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GEM

Indian Railway Catering ICT Infrastructure Tender - Help Desk Services Procurement 2025

Bid Publish Date

17-Oct-2025, 3:07 pm

Bid End Date

11-Jun-2026, 3:00 pm

EMD

₹50,00,000

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Progress

Issue17-Oct-2025, 3:07 pm
Corrigendum25-May-2026
AwardPending
Explore all 4 tabs to view complete tender details

Quantity

1

Bid Type

Two Packet Bid

Key Highlights

  • EMD amount is ₹5,000,000 for bid participation
  • Option clause allows 25% increase/decrease in order quantity
  • Minimum additional delivery time of 30 days applies
  • Bidders must comply with all specified terms and conditions
  • Relevant experience in ICT services is required
  • No specific technical specifications provided
  • Delivery period starts from the last date of the original order
  • Bidders should prepare for potential adjustments in quantity

Categories 1

Tender Overview

The Indian Railway Catering And Tourism Corporation Limited is procuring ICT Infrastructure and Help Desk Services for the Disaster Recovery (DR) Site of NGeT. The estimated value of this procurement is not specified, but the EMD amount is ₹5,000,000. This tender aims to enhance the operational capabilities of the Railways Public Sector Undertakings. The organization reserves the right to adjust the order quantity by up to 25% at the time of contract placement, ensuring flexibility in service delivery.

Technical Specifications & Requirements

Currently, no specific technical specifications are available for this tender. However, bidders should be prepared to meet the requirements for ICT infrastructure and help desk services as per industry standards. The delivery period will commence from the last date of the original delivery order, with additional time calculated based on the option clause. Bidders must ensure compliance with all specified terms and conditions outlined by the purchaser.

Terms, Conditions & Eligibility

  • EMD: ₹5,000,000 required for bid submission.
  • Option Clause: The purchaser may increase or decrease the order quantity by 25%.
  • Delivery: Additional delivery time may be calculated based on the original delivery period, with a minimum of 30 days.
  • Compliance: Bidders must adhere to all terms and conditions specified in the tender documentation.
  • Experience: Relevant experience in ICT services is essential for eligibility.
  • Documentation: Bidders must submit all required documentation as per the terms outlined by the purchaser.

Key Specifications

  • No specific technical specifications available

  • Bidders must be prepared for ICT service requirements

  • Compliance with purchaser's terms and conditions is mandatory

Terms & Conditions

  • EMD of ₹5,000,000 required for bid submission

  • Option clause allows for quantity adjustments up to 25%

  • Minimum delivery time of 30 days for additional quantities

Important Clauses

Option Clause

Allows for a 25% increase or decrease in order quantity.

Delivery Schedule

Delivery period starts from the last date of the original order.

Penalties/Liquidated Damages

Not specified in the provided terms.

Bidder Eligibility

  • Relevant experience in ICT services is required

  • Compliance with all terms and conditions specified

  • Financial capability to meet EMD and project requirements

Additional Tender Data

Commercial Details

Tender Category

Goods

Bid To RA

No

Bid To RA Enabled

No

Item Category

Procurement of ICT Infrastructure and Help Desk Services for DR Site of NGeT of IRCTC

Authority Records

MINISTRY OF RAILWAYSINDIAN RAILWAY CATERING AND TOURISM CORPORATION LTD
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Documents 3

GeM-Bidding-8477172.pdf

Main Document

Other Documents

OTHER

GEM General Terms and Conditions Document

GEM_GENERAL_TERMS_AND_CONDITIONS

Past Similar Tenders (Historical Results)

5 found

Procurement of ICT Infrastructure and Help Desk Services for Next Generation E-Ticketing NGeT Syste

Indian Railway Catering And Tourism Corporation Limited

Posted: 19 July 2024
Closed: 11 December 2024
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Posted: 30 October 2024
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Closed: 2 September 2024
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Bids are Invited For Rate Contract for Supply Installation and Commissioning of ICT Equipments to Government Departments Corporations Autonomous bodies etc Tier 6 in NORTH GOA, GOA

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Closed: 16 March 2024
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Tender Notice for Supply of ICT Equipment in West Tripura, TRIPURA

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West Tripura, TRIPURA

Posted: 23 November 2020
Closed: 21 December 2020
EPROCURE

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Historical Data

Required Documents

1

GST registration certificate

2

PAN card

3

Experience certificates in ICT services

4

Financial statements to demonstrate capability

5

EMD payment proof

6

Technical compliance certificates if applicable

Corrigendum Updates

13 Updates
#1

Update

25-May-2026

Extended Deadline

11-Jun-2026, 3:00 pm

Opening Date

11-Jun-2026, 3:30 pm

#2

Update

19-May-2026
#3

Update

06-May-2026
#4

Update

06-May-2026

Extended Deadline

28-May-2026, 3:00 pm

Opening Date

28-May-2026, 3:30 pm

#5

Update

17-Apr-2026

Extended Deadline

12-May-2026, 3:00 pm

Opening Date

12-May-2026, 3:30 pm

#6

Update

27-Mar-2026

Extended Deadline

17-Apr-2026, 3:00 pm

Opening Date

17-Apr-2026, 3:30 pm

#7

Update

02-Mar-2026

Extended Deadline

30-Mar-2026, 3:00 pm

Opening Date

30-Mar-2026, 3:30 pm

#8

Update

16-Feb-2026

Extended Deadline

03-Mar-2026, 3:00 pm

Opening Date

03-Mar-2026, 3:30 pm

#9

Update

28-Jan-2026

Extended Deadline

16-Feb-2026, 3:00 pm

Opening Date

16-Feb-2026, 3:30 pm

#10

Update

12-Jan-2026

Extended Deadline

30-Jan-2026, 3:00 pm

Opening Date

30-Jan-2026, 3:30 pm

#11

Update

29-Dec-2025

Extended Deadline

12-Jan-2026, 3:00 pm

Opening Date

12-Jan-2026, 3:30 pm

#12

Update

08-Dec-2025

Extended Deadline

29-Dec-2025, 3:00 pm

Opening Date

29-Dec-2025, 3:30 pm

#13

Update

17-Nov-2025

Extended Deadline

08-Dec-2025, 3:00 pm

Opening Date

08-Dec-2025, 3:30 pm

Frequently Asked Questions

Key insights about DELHI tender market

What is the EMD amount for Indian Railway ICT tender?

The EMD amount for the Indian Railway ICT tender is ₹5,000,000. Bidders must submit this amount to participate in the procurement process. Ensure that the payment is made as per the specified guidelines in the tender documentation.

What are the eligibility criteria for ICT services tender in IRCTC?

Eligibility criteria for the ICT services tender in IRCTC include relevant experience in providing ICT infrastructure and help desk services. Bidders must also comply with all terms and conditions specified in the tender documentation to qualify.

What documents are required for Indian Railway ICT tender submission?

Bidders must submit several documents for the Indian Railway ICT tender, including GST registration, PAN card, experience certificates in ICT services, financial statements, and proof of EMD payment. Ensure all documents meet the specified requirements.

What is the delivery schedule for the ICT services tender?

The delivery schedule for the ICT services tender will commence from the last date of the original delivery order. If the option clause is exercised, additional delivery time will be calculated based on the original delivery period, with a minimum of 30 days.

How to participate in Indian Railway ICT services bid?

To participate in the Indian Railway ICT services bid, bidders must prepare and submit the required documents, including EMD. Ensure compliance with all specified terms and conditions in the tender documentation for successful participation.

What is the option clause in Indian Railway tender?

The option clause in the Indian Railway tender allows the purchaser to increase or decrease the order quantity by up to 25%. This provides flexibility in service delivery and ensures that bidders are prepared for potential adjustments.

What are the payment terms for Indian Railway ICT services tender?

Payment terms for the Indian Railway ICT services tender are not specified in the provided information. Bidders should refer to the tender documentation for detailed payment conditions and ensure compliance with all financial requirements.

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