Indian Navy CCTV Repair & Maintenance Tender 2026 - Service Provider for Office Space Systems ISO/IS 550 2026
Bid Publish Date
28-Sep-2026, 11:21 am
Bid End Date
10-Oct-2026, 12:00 pm
Location
Progress
Tender Overview
The Indian Navy, Department of Military Affairs, seeks a service provider for repair, maintenance, and installation of plant systems, office space safeguards, and CCTV surveillance system support. The scope emphasizes service continuity, with emphasis on replacement, fault diagnosis, routine maintenance, and installation where required. Key procurement elements include mandatory manufacturer authorization, escalation and toll-free support lines, and strict document submissions. The bid documents require standard corporate compliance, including PAN and GST registration, cancelled cheque, and EFT mandate. Location details are not specified, and the BOQ lists zero items, indicating a framework or service-level agreement approach rather than a fixed-item tender. A past-project experience criterion is defined through alternative proofs such as client execution certificates or contract invoices. The overall emphasis is on reliable after-sales service, engineer accessibility, and documented financial credibility. The tender underscores that failure to upload required certificates may lead to rejection, and it highlights the need for OEM authorization even when bidders are authorized distributors. This opportunity targets qualified service providers capable of ongoing CCTV maintenance and related office-space system support for the Indian Navy.
Technical Specifications & Requirements
- Product/service category: Repair, Maintenance, and Installation of CCTV Surveillance System and Office Space Plant/Systems
- Key requirements include: Manufacturer Authorization/ OEM details (name, designation, address, email, phone)
- Service support: Escalation matrix and dedicated toll-free number
- Documentation: PAN, GSTIN, cancelled cheque, EFT mandate, certification uploads
- Past project experience: Acceptable proofs include contract copies with invoices or client execution certificates
- Compliance: Upload all certificates as per bid document and ATC; non-compliance may lead to rejection
- BOQ: No items specified; implies service-based engagement rather than fixed quantities
Terms, Conditions & Eligibility
- EMD: Not specified in provided data
- Mandatory documents: PAN Card, GSTIN, Cancelled Cheque, EFT Mandate certified by bank
- Authorization: OEM/Original Service Provider details required for authorised distributors
- Service support: Escalation matrix and toll-free/toll-free lines required
- Past experience: Proof via contracts, invoices, or client execution certificates
- Compliance: All certificates and documents must be uploaded; non-compliance may reject bid
Key Specifications
-
Product/service: CCTV surveillance system repair and maintenance
-
OEM authorization requirement for distributors
-
Dedicated toll-free service line and escalation matrix
-
Mandatory documents: PAN, GSTIN, cancelled cheque, EFT mandate
-
Past experience proofs acceptable: contract copies with invoices or client execution certificates
Terms & Conditions
-
OEM authorization must be provided for all bidders acting as distributors
-
Mandatory financial and identification documents must be uploaded
-
Past project experience proofs acceptable as specified by bidder
Important Clauses
Payment Terms
Not specified in available data; bidders should refer to bid documents and ATC for exact payment terms.
Delivery Schedule
Not specified in available data; tender appears to focus on service support rather than fixed delivery milestones.
Penalties/Liquidated Damages
Not specified in available data; check official bid document for LD/penalty provisions and performance bonds.
Bidder Eligibility
-
Should not be under liquidation or bankruptcy
-
Must provide Manufacturer/OEM authorization if bidding as distributor
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Must submit PAN, GSTIN, cancelled cheque and EFT mandate
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Must provide escalation matrix and toll-free service number
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Must supply acceptable past project experience proofs
Tender Data
Bid Details
Quantity
1
Bid Type
Single Packet Bid
Bid Validity
90 (Days)
Bid Type
Service
Evaluation
Total value wise evaluation
Tech Clarification Time
2 Days
Preference & Exemptions
EMD Required
No
MII Compliance
Yes
MSE Purchase Preference
Yes
MSE Preference Band
L1+15%
MSE Exemption/Relaxation
Yes
Startup Exemption/Relaxation
Yes
Bid Splitting Applied
No
Requirements
Min. Avg. Annual Turnover
1
Experience Required
2 Year (s)
Arbitration Clause
No
Mediation Clause
No
Additional Tender Data
Commercial Details
Tender Category
Service
Bid To RA
No
Bid To RA Enabled
No
Item Category
Repair, Maintenance, and Installation of Plant/ Systems/Equipments (Version 2) - Office Space; Repair and Maintenance of CCTV Surveillance System; Service Provider
Delivery Details
Delivery Locations
1
Delivery Cities
NORTH GOA
Delivery Locations
| Consignee | Address | City | State | Pincode | Quantity | Delivery Days | Additional Requirement |
|---|---|---|---|---|---|---|---|
| - | NORTH GOA | NORTH GOA | - | - | Project / Lumpsum Based | - | Estimated Cost of Spare/Consumable s/Items on Reimbursement basis in Rs (please input 0 if not applicable) : 0 |
Authority Records
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Documents 5
GeM-Bidding-9954666.pdf
Main Document
Other Documents
OTHER
Other Documents
OTHER
GEM General Terms and Conditions Document
GEM_GENERAL_TERMS_AND_CONDITIONS
GEM General Terms and Conditions Document
GEM_GENERAL_TERMS_AND_CONDITIONS
Categories
9
Required Documents
PAN Card copy
GSTIN copy
Cancelled cheque copy
EFT Mandate certified by bank
Manufacturer Authorization / OEM authorization details
Escalation matrix for service support
Dedicated toll-free service number documentation
Past project experience proof (contract copy with invoice(s) and self-certification OR client execution certificate)
Any other certificates/documents requested in bid ATC or Corrigendum
Bid document uploads confirming compliance
Frequently Asked Questions
How to bid on Indian Navy CCTV maintenance tender in 2026 with OEM authorization?
Bidders must upload Manufacturer/OEM authorization, PAN, GSTIN, cancelled cheque, and EFT mandate. Include escalation matrix and toll-free service numbers. Ensure all required certificates are uploaded; non-compliance risks rejection. This tender emphasizes service availability and post-sales support for CCTV and office-space systems.
What documents are required for the Indian Navy repair service tender in 2026?
Submit PAN, GSTIN, cancelled cheque, EFT mandate certified by bank, OEM authorization details, escalation matrix, toll-free support details, and past project proofs like contract copies with invoices or client execution certificates. Ensure all documents align with ATC and corrigendum if issued.
What are the essential eligibility criteria for CCTV service providers in this tender?
Eligibility includes financial credibility (no liquidation), OEM authorization if distributor, demonstrated past service experience via contract/invoice proofs, and a verifiable escalation and toll-free service setup. Compliance with bid document certificates is mandatory to avoid rejection.
What are the required certifications and standards referenced in the bid terms?
The tender requires OEM authorization and specific certificates listed in the bid document. While IS/ISO standards are not explicitly stated, bidders must upload all requested certificates per ATC and corrigendum and ensure service capability for CCTV maintenance.
When is the bid submission deadline for the Indian Navy service tender 2026?
Exact submission deadline is not provided in the extracted data. Bidders should verify the official portal notice and ATC for date, time, and submission modality to avoid late bid disqualification.
What is the scope of work for CCTV maintenance in this Navy tender?
Scope includes repair, maintenance, and installation of CCTV surveillance systems and relevant office-space plant/equipment. The emphasis is on service continuity, fault diagnosis, and installation where required, with OEM-authorized service capability.
What documents prove past experience for this tender in India?
Acceptable proofs include contract copies with invoices and bidder self-certification that services were executed, execution certificates from clients, or third-party inspection release notes demonstrating completed work.
What is the required method to submit payment-related documents with the bid?
Submit EFT Mandate certified by the bank along with the cancelled cheque copy. Ensure PAN and GSTIN details are included and that all payments terms are aligned as per bid document for successful processing.