Directorate Of Medical Education ECG Machine (V2) Tender India 2025 - 3-Year OEM Warranty, ISO 13485 & CE
Bid Publish Date
27-Dec-2025, 3:10 pm
Bid End Date
10-Jan-2026, 1:00 pm
Location
Progress
Key Highlights
- • Functional service centres required in each consignee state for carry-in warranty
- • 3-year OEM warranty with option for comprehensive warranty via bidding
- • CE and ISO 13485 certification mandatory for bidders
- • MII certificate and last three years ITR required
- • GST returns and turnover certificate required with bid submission
- • Installation, commissioning, and training must be provided with service network details
- • Escalation matrix and dedicated toll-free service line must be available
Tender Overview
The Directorate Of Medical Education invites bids for an ECG Machine (V2) procurement. The tender emphasizes a three-year warranty option (comprehensive warranty available via bidding) and requires OEM support with established service capability. The purchase targets a complete cardiology diagnostic device with emphasis on after-sales service, installation, and commissioning. Bidder obligations include CE/ISO 13485 certification and a structured service network within India. The procurement aims to secure a compliant, serviceable ECG system with reliable performance and remote support. The absence of BOQ items suggests a focus on product compliance and post-sales commitments rather than a fixed quantity schedule.
Technical Specifications & Requirements
- Product category: ECG Machine (V2)
- Warranty: 3 years from final acceptance or after installation; optional comprehensive warranty via bidding that supersedes catalogue terms
- Standards/certifications: EUROPEAN CE, ISO 13485; MII certificate requirement
- Service & support: Functional service centres in each consignee state for carry-in warranty; establishment within 30 days if not present; dedicated toll-free service number; escalation matrix
- Documentation & verification: OEM warranty certificates due at delivery; detailed service centre locations near consignee destinations; undertaking to terms and conditions; GST with returns; last three years ITR; turnover certificate
- ATC specifics: Bidders must review the added ATC for product specifications; ensure installation, commissioning, and training capabilities are in place
Terms, Conditions & Eligibility
- EMD/financial health: Bidder must avoid liquidation or court proceedings; provide undertaking in bid
- Service infrastructure: Must have or establish a functional service centre within 30 days of award; documentation evidence required for release of payment
- Support commitments: Dedicated service line and escalation matrix; installation, training, and maintenance capability
- Compliance documents: GST with returns, 3-year ITR, turnover certificate, warranty certificate, CE/ISO 13485, MII certificate, and an acceptance of bid terms
- Bid reserves right: Department may cancel bid anytime without prior notice; ensure all supplied documentation is current and verifiable
Key Specifications
-
Product: ECG Machine (V2)
-
Warranty: 3 years from final acceptance or after installation; comprehensive warranty option via bidding
-
Certifications: CE (EU), ISO 13485; MII certificate
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Service: In-state service centres, 30-day center establishment if missing; toll-free support; escalation matrix
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Documentation: OEM warranty at delivery; installation/commissioning evidence; service centre location details
Terms & Conditions
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Service center existence and 30-day establishment requirement
-
3-year warranty with option for comprehensive warranty via bid
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Mandatory CE and ISO 13485 certifications and MII certificate
Important Clauses
Payment Terms
Payment release contingent on submission of service capability evidence and OEM warranty certificates; no explicit % breakdown provided in data
Delivery Schedule
30-day window to establish service centre if not already in place; installation and commissioning to be completed per acceptance criteria
Penalties/Liquidated Damages
Not explicitly stated in provided data; terms reserved by buyer for breach and non-performance
Bidder Eligibility
-
No liquidation or court receivership; undertakings to be uploaded
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Functional service centre in consignee state or clear plan to establish within 30 days of award
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CE, ISO 13485 and MII certifications; third-party verified quality certificates
Tender Data
Bid Details
Quantity
2
Category
Electrocardiography (ECG) Machine (V2)
Bid Type
Two Packet Bid
Bid Validity
60 (Days)
Bid Type
Service
Evaluation
Total value wise evaluation
Inspection Required
No
RA Qualification Rule
H1-Highest Priced Bid Elimination
Tech Clarification Time
2 Days
Requirements
Min. Avg. Annual Turnover
1
OEM Avg. Turnover
1
Past Performance
30 %
Experience Required
3 Year (s)
Arbitration Clause
No
Mediation Clause
No
Additional Tender Data
Commercial Details
Tender Category
Goods
Bid To RA
No
Bid To RA Enabled
Yes
Item Category
Electrocardiography (ECG) Machine (V2) (Q2)
Authority Records
BID & GeM Expert Consultancy
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Documents 5
GeM-Bidding-8759112.pdf
Main Document
CATALOG-Specification-1
CATALOG Specification
CATALOG-Specification-2
CATALOG Specification
Buyer uploaded ATC document
ATC
GEM General Terms and Conditions Document
GEM_GENERAL_TERMS_AND_CONDITIONS
Corrigendum Updates
1 Update Update
Extended Deadline
10-Jan-2026, 7:30 am
Opening Date
10-Jan-2026, 8:00 am
Required Documents
GST certificate with returns
PAN card and last three years ITR
Turnover certificate
Warranty certificate for ECG machine
Quality certificates: EU CE, ISO 13485 (third-party verified)
Undertaking accepting terms and conditions
MII certificate
OEM authorization/arrangements and service capability documentation
Technical Specifications
2 Items
Item #1 Details
View Catalog| Category | Specification | Requirement |
|---|---|---|
| PRODUCT INFORMATION | Number of channels | 12 Channel |
| WARRANTY | Warranty (Option of comprehensive warranty is available through bidding only, which if opted will supersede normal warranty in the catalogue) | 3, 4, 5 Or higher |
Frequently Asked Questions
Key insights about JAMMU AND KASHMIR tender market
How to bid for ECG machine tender in India with 3-year warranty?
Bidders must submit GST with returns, last three years ITR, turnover certificate, warranty certificate, CE and ISO 13485 quality certificates, MII certificate, and an undertaking accepting terms. Ensure OEM authorization and service capability; provide evidence of service centers or a plan to establish within 30 days of award.
What documents are required for the ECG V2 tender in India 2025?
Required documents include GST returns, PAN, three years ITR, turnover certificate, warranty certificate, CE and ISO 13485 certificates, MII certificate, OEM authorization, and an undertaking to terms. Also submit detailed service center locations and installation/commissioning plans.
What certifications must ECG bidders provide for this procurement?
Bidders must provide CE certification, ISO 13485 certification, and an MII certificate. Third-party verification of quality certificates is advised, with OEM warranty documentation due at delivery and evidence of after-sales service readiness.
When is service center establishment required for carry-in warranty?
If no existing service centre, bidders must establish one within 30 days of contract award. Payment release hinges on documentary evidence of a functional service centre and the ability to provide on-site or carry-in support as per terms.
What is the warranty duration for the ECG machine under this tender?
A standard 3-year warranty from final acceptance or after installation/commissioning is required. Bidders may offer a comprehensive warranty option through bidding, which will supersede the catalogue warranty upon award.
What are the key service support requirements for ECG procurement?
Bidders must provide a dedicated toll-free service line and an escalation matrix for support, with documented contact details. They should also demonstrate installation, commissioning, and maintenance capabilities through a verified service network.
What standards define the quality expectations for ECG equipment?
The tender requires CE certification and ISO 13485 quality management for medical devices. A MII certificate is also mandatory, plus third-party verified quality certificates to validate compliance.
What documents confirm bidder eligibility for the ECG tender in 2025?
Eligibility is confirmed by GST with returns, 3-year ITR, turnover certificate, warranty certificate, CE/ISO 13485, MII certificate, OEM authorization, and an undertaking accepting terms. Also include evidence of service capability or a plan to establish centers.