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Northern Railway Comprehensive Manning Contract for Enquiry Counters, PAS & CGS Ambala Haryana 2025

Bid Publish Date

24-Dec-2025, 6:50 pm

Bid End Date

16-Jan-2026, 3:00 pm

EMD

₹3,82,530

Value

₹4,65,04,584

Location

AMBALA , HARYANA

Progress

Issue24-Dec-2025, 6:50 pm
AwardPending
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Quantity

1

Bid Type

Two Packet Bid

Categories 3

SERVICES ADDITION MATH KITS COUNTERS

Tender Overview

Organization: Northern Railway (Indian Railways). Procurement: Comprehensive contract for manning of face-to-face enquiry counters, Manual/passenger Address System (PAS), Coach Guidance System (CGS), Train Display Boards & related work across 14 stations in the UMB Division, Ambala, Haryana. Estimated value: ₹46,504,584.30; EMD: ₹382,530. Target scope includes staffing, system operation, and onsite support; contract escalation and service support matrices are required. A 25% adjustable quantity/duration clause is included. Emphasis on payroll compliance and timely salary payments by the service provider. This tender invites bids from experienced service providers with railway-grade operational capability.

Technical Specifications & Requirements

  • Scope includes manning of enquiry counters, PAS, CGS, Train Display Boards, and related tasks across 14 stations in the UMB Division.
  • Required service support structure: dedicated toll-free/telephone escalation matrix and 24/7 service desk access.
  • Financial terms specify the Service Provider pays staff salaries upfront and later claims from the Buyer with statutory documentation (PF, ESIC) and bank statements.
  • Key compliance elements: adherence to at least the stated scope of work (SOW) and uploading all requested certificates with bid.
  • No explicit technical specs or itemized BOQ available; bidders must rely on SOW document for deployment requirements and staffing levels.

Terms, Conditions & Eligibility

  • EMD: ₹382,530; payment terms require salary disbursement by service provider prior to buyer reimbursement.
  • Delivery / Deployment: scope across 14 stations; escalation and service support must be in place.
  • Documentation: bidders must upload certificates and documents as per bid, ATC, and corrigendum; non-submission risks disqualification.
  • Contract flexibility: buyer may adjust quantity/duration up to 25%.
  • Penalties, warranties, or AMC terms are not explicitly defined in available data; bidders should review SOW for specifics.

Key Specifications

  • Scope: manning enquiry counters, PAS, CGS, Train Display Boards across 14 stations in UMB Division

  • EMD: ₹382,530; Estimated contract value: ₹46,504,584.30

  • Payroll: service provider to pay salaries upfront with PF/ESIC documentation; reimbursement on submission

  • Escalation: dedicated toll-free number and service support escalation matrix required

  • Documentation: mandatory certificates as per bid, ATC and corrigendum; non-compliance leads to rejection

Terms & Conditions

  • EMD amount and salary payment terms linked to statutory compliance

  • Contract quantity/duration can vary up to 25% before and after issue

  • Mandatory service support numbers and escalation procedures must be provided

Important Clauses

Payment Terms

Service provider must pay contracted staff salaries upfront and claim reimbursement from the buyer along with PF/ESIC and bank statements.

Delivery Schedule

Deployment across 14 stations within the UMB Division; escalation matrix and service desk must be operational.

Penalties/Liquidated Damages

Not explicitly defined in available data; bidders should verify during SOW review and bid submission for potential LD terms.

Bidder Eligibility

  • Experience in providing railway or large-scale front-desk staffing and passenger information services

  • Demonstrated payroll compliance capability (PF/ESIC) and statutory documentation readiness

  • Ability to deploy staff across multiple stations with escalation and service support infrastructure

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Required Documents

1

GST registration

2

PAN card

3

Experience certificates (similar projects, railway experience preferred)

4

Financial statements (last 3 years)

5

EMD document (₹382,530)

6

Technical bid documents

7

OEM authorizations (if applicable)

8

Payroll compliance documentation (PF/ESIC) and bank statements

9

SOW and Corrigendum attachments (ATC documents)

Frequently Asked Questions

Key insights about HARYANA tender market

How to bid for the railway enquiry counters staffing tender in Ambala Haryana 2025

Bidders must meet eligibility criteria, submit GST and PAN, experience certificates, financial statements, EMD ₹382,530, and guarantee payroll compliance. The bid requires uploading SOW, ATC documents, and OEM authorizations where applicable, plus a dedicated service support escalation matrix.

What documents are required for the Northern Railway contract in Ambala 2025

Submit GST registration, PAN, company incorporation, experience certificates for similar front-desk staffing, financial statements for last three years, EMD payment receipt, technical bid documents, and any OEM authorizations. Ensure PF/ESIC compliance evidence with payroll capability details.

What are the technical scope details for PAS, CGS, and counters in this tender

Scope includes manning of enquiry counters, Passenger Address System (PAS), Coach Guidance System (CGS), Train Display Boards, and related activities across 14 Ambala division stations. No itemized BOQ provided; rely on official SOW for staffing levels, shift patterns, and deployment guidelines.

When is the contract quantity or duration adjustable under this tender

The buyer clause allows up to a 25% adjustment in contract quantity or duration at the time of contract issue, and a subsequent 25% adjustment after issuance. Bidders must accept revised scope or duration as per notification.

What are the salary payment terms for staff deployed under this contract

Service provider must pay salaries upfront and then claim reimbursement from the buyer, accompanied by PF, ESIC documentation, and bank statements showing payments to staff, in line with statutory obligations.

What escalation and service support requirements exist for this railway tender

Bidders must provide an escalation matrix with telephone numbers and a dedicated toll-free support line. A 24/7 service desk or equivalent must be in place to handle counter, PAS, CGS, and display board issues promptly.

What is the estimated contract value and EMD for this Ambala tender

Estimated value is ₹46,50,4584.30 and the EMD amount is ₹3,82,530. Ensure payment of EMD as online or bank demand draft per tender terms and include proof with the bid submission.