GEM

Council Of Scientific And Industrial Research Auto Analyser AMC Tender North Goa 2025 - Six-Monthly Maintenance Contract

Bid Publish Date

03-Nov-2025, 2:07 pm

Bid End Date

13-Nov-2025, 3:00 pm

Bid Opening Date

13-Nov-2025, 3:30 pm

Value

₹70,800

Location

NORTH GOA , GOA

Progress

Issue03-Nov-2025, 2:07 pm
AwardPending
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Quantity

1

Bid Type

Single Packet Bid

Categories 2

TECHNICAL SERVICES OTHER SERVICE

Tender Overview

The Council Of Scientific And Industrial Research (CSIR), under the Department Of Scientific And Industrial Research (DSIR), invites proposals for a Six-Monthly AMC for Auto Analyser (pre-owned) in North Goa, Goa 403001. Estimated value is ₹70,800. The scope covers maintenance for a pre-owned Auto Analyser under an Annual Maintenance Contract (AMC) arrangement with a six-monthly renewable cadence. The procurement emphasizes ongoing service support and reliability for critical analytical equipment. The tender emphasizes flexibility on quantity/duration up to 25% at contract issuance and requires bidders to comply with standard service and escalation protocols. Unique aspects include a compulsory upload of certificates and full adherence to ATC terms.

Symbolic differentiators include a dedicated support channel and a formal escalation matrix to ensure timely service response, along with requirement for bidders to be ready to accommodate contract adjustments within the 25% band. The opportunity is location-specific to North Goa, Goa, and targets providers with AMC capabilities for laboratory instrumentation.

Technical Specifications & Requirements

  • Item category: AMC for pre-owned Auto Analyser; no BOQ lines are listed
  • Estimated contract value: ₹70,800; no EMD amount specified in data
  • Service scope: Six-monthly maintenance cycle; potential contract quantity/duration adjustments up to 25% at issue and post-issuance
  • Support expectations: Dedicated toll-free/service line; formal escalation matrix for service support
  • Documentation: Upload of certificates as required by bid documents; adherence to ATC
  • Qualification hints: Experience in servicing analytical lab instruments; compliance with buyer-specified terms

Terms, Conditions & Eligibility

  • EMD: Not explicitly specified in data; bidders should verify in the bid document and ATC
  • Delivery/Service timeline: Service support availability implied; six-monthly cadence to be observed
  • Payment terms: Not stated; bidders should seek clarification in ATC and terms
  • Documents: GST certificate, PAN, experience certificates, financial statements, OEM authorizations, technical bid documents
  • Warranty/AMC specifics: Not detailed; ensure terms align with CSIR ATC and supplier capabilities
  • Brand/OEM: Not specified; compliance with generic service standards expected
  • Penalties: Not detailed; bidders should review ATC for LD or performance penalties
  • Escalation: Matrix required; dedicated toll-free number mandatory

Key Specifications

    • Item category: AMC for pre-owned Auto Analyser
    • Estimated contract value: ₹70,800
    • Contract flexibility: Quantity/duration adjustments up to 25% at issue and post-issuance
    • Support channels: Dedicated toll-free service line and formal escalation matrix
    • Documentation: Upload required certificates; compliance with bid ATC

Terms & Conditions

  • Key Term 1: 25% contract quantity/duration adjustment allowed at issue and after issue

  • Key Term 2: Dedicated toll-free service line and escalation matrix required

  • Key Term 3: Mandatory certificate/documents upload; compliance with bid ATC

Important Clauses

Payment Terms

Not specified in data; bidders should obtain exact terms from ATC and bid documents.

Delivery Schedule

AMC six-monthly service cycle; schedule aligned with contract issuance and renewal windows.

Penalties/Liquidated Damages

Not detailed in data; review ATC for LD rates, grace periods, and performance bonds.

Bidder Eligibility

  • Experience servicing laboratory analytical instruments, preferably Auto Analyser equipment

  • Demonstrated capability to provide dedicated service support and escalation channels

  • Compliance with GST, PAN, and OEM authorization/documentation requirements

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Required Documents

1

Experience Criteria

2

Bidder Turnover

3

Certificate (Requested in ATC)

4

OEM Authorization Certificate

5

OEM Annual Turnover

6

Additional Doc 1 (Requested in ATC) *In case any bidder is seeking exemption from Experience / Turnover Criteria

7

the supporting documents to prove his eligibility for exemption must be uploaded for evaluation by the buyer

Frequently Asked Questions

How to bid for the Auto Analyser AMC in North Goa 2025 CSIR DSIR?

Bidders must submit GST, PAN, experience certificates, financial statements, EMD (if required by ATC), OEM authorizations, and technical compliance documents. Ensure dedicated service line details and escalation matrix are included, along with certificates mandated in the ATC. The bid requires acceptance of 25% quantity/duration flexibility at issue and post-issuance.

What documents are required for the CSIR North Goa AMC tender?

Submit GST registration, PAN, company financials, experience certificates for lab instrument maintenance, manufacturer/OOEM authorizations, technical bid, and any certificates specified in the ATC. Ensure certificates are uploaded with the bid to avoid rejection per buyer terms.

What are the service requirement details for the North Goa AMC?

The contract expects six-monthly maintenance for a pre-owned Auto Analyser, with a dedicated toll-free support line and an escalation matrix. The bid permits quantity/duration adjustments up to 25% at issue; ensure you can provide timely service and documentation for service levels.

What is the estimated value and payment terms for this tender?

Estimated value is ₹70,800; exact payment terms are not listed in the data and must be clarified in the ATC. Bidders should confirm whether payment is milestone-based, after service completion, or on a monthly basis in the tender documents.

Are there brand or OEM restrictions for the Auto Analyser AMC?

No explicit brand/OEM is mentioned; bidders should review the ATC for any OEM authorization requirements and ensure compatibility with the Auto Analyser model being serviced, plus any warranty or support obligations.

How does the 25% contract adjustment clause work for this AMC?

The buyer may increase or decrease contract quantity or duration by up to 25% at contract issue and post-issue, with bidders obligated to accept revised terms. Ensure your proposal includes scalable service capacity and pricing tied to the adjustment range.

What escalation procedures are required for CSIR North Goa AMC?

Provide a formal escalation matrix with contact numbers for service support, including escalation levels to senior technical staff. The matrix should accompany the dedicated toll-free service line to ensure prompt response to outages or service delays.

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