OEM hardware and network gear.
- Key indicators: multi-brand AMC coverage; integration of desktops, peripherals, printers, UPS and networking devices under one contract.
Terms, Conditions & Eligibility
- EMD: not disclosed in the provided data; ATC document referenced.
- Eligibility: bidders must demonstrate capability to service multiple OEM devices and network gear in government tender context.
- Documents: ATC mentions a uploaded file; bidders should be prepared with typical GST, PAN, experience certificates, financial statements, and OEM authorizations as common prerequisites.
- Delivery: no explicit delivery timeline; expect standard AMC SLAs and on-site response expectations.
- Penalties: not specified; bidders should inquire the ATC for LD or performance bond details.
- Warranty/Support: post-warranty support assumptions; ensure clarity from ATC on service levels and parts availability.
Key Specifications
-
Multi-brand AMC for: DESKTOPS, LAPTOPS, UPS (600-650 VA and 1 KVA), PRINTERS (Canon/HP monochrome, composite cartridges), MULTIFUNCTION PRINTERS, CISCO L2 SWITCHES, CISCO ROUTERS
-
On-site preventive maintenance and fault diagnosis with timely break-fix
-
Supports for Acer, HP, Canon, iBall; vendor must demonstrate OEM service capability
-
No explicit IS/ISO standards listed in data; verify in ATC
Terms & Conditions
-
EMD: amount and method not disclosed; confirm in ATC
-
Delivery: unspecified; expect standard AMC response SLAs
-
Documents: GST, PAN, experience, financials, OEM authorizations required
Important Clauses
Payment Terms
Details not provided; verify in ATC for AMC payment schedule, milestones, and any security deposits
Delivery Schedule
No explicit delivery timeline in data; typical on-site support lead times to be clarified in ATC
Penalties/Liquidated Damages
No penalty framework stated; bidders should seek LD terms in ATC
Bidder Eligibility
-
Demonstrated capability to provide multi-brand AMC for desktops, laptops, printers and networking equipment in government contexts
-
Compliance with OEM service qualifications for listed brands (Acer, HP, Canon, CISCO, iBall)
-
Financial stability and evidence of prior similar AMC contracts
Additional Tender Data
Commercial Details
Tender Category
Service
Bid To RA
No
Bid To RA Enabled
No
Item Category
Annual Maintenance Service - Desktops, Laptops and Peripherals - Desktop PC; Acer , Annual Maintenance Service - Desktops, Laptops and Peripherals - Desktop PC; hp , Annual Maintenance Service - Desktops, Laptops and Peripherals - UPS (Offline 600-650 VA); other , Annual Maintenance Service - Desktops, Laptops and Peripherals - UPS( Offline 1 KVA); iBall , Annual Maintenance Service - Desktops, Laptops and Peripherals - UPS( Offline 1 KVA); other , Annual Maintenance Service - Desktops, Laptops and Peripherals - Printer (Monochrome , Laser , Composite Cartridge ); hp , Annual Maintenance Service - Desktops, Laptops and Peripherals - Printer (Monochrome , Laser , Composite Cartridge ); Canon , Annual Maintenance Service - Desktops, Laptops and Peripherals - Multifunction Printer ( Monochrome , Laser , Separate Drum & Tonner, Mid Range); Canon , Annual Maintenance Service - Desktops, Laptops and Peripherals - Multifunction Printer ( Monochrome , Laser , Separate Drum & Tonner, High range); hp , Annual Maintenance Contract for Networking Devices (Version 2) - L2 Switch; CISCO , Annual Maintenance Contract for Networking Devices (Version 2) - Routers; CISCO
Authority Records
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Documents 4
GeM-Bidding-8571561.pdf
Main Document
Other Documents
OTHER
Buyer uploaded ATC document
ATC
GEM General Terms and Conditions Document
GEM_GENERAL_TERMS_AND_CONDITIONS
Required Documents
GST registration certificate
Permanent Account Number (PAN) card
Experience certificates for similar AMC in desktops, laptops, printers and networking gear
Audited financial statements or financial stability proof
EMD/Security deposit as per ATC (exact amount not disclosed in data)
OEM authorizations or service partner certifications for listed brands
Technical bid documents and approvals referenced in ATC
Technical Results
| S.No | Seller | Date | Status |
|---|---|---|---|
| 1 | EASTERN TECHNOLOGY GROUP Under PMA | 21-11-2025 10:25:30 | |
| 2 | PRECEDENCE IT SERVICES Under PMA | 21-11-2025 11:44:34 | |
| 3 | SEAGUL INFOTECH Under PMA | 15-11-2025 16:49:50 |
Financial Results
| Rank | Seller | Price | Item |
|---|---|---|---|
| L1 | EASTERN TECHNOLOGY GROUP( MSE Social Category:General ) Under PMA | Item Categories : Annual Maintenance Service - Desktops, Laptops and Peripherals - Desktop PC; Acer,Annual Maintenan | |
| L2 | SEAGUL INFOTECH( MSE Social Category:General ) Under PMA | Item Categories : Annual Maintenance Service - Desktops, Laptops and Peripherals - Desktop PC; Acer,Annual Maintenan |
Contract / Result Documents 1
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Frequently Asked Questions
Key insights about TRIPURA tender market
How to bid for the GSI maintenance tender in West Tripura 2025?
Bidders should review the ATC uploaded by GSI, prepare OEM authorizations for listed brands (Acer, HP, Canon, CISCO, iBall), assemble GST, PAN, experience certificates, financial statements, and EMD documents, and submit the technical and financial bids as per ATC guidelines.
What documents are required for the GSI AMC tender in Tripura?
Required documents typically include GST registration, PAN card, company financial statements, experience certificates for similar AMCs, OEM authorizations for major brands, and EMD security as per ATC; ensure submission aligns with the uploaded ATC.
What are the device categories covered under the GSI AMC in West Tripura?
The scope covers DESKTOPS, LAPTOPS, UPS units (600-650 VA and 1 KVA), MONOCHROME LASER PRINTERS, COMPOSITE CARTRIDGES, MULTIFUNCTION PRINTERS, and NETWORKING DEVICES including CISCO L2 SWITCHES and ROUTERS.
What are the expected service levels for on-site maintenance in Tripura?
While the data lacks explicit SLAs, bidders should confirm rapid on-site response times, preventive maintenance cadence, parts replacement timelines, and escalation procedures during ATC clarification.
What is the EMD requirement for the West Tripura tender?
The EMD amount is not disclosed in the provided data; bidders must verify the exact EMD figure and payment method in the ATC file uploaded by GSI.
Which brands are explicitly mentioned for AMC coverage in Tripura?
Acer, HP, Canon, iBall are named for desktops, laptops, printers, and related peripherals; CISCO devices are included for networking maintenance under the same AMC.
How should bidders approach OEM authorizations for this tender in 2025?
Prepare valid OEM authorizations from each listed brand, demonstrate existing service capability, and ensure your team holds current certifications to service both hardware and networking equipment per ATC.
What is the geographical scope for the GSI maintenance contract?
The tender targets WEST TRIPURA, TRIPURA (PIN 799001); bidders should confirm travel and on-site coverage capabilities for government premises within this district.
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Documents 4
GeM-Bidding-8571561.pdf
Main Document
Other Documents
OTHER
Buyer uploaded ATC document
ATC
GEM General Terms and Conditions Document
GEM_GENERAL_TERMS_AND_CONDITIONS