Tender Notice for Custom Bid for Services - National Level Helpline Call Center for Public Grievance Redressal relate in NEW DELHI, DELHI

Details are provided in the tender document.

A1: To bid for the tender, bidders must have a minimum average annual turnover of ₹7000 Lakhs over the last three years and must possess at least 3 years of relevant experience providing similar services to government entities.

A2: Bidders must submit documents related to Experience Criteria, Bidder Turnover, and any requested certifications as mentioned in the Authorized Tender Copy (ATC). Additionally, those seeking exemptions must provide supportive documents validating their eligibility.

A3: Yes, Micro and Small Enterprises (MSEs) are exempt from the requirement of the Earnest Money Deposit (EMD) under certain conditions. They must meet quality and technical specifications as per tender guidelines.

A4: Startups are not eligible for exemptions from turnover and experience requirements under the current tender provisions; these benefits are available only to qualified MSEs.

A5: Bids must be submitted electronically using the designated platform, and all required documentation should be uploaded as outlined in the tender documents.

A6: The bid submission deadline is January 10, 2025, at 20:00, and the bid opening will take place on the same day at 20:30.

A7: The evaluation will be based on a total value-wise methodology, assessing compliance with documentation, technical requirements, and cost-effectiveness of the bids received.

A8: Bidders must demonstrate at least 3 years of relevant experience in providing similar services to Central/State Government Organizations or PSUs.

A9: Yes, bidders must comply with specified quality and technical standards as detailed in the tender documents, including adherence to regulatory framework and service agreements.

A10: Yes, a performance security will be required, typically set at 5% of the total value, as outlined in the tender documents.

A11: If the lowest bidder (L-1) is not an MSE, and eligible MSE bidders have submitted quotes within the L-1 + 15% margin, the order may be awarded to the MSE bidder.

A12: Notification of results will be communicated after the evaluation process is completed, which generally follows the bid opening.

A13: Specific payment terms are detailed in the linked tender documents, highlighting conditions for the release of payments based on performance milestones.

A14: Interested parties can contact Jitender Kumar from the Department of Rural Development at the specified office in New Delhi for any queries regarding the tender.

A15: All relevant tender documents, including the scope of work and technical specifications, can be accessed via the tender portal linked to the bid notice.