Indian Oil IOCL Bongaigaon Refinery Safety Awareness Survey Tender 2025 NSCI Bid for Market Research Services

Tender Overview

The opportunity is issued by the Indian Oil Corporation Limited for the IOCL Bongaigaon Refinery to conduct a Safety Awareness survey, incorporating both quantitative and qualitative methods. The procurement aims to engage a single bidder, with National Safety Council of India as the approved evaluator, focusing on market research services in the refinery context. The bid requires GST-inclusive landed cost and adherence to GeM custom bid practices, with project-based or lump-sum interpretation clarified in the BoQ/SOR. A 5% performance bond is mandated, and post-award service support must include dedicated toll-free contact and an escalation matrix. The engagement is scoped specifically to safety awareness assessment activities at the Bongaigaon site and related data collection efforts.

Technical Specifications & Requirements

• Product/Service: Safety awareness survey for IOCL Bongaigaon Refinery (quantitative & qualitative analysis)
• Evaluator: National Safety Council of India as the bidder for required services in Bongaigaon Refinery
• Pricing: Total landed cost inclusive of GST and all taxes in GeM price bid; refer to BoQ/SOR for actual quantities
• Payment & Security: 5% Performance Bank Guarantee (PBG); Service provider must pay staff wages first; maintain statutory documents (PF, ESIC) and provide bank statements
• Service Deliverables: Survey design, data collection, analysis (qualitative and quantitative), and final reporting; compliance with GeM bid practices and bidder certifications
• Support: Dedicated toll-free service number and an escalation matrix from the bidder/OEM
• Compliance: Certificates and timely upload of required documents; no PQC; no assignment/sub-contract without written consent

Terms, Conditions & Eligibility

• EMD/Security: 5% PBG required; per ATC, SKIP PQC; only NSCI bid is considered
• Payment Terms: Salaries/wages paid by service provider; invoices to be processed by IOCL after compliance with statutory documents
• Documentation: Upload all certificates/docs sought in ATC and Corrigendum; GST, PAN, experience certificates, financial statements, OEM authorizations
• Sub-contracting: Not allowed without prior written consent; liability remains with contractor
• Service Support: Dedicated toll-free number and escalation matrix mandatory
• Brand/Certifications: Upload required certifications; non-submission leads to rejection
• Delivery: Project-based scheduling within the GeM framework; BoQ indicates actual quantities are in the attached SBQ/SOR
• Penalties: Not expressly detailed beyond PBG; ensure compliance with security deposit terms