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Centre for Development of Advanced Computing MPLS SERVICE Tender Thiruvananthapuram Kerala 2026

Bid Publish Date

16-Feb-2026, 9:56 am

Bid End Date

03-Mar-2026, 10:00 am

Location

THIRUVANANTHAPURAM , KERALA

Progress

Issue16-Feb-2026, 9:56 am
AwardPending
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Quantity

1

Bid Type

Two Packet Bid

Key Highlights

  • • Actual bidder must have a local presence in Kerala with documentary evidence showing a service office in the consignee state
  • • Dedicated toll-free number for service support must be provided by bidder/OEM
  • • An escalation matrix with multiple contact points for service issues must be included
  • • 25% quantity or duration adjustment right at contract issue, extendable within defined limits
  • • SOW is provided as a file attachment; follow the detailed scope and deliverables inside
  • • ATC document uploaded and all certificates referenced in the bid must be submitted

Categories 1

LABEL

Tender Overview

Centre for Development of Advanced Computing (CDAC), under the Department of Electronics and Information Technology, invites bids for MPLS SERVICE in Thiruvananthapuram, Kerala. No BOQ items are listed and the tender lacks explicit quantity/value figures. The contract allows a 25% adjustment in quantity or duration at issue and pre/post-issuance; bidders must accept revised scope. The service must have a local office in the consignee state, and providers must offer a dedicated toll-free service line with an escalation matrix to ensure prompt support. The procurement focuses on establishing a reliable MPLS backbone with appropriate service support channels and governance.

Key Specifications

  • MPLS SERVICE with no explicit BOQ items

  • Kerala-based service delivery location (Thiruvananthapuram)

  • Local presence proof required for service provider

  • Dedicated toll-free support number and escalation matrix required

  • ATC and certificates must be uploaded per tender terms

  • Quantity/duration adjustment up to 25% permissible at contract issue

Terms & Conditions

  • Service firm must have an office in the consignee state with documentary evidence

  • A dedicated toll-free support line and escalation matrix are mandatory

  • Contract quantity or duration can be adjusted by up to 25% at bid issuance

Important Clauses

Payment Terms

Not specified in available data; bidders should anticipate standard government MPLS contract terms and confirm during bid submission

Delivery Schedule

Not specified; tender includes SOW file attachment for deployment milestones and acceptance criteria

Penalties/Liquidated Damages

Not explicitly detailed; expect standard service SLA penalties for MPLS outages and support response delays

Bidder Eligibility

  • Must demonstrate a Kerala-based service office with verifiable address

  • Prove availability of dedicated toll-free service line and escalation contacts

  • Submit all certificates and ATC documents as required

Documents 4

GeM-Bidding-8975711.pdf

Main Document

BOQ Document

BOQ

Buyer uploaded ATC document

ATC

GEM General Terms and Conditions Document

GEM_GENERAL_TERMS_AND_CONDITIONS

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Required Documents

1

GST registration certificate

2

PAN card

3

Experience certificates related to MPLS or network service provision

4

Financial statements (as required by bid Terms)

5

EMD/Security deposit documentation (if applicable)

6

Technical bid documents showing compliance with MPLS service standards

7

OEM authorizations (if bid relies on third-party hardware/software)

8

Service provider office address proof in Kerala

9

Dedicated toll-free service line details and escalation matrix

Frequently Asked Questions

Key insights about KERALA tender market

How to bid for MPLS service tender in Thiruvananthapuram Kerala 2026?

Bidders must submit GST, PAN, experience certificates, financial statements, EMD documents, and technical compliance papers. Ensure proof of Kerala-based service office, a dedicated toll-free support line, and an escalation matrix. Review the SOW attachment for deployment milestones and confirm all certificates in ATC.

What documents are required for the MPLS procurement in CDAC Kerala?

Required documents include GST certificate, PAN card, experience certificates related to MPLS, financial statements, EMD/security, technical bid documents with compliance, OEM authorizations if applicable, Kerala office proof, and toll-free support/contact matrix as per bid terms.

What are the eligibility criteria for CDAC MPLS tender in Kerala?

Eligibility requires a Kerala-based service office, ability to provide a dedicated toll-free support line, escalation matrix readiness, and submission of all required certificates. Demonstrate prior MPLS deployment experience and provide OEM authorizations if hardware/software is sourced from third parties.

What is the scope of MPLS service in this CDAC tender 2026?

The scope centers on MPLS service provision with no BOQ items listed. Bidders must align to the SOW in the attached file, ensure local support presence, and maintain SLA-driven service continuity with escalation contacts for timely resolution.

What are the delivery and deployment expectations for this MPLS bid?

Delivery milestones are defined in the SOW attachment. While the tender does not publish explicit dates, bidders should prepare deployment plans, service activation timelines, and transition arrangements in line with standard MPLS project practices.

How to verify the required certifications for the Kerala MPLS tender?

Check the ATC and tender documents for listed certificates. Upload all demanded certifications during bid submission and ensure OEM authorizations where applicable. Maintain proof of compliance with local regulatory requirements relevant to network service providers.

What support terms accompany the MPLS service under this tender?

Bidders must provide a dedicated toll-free support line and an escalation matrix. Service continuity, fault management, and SLA adherence are expected; confirm response times, maintenance windows, and outage penalties in the final contract.

Is there a quantity or duration adjustment allowance for this MPLS contract?

Yes, contract quantity or duration can be adjusted up to 25% at the time of contract issuance, and the bidder must accept revised scope as per the clause stated in the bid terms.