Western Coalfields Limited CAMC for KAREL IPG 1000 server & IP EPABX, Yavatmal Maharashtra 2026

Tender Overview

Western Coalfields Limited invites bids for a one-year Annual Maintenance Contract (CAMC) to maintain the KAREL IPG 1000 server and Gateway IP EPABX system installed at the AHQ of Wani North Area, located in YAVATMAL, MAHARASHTRA - 445001. Estimated value is ₹103,523.00. The scope includes comprehensive maintenance of Digital EPABX systems (DS200/500 Port, 256 Line), 3 KVA Online UPS (01 No), IP phones, IP extensions, consoles, software licenses, and MDF, excluding SMF batteries and certain peripherals. A key differentiator is the 45-day preventive maintenance cadence and 24-hour fault rectification target post-report, with 6-hour onsite response. Payment is quarterly and subject to certification by SO(E&M), Wani North Area. The contract includes a flexible quantity/duration adjustment up to 25% at tender issue and again at contract issuance.

Technical Specifications & Requirements

• Scope: Complete preventive and breakdown maintenance for Digital EPABX systems (DS200, 500 Port; DS200, 256 Port), 3 KVA Online UPS, IP phones, IP extensions, console units, software licenses, MDF; batteries excluded.
• Maintenance cadence: Minimum one visit every 45 days; preventive service included.
• Downtime targets: Breakdown calls to be attended within 24 hours of report; fault rectified within 24 hours; onsite response within 6 hours of notification.
• Documentation & compliance: AMC invoices payable quarterly after certification by the SO(E&M), Wani North Area; CAMC termination terms specify payment pro-rata to contract duration.
• Delivery/Installation location: AHQ, Wani North Area, Yavatmal district, Maharashtra.
• Liability & sub-contracting: Any assignment or subcontracting requires prior written consent and joint liability remains with the original contractor.
• Exclusions: S MF batteries and certain push-button instruments are not covered.

Terms, Conditions & Eligibility

• EMD / security: Not explicitly specified in available data; bidders must review ATC/Corrigendum for certificate uploads.
• Experience & capability: Demonstrated ability to maintain Digital EPABX, UPS, and IP telephony hardware; adherence to fault response timelines.
• Commercial terms: Quarterly payment on completion of certified milestones; 25% quantity/duration flex at bid issue and contract issuance.
• Contract scope changes: Option clause permits +/-25% adjustment in quantity or duration at issue and post-issuance.
• Legal & risk: Sub-contracting allowed only with prior buyer consent; contractor remains jointly liable with sub-contractor.