Indian Army AMC for Desktops, Laptops & Peripherals Tender 2026 India - OEM Authorization, 25% Variation, 24h Support
Bid Publish Date
24-Jan-2026, 3:01 pm
Bid End Date
03-Feb-2026, 3:00 pm
Location
Progress
RAQuantity
53
Bid Type
Two Packet Bid
Categories
8
Tender Overview
Organization: Indian Army (Department Of Military Affairs). Procurement: Annual Maintenance Service for Desktops, Laptops and Peripherals across multiple brands (HP, Acer, Toshiba, Sharp, Epson, Brother; including Printer and Multifunction devices; also integrated security and surveillance system components). Location: India (location not specified in tender data). Scope/Quantity: AMC with service support and consumable cost recovery, scope spans desktops, laptops, printers, and management systems; estimated value and EMD not disclosed. Key differentiators: At-source service capability, dedicated OEM support, and a 25% variation window for quantity/duration at contract issue. Unique aspects: Office presence requirement in consignee state; 24-hour complaint rectification target.
Technical Specifications & Requirements
- OEM Authorization must be provided; service provider should have a dedicated toll-free support line.
- Escalation Matrix with telephone numbers for service support must be supplied.
- Location constraint: Service provider office must be located in the state of the consignee; documentary evidence required.
- ATC provisions include a complaint within 24 hours and penalties of ₹500 daily if not addressed.
- ATC clause allows quantity/duration adjustment up to 25% during contract issuance and post-issue; bidders must accept revised terms.
- BOQ shows zero items; implies bundling across multiple device types and brands may be evaluated under common AMC terms.
Terms, Conditions & Eligibility
- EMD/Performance: Not disclosed in available data; bidders should prepare standard EMD per agency norms.
- Delivery/Service Terms: 24-hour escalation and resolution targets; dedicated service desk; OEM authorization required.
- Warranty/Support: Mandatory OEM support presence; quarterly or per-need service windows implied; penalties apply for non-compliance.
- Documentation: Proof of GST, PAN, OEM authorizations, and documentary evidence of service setup in consignee state are typically required.
- Contract Flexibility: 25% variation in quantity or duration; bidder must accept revised contract terms at issue.
- Payment Terms: Not specified in data; bidders should anticipate government procurement payment norms and clarify with tendering authority.
Key Specifications
-
Optional: No BOQ items; AMC scope covers Desktops, Laptops, Printers, Multifunction devices, and Integrated Security/Surveillance components
-
Numbered requirements include OEM authorization, dedicated toll-free support, and escalation matrix
-
Contract variation rights up to 25% in quantity or duration at contract issue and post-issue
Terms & Conditions
-
25% quantity/duration variation allowed during contract process
-
Service provider must have an office in the consignee state
-
Dedicated toll-free service line and escalation matrix required
Important Clauses
Payment Terms
Not specified in data; bidders should confirm standard government AMC payment norms during bid response.
Delivery Schedule
Complaint resolution target within 24 hours; service escalation matrix to be provided.
Penalties/Liquidated Damages
Rs 500 daily penalty if complaint not attended or rectified within 24 hours.
Bidder Eligibility
-
OEM authorization for relevant brands (HP, Acer, Toshiba, Sharp, Epson, Brother)
-
Service office located in the consignee state with documentary evidence
-
Dedicated toll-free service number and explicit escalation matrix
Additional Tender Data
Commercial Details
Tender Category
Service
Bid To RA
No
Bid To RA Enabled
Yes
Item Category
Annual Maintenance Service - Desktops, Laptops and Peripherals - Desktop PC; hp , Annual Maintenance Service - Desktops, Laptops and Peripherals - Desktop PC; Acer , Annual Maintenance Service - Desktops, Laptops and Peripherals - Desktop PC; Assembled , Annual Maintenance Service - Desktops, Laptops and Peripherals - Multifunction Printer (Monochrome , Laser , Composite Cartridge, Mid range); Toshiba , Annual Maintenance Service - Desktops, Laptops and Peripherals - Multifunction Printer (Monochrome , Laser , Composite Cartridge, Mid range); Sharp , Annual Maintenance Service - Desktops, Laptops and Peripherals - Printer ( Ink Jet , Mono and Colour, Mid Range ); Epson , Annual Maintenance Service - Desktops, Laptops and Peripherals - Printer (Monochrome , Laser , Composite Cartridge ); hp , Annual Maintenance Service - Desktops, Laptops and Peripherals - Printer ( Ink Jet , Mono and Colour, Mid Range ); Brother , AMC of Integrated Security and Surveillance System - Building Management System; Comprehensive; Hardware; Cost of Consumables to be provided to Service Provider based on actuals; Defence Establishments; Control Room; Quarterly; No; NA; Not Required
Authority Records
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Documents 2
GeM-Bidding-8857766.pdf
Main Document
GEM General Terms and Conditions Document
GEM_GENERAL_TERMS_AND_CONDITIONS
Required Documents
GST registration certificate
Permanent Account Number (PAN) card
Experience certificates from similar AMC of IT hardware
Financial statements or turnover evidence
EMD/Security deposit as per tender norms
OEM authorizations for brands listed (HP, Acer, Toshiba, Sharp, Epson, Brother, etc.)
Technical bid response confirming service capabilities and escalation matrix
Proof of service office in consignee state (address, registration)
Reverse Auction Schedule
Start
18-Feb-2026, 2:00 pm
End
19-Feb-2026, 2:00 pm
Duration: 24 hours
Reverse Auction Document
✅ RA concluded. Check financial results for final rankings.
Technical Results
| S.No | Seller | Date | Status |
|---|---|---|---|
| 1 | ANGAD ENTERPRISES Under PMA | 30-01-2026 17:18:23 | |
| 2 | AR TRADERS Under PMA | 29-01-2026 11:48:52 | |
| 3 | GUPTA ENTERPRISES Under PMA | 31-01-2026 17:47:02 | |
| 4 | GURMYST IT SOLUTIONS PRIVATE LIMITED Under PMA | 03-02-2026 00:48:19 | |
| 5 | R.P.ENTERPRISES Under PMA | 01-02-2026 16:30:40 | |
| 6 | S & N TECHNOLOGIES Under PMA | 27-01-2026 17:32:17 |
Reverse Auction Results Final Prices
These are the final prices after the reverse auction event. Prices may be lower than initial bids.
| Rank | Seller | Final Price | Item |
|---|---|---|---|
| L1 | R.P.ENTERPRISES Under PMA Winner | ₹2,42,000 | Item Categories : Annual Maintenance Service - Desktops, Laptops and Peripherals - Desktop PC; hp,Annual Maintenance |
| L2 | AR TRADERS Under PMA | ₹2,51,760 | Item Categories : Annual Maintenance Service - Desktops, Laptops and Peripherals - Desktop PC; hp,Annual Maintenance |
| L3 | ANGAD ENTERPRISES Under PMA | ₹2,60,620 | Item Categories : Annual Maintenance Service - Desktops, Laptops and Peripherals - Desktop PC; hp,Annual Maintenance |
🎉 L1 Winner
R.P.ENTERPRISES Under PMA
Final Price: ₹2,42,000
Frequently Asked Questions
Key insights about PUNJAB tender market
How to bid for Indian Army AMC tender for desktops and peripherals in 2026?
Bidders should prepare OEM authorizations, GST and PAN, financial statements, and service setup proof in the consignee state. Include a dedicated toll-free support line, escalation matrix, and ensure willingness to accept up to 25% variation in quantity/duration. Ensure compliance with at least local service coverage.
What documents are required for Indian Army AMC submission in 2026?
Submit GST registration, PAN card, experience certificates for similar AMCs, financial statements, EMD/Security deposit, OEM authorizations for listed brands, and proof of service office in the consignee state, plus technical bid detailing escalation matrix and support structure.
What are the penalties for not addressing complaints within 24 hours?
A daily penalty of ₹500 applies if a complaint is not attended or rectified within 24 hours. Bidders must implement a robust escalation matrix and track response times to avoid penalties.
What is the variation allowed in contract quantity or duration?
The buyer clause permits up to 25% variation in contract quantity or duration at the time of issue and after contract issuance; bidders must accept revised terms to maintain award eligibility.
Which brands are covered under the AMC for Indian Army procurement?
AMC scope includes HP, Acer, Toshiba, Sharp, Epson, Brother brand devices and associated peripherals; OEM authorizations must cover these brands for service and parts.
Where should the service provider's office be located for eligibility?
The service provider must maintain an office in the state of the consignee; provide documentary proof of address and registration to satisfy eligibility criteria.
What is required for OEM authorization in this tender?
Bidders must furnish formal OEM authorizations for each listed brand, demonstrating capability to supply parts, service, and spare items under the AMC and ensuring timely support for desktops, laptops, and printers.
How will the escalation matrix impact service support?
An escalation matrix with dedicated hotline numbers must be provided; it guides fault reporting and rapid escalation to the appropriate level, reducing resolution times and avoiding penalties.
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Documents 2
GeM-Bidding-8857766.pdf
Main Document
GEM General Terms and Conditions Document
GEM_GENERAL_TERMS_AND_CONDITIONS