Rail Wheel Factory Yelahanka Toner Cartridges & Printer Consumables Tender Bangalore Karnataka 2-Year Warranty 2026
Progress
Key Highlights
- • Functional Service Centre requirement in each consignee state or 30-day establishment window
- • 2-year warranty from final acceptance or after testing; OEM warranty certificates mandatory at delivery
- • Dedicated toll-free service number and detailed escalation matrix
- • Supply of toner cartridges and printer consumables (PAC only) on a goods-only basis
- • INDIAN Railways procurement via Rail Wheel Factory Yelahanka; Bengaluru, Karnataka
- • Service network and installation/training capability within INDIA for after-sales support
Tender Overview
Rail Wheel Factory Yelahanka (Indian Railways) seeks supply of toner cartridges and printer consumables on a goods-only basis for delivery to Bangalore, Karnataka. The contract requires a 2-year warranty from final acceptance and mandates a functional service center in the state of each consignee location, or establishment within 30 days of award. A dedicated toll-free support line and an escalation matrix must be provided by the bidder/OEM. This tender emphasizes after-sales service readiness and on-site/onsite warranty coverage, with formal OEM warranty certificates at delivery.
Technical Specifications & Requirements
- Product category: Toner Cartridges / Ink Cartridges / Printer Consumables for PAC only
- Scope: Only supply of goods (no service work in scope beyond warranty support)
- After-sales: 2-year warranty from final acceptance or post-installation testing; OEM warranty certificates required at delivery
- Service capability: Bidder must have a Functional Service Centre in the State of each consignee location or establish one within 30 days of contract award
- Support: Dedicated toll-free service number and an Escalation Matrix for service support
- Installation/training: Required if included in scope; Seller must have a Service/Maintenance network in INDIA for after-sales
Terms, Conditions & Eligibility
- Warranty: 2 years warranty; rectification of breakdown during guarantee period
- Service centers: Must upload details of service centres near consignee destinations
- Payment terms: Not specified in data; ensure compliance with standard Govt procurement practices and OEM warranty submission at delivery
- Documentation: OEM authorization and warranty certificates to be provided at delivery; establishment proof for service centre within 30 days
- Delivery: Not specified; bidders should prepare for timely provision of goods and post-delivery support
- Eligibility: Demonstrated capability for supply of printer consumables with warranty and after-sales network; statespecific service presence required
Key Specifications
-
Product/service names: Toner Cartridges, Ink Cartridges, Printer Consumables
-
Quantity/scale: Not specified; ensure broad supply capability for tiered procurement
-
EMD/estimated value: Not disclosed in data; bidders should be prepared for standard EMD terms
-
Experience: Demonstrated ability to supply printer consumables to government bodies
-
Quality/standards: Not specified; ensure OEM warranty compliance and serviceability
Terms & Conditions
-
2-year warranty from final acceptance with OEM warranty certificates
-
Mandatory functional service centre in each consignee state or establishment within 30 days
-
Dedicated support number and escalation matrix required
Important Clauses
Payment Terms
Not detailed; follow standard government procurement payments and supplier invoicing after delivery; ensure OEM warranty validation
Delivery Schedule
Not specified; bidders should prepare for prompt delivery and post-delivery support as per organization needs
Penalties/Liquidated Damages
Not specified in data; tender may include standard penalties for non-compliance or late delivery per buyer ATC
Bidder Eligibility
-
Demonstrated supply of toner cartridges or printer consumables to public sector bodies
-
Valid GST registration and PAN; compliant with tax regulations
-
Ability to establish or show existing service network within INDIA with 30-day deployment capability
Tender Data
Bid Details
Quantity
48
Bid Type
Two Packet Bid
Bid Validity
60 (Days)
Bid Type
Service
Evaluation
Total value wise evaluation
Inspection Required
No
Tech Clarification Time
2 Days
Preference & Exemptions
EMD Required
No
MII Purchase Preference
No
MSE Purchase Preference
Yes
MSE Preference Band
L1+15%
MSE Exemption/Relaxation
Yes
Startup Exemption/Relaxation
Yes
Bid Splitting Applied
No
Requirements
Warranty Period
2 years
Arbitration Clause
No
Mediation Clause
No
Additional Tender Data
Commercial Details
Tender Category
Goods
Bid To RA
No
Bid To RA Enabled
No
Item Category
Toner Cartridges / Ink Cartridges / Consumables for Printers (Q2) ( PAC Only )
Delivery Details
Max Delivery Days
15
Delivery Locations
1
Delivery Cities
Bengaluru Urban
Delivery Pincodes
560064
Delivery Locations
| Consignee | Address | City | State | Pincode | Quantity | Delivery Days | Additional Requirement |
|---|---|---|---|---|---|---|---|
| Mahalakshmi M | 560064,OFFICE OF THE SR.EDPM, RAIL WHEEL FACTORY, YELAHANKA, BENGALURU | Bengaluru Urban | Karnataka | 560064 | 48 | 15 | - |
Authority Records
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Documents 4
GeM-Bidding-9983090.pdf
Main Document
Other Documents
OTHER
Other Documents
OTHER
GEM General Terms and Conditions Document
GEM_GENERAL_TERMS_AND_CONDITIONS
Categories
2
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Required Documents
GST registration certificate
Permanent Account Number (PAN) card
Experience certificates for similar supplies (toner cartridges or printer consumables)
Financial statements demonstrating financial capability
EMD-related documents (as per buyer terms) and security deposit proof
OEM authorization / dealership certificate
Technical compliance certificates and warranty documentation
Proof of functional Service Centre or establishment plan within 30 days of award
Frequently Asked Questions
Key insights about KARNATAKA tender market
How to bid for Rail Wheel Factory toner cartridges tender in Bangalore 2026
Bidders must show GST, PAN, and experience in supplying printer consumables; provide OEM authorization, warranty certificates, and demonstrate a functional service centre or deployment plan within 30 days of award. Ensure 2-year OEM warranty and toll-free support details are included in the bid.
What documents are required for printer consumables tender in Karnataka
Submit GST certificate, PAN, experience certificates for similar supply, financial statements, OEM authorization, warranty documents, and proof of service centre or deployment plan. Include EMD documents if requested and any technical compliance certificates related to toner cartridges.
What are the warranty requirements for toner cartridges in this Railways tender
The contract requires a 2-year warranty from final acceptance or after installation/testing, with OEM warranty certificates at delivery. The seller must guarantee rectification of any breakdown during the warranty period and provide installation/training support if included.
What is the service center requirement for printer consumables procurement
Bidder must have a functional service centre in the state of each consignee location or establish one within 30 days of contract award. Service centre details near consignee destinations should be uploaded with the bid, along with escalation matrix.
What payment terms are typical for government toner supply contracts
Specific payment terms are not detailed in the data; bidders should align with standard government practices: submit invoices after delivery, await approval, and receive payment within the stipulated government terms, typically within 30-45 days after acceptance pending verification.
How to ensure compliance with OEM warranty for printer consumables
Submit OEM authorization and warranty certificates at delivery; ensure products are OEM-recommended and carry valid manufacturer warranty for the 2-year period; provide service support contact details and escalation path for timely servicing.
What standards or certifications are required for printer consumables supply
Data does not specify ISI/ISO standards; bidders should confirm OEM compliance and provide warranty and service capability details; ensure ability to service across INDIA and delivery to Bangalore-based consignee.
What is the geographic scope for service support in this tender
The bidder must have or establish service capability in the state of each consignee location (Karnataka) and provide a nationwide or state-wise service network with toll-free support and escalation contacts.