Puducherry Local Administration Department Control Room Operators Outsourcing Tender 2026 - Fixed Remuneration, Graduate, ISI/ISO-like Standards Not Specified

Tender Overview

Puducherry Local Administration Department invites bids for Manpower Outsourcing Services – Control Room Operators on a fixed remuneration basis. The project target value is ₹509,942.00, with no BOQ items published. Position requires a Graduate qualification and local presence in Puducherry. The tender emphasizes a potential quantity/duration adjustment up to 25% at issuance and post-issuance, requiring bidders to accommodate revised scope. A dedicated service provider office must operate within the state, and a toll-free service line along with an escalation matrix are mandatory. The bid reserves MSE benefits for eligible local manufacturers/OEMs with valid Udyam registration. The procurement approach prioritizes local service capability and documented post-sale support.

Technical Specifications & Requirements

• No product specifications are published; the absence of BOQ items indicates a service-oriented requirement rather than tangible equipment.
• Requirements center on service delivery capabilities: dedicated regional office within Puducherry, toll-free support, and an escalation matrix.
• Bidders must upload relevant certificates and ensure compliance with terms/ATC to prevent rejection.
• Experience in manpower outsourcing and adherence to vendor documentation standards are implied prerequisites.
• The contract’s scope may be adjusted up to 25% by the buyer, with mandatory acceptance by the bidder; no equipment standards are listed.
• MSE reservation rules apply for locally manufactured services, contingent on online Udyam validation.

Terms, Conditions & Eligibility

• EMD not specified in data; bidders should prepare standard bid security as per GeM/ATC guidance.
• Office presence requirement: service provider office within 5/8 state — Puducherry state being the consignee state.
• Dedicated toll-free service line and an escalation matrix for service support are mandatory.
• Online documentary evidence and uploaded certificates are required; missing documents may lead to rejection.
• MSE reservation applicable for locally manufactured services with online profile validation and buyer approval.
• Generic price/quantity adjustments up to 25% permitted during contract issuance and execution.