Directorate Of Medical Education And Training Customized AMC/CMC for Pre-owned TrueNat Molbio Diagnostic Saharanpur UP 2026

Bidders must submit standard bid documents including GST, PAN, and experience proofs for diagnostic AMC, plus OEM authorizations. Prepare a service capability proposal for Molbio TrueNat systems, include escalation matrix with contact numbers, and propose a 25% quantity/duration adjustment plan. Ensure alignment with public health procurement norms.

Required documents typically include GST certificate, PAN, 2-3 years financial statements, experience certificates for similar AMC/CMC, OEM authorization for Molbio Diagnostics, and technical bid detailing service capabilities. Also include any EMD submissions as applicable by the buyer's terms.

Bidders must provide an Escalation Matrix with telephone numbers and a dedicated toll-free support line. The matrix should specify response times for critical faults, escalation contacts at various organizational levels, and contingency steps to minimize downtime for the TrueNat system.

Estimated value is ₹94,400.00 for a Comprehensive Maintenance Contract on pre-owned Molbio TrueNat diagnostic equipment. Scope covers preventive maintenance, breakdown response, spares and software updates where applicable, and service support across the Saharanpur facility.

The buyer allows up to 25% adjustment in contract quantity or duration at the time of issue and post-issuance. Bidders must plan for scalable service delivery and demonstrate flexibility to scale resources accordingly.

The tender data does not list explicit standards; bidders should rely on Molbio Diagnostics OEM guidelines, generic medical equipment maintenance capabilities, and ensure proper service certifications and trained personnel in diagnostic equipment support.

Submit OEM authorization or proven service partnership with Molbio Diagnostics, maintain GST and PAN, provide financial statements, and show prior AMC/CMC experience for diagnostic devices. Include escalation/contact details and a capable service team plan.

Payment terms are not explicitly specified in the data. Bidders should propose standard AMC payment milestones aligned to service delivery, with clear invoicing on preventive maintenance and fault remediation, subject to acceptance by the Directorate.