GEM

Indian Coast Guard Annual Maintenance Service Tender for Desktops, Laptops & Peripherals in Gujarat 2025

Bid Publish Date

18-Nov-2025, 4:42 pm

Bid End Date

28-Nov-2025, 5:00 pm

Bid Opening Date

28-Nov-2025, 5:30 pm

EMD

₹28,821

Value

₹5,76,423

Location

JAMNAGAR , GUJARAT

Progress

Issue18-Nov-2025, 4:42 pm
AwardPending
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Quantity

78

Bid Type

Two Packet Bid

Categories 15

TECHNICAL SERVICES INTERNET TELECOM EQUIPMENT AUDIO VISUAL INSTRUMENT WATER LEVEL RECORDER VIDEO OUTPUT DEVICE OTHER SERVICE LAPTOP LAN UPS ATM ELECTRONIC COMPUTATIONAL DEVICE PROJECTOR MICROCENTRIFUGES RENT

Tender Overview

The Indian Coast Guard invites bids for an ALL INCLUSIVE ANNUAL MAINTENANCE CONTRACT covering DESKTOPS, LAPTOPS, PERIPHERALS, PRINTERS, UPS, PROJECTORS, LAN systems, LAN switches, and LEASE LINE components across the specified Gujarat districts. Estimated value is ₹576,423 with an EMD of ₹28,821. Key geographic scope includes JAMNAGAR, OKHA, PORBANDAR, RAJKOT districts of Gujarat. Unique bidder obligations include on-site daily IT technician support, antivirus licensing (QUICK HEAL TOTAL SECURITY) for 15 units, and strict service targets to rectify calls within 8 working hours post-registration.

Technical Specifications & Requirements

  • Service scope: Annual maintenance for DESKTOPS, LAPTOPS, ALL IN ONE PCs, PRINTERS, UPS, PROJECTORS, LAN SYSTEMS, LAN SWITCHES, and LEASE LINE connectivity.
  • Antivirus: QUICK HEAL TOTAL SECURITY for 15 NOS.
  • Technician qualification: Diploma in IT/DCA; one IT qualified technician assigned from 09:00 to 17:30 on working days.
  • Response & repair: 08-hour service call resolution; if not repaired or replacement not provided within 48 hours, authority may engage alternative service and recover costs.
  • Parts: All defective parts repaired/replaced with NEW and GENUINE components; annual security audit by a competent agency.
  • Local presence: Bidder must have registered offices in JAMNAGAR, OKHA, PORBANDAR, and RAJKOT districts of Gujarat.
  • Past experience: Proof may include contract copies with invoices, execution certificates, or client notes.
  • Escalation: Provide a service support escalation matrix with telephone numbers.

Terms, Conditions & Eligibility

  • EMD: ₹28,821 to be submitted as specified in the Terms.
  • Delivery/Performance: Service calls must be rectified within 8 working hours; full replacement/repair within 48 hours where applicable.
  • Technician requirement: At least one IT/DCA-qualified technician must be stationed daily from 09:00 to 17:30.
  • Audit & compliance: Annual security audit by a qualified agency; parts must be new and genuine.
  • Local presence: Bidder must have registered offices in the specified Gujarat districts.
  • Past experience: Acceptable evidence includes contract copies with invoices or client execution certificates.
  • Financial standing: No liquidation or bankruptcy; bidder must upload an undertaking.

Key Specifications

  • Annual maintenance scope for DESKTOPS, LAPTOPS, ALL IN ONE PCs, PRINTERS, UPS, PROJECTORS, LAN SYSTEMS, LAN SWITCHES, and LEASE LINE equipment

  • Antivirus license requirement: QUICK HEAL TOTAL SECURITY for 15 NOS

  • Technician requirement: at least one IT/DCA-qualified technician from 09:00 to 17:30 on working days

  • Service targets: rectify within 8 working hours; replacement/repair within 48 hours if unaddressed

  • Parts policy: defective parts repaired/replaced with NEW and GENUINE components

  • Annual security audit performed by a competent/qualified agency

  • Bidder must have registered office in JAMNAGAR, OKHA, PORBANDAR, and RAJKOT districts

Terms & Conditions

  • EMD amount of ₹28,821 must be deposited with bid submission

  • 8-hour response time for service calls; 48-hour repair/part replacement window

  • Diploma in IT/DCA required for on-site technician; 1 tech per unit daily

Important Clauses

Payment Terms

Not explicitly stated in tender; bidders should confirm payment schedule in ATC/contract

Delivery Schedule

Service availability and on-site technician timing from 09:00 to 17:30 on working days

Penalties/Liquidated Damages

Cost recoverable clause for non-repair within 48 hours; cost recovery from service provider as applicable

Bidder Eligibility

  • Registered office in Jamnagar, Okha, Porbandar, or Rajkot districts, Gujarat

  • Diploma in IT/DCA for on-site technician

  • Financial standing not in liquidation or bankruptcy

  • Past experience evidence acceptable (contracts, invoices, execution certificates)

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Required Documents

1

GST registration certificate

2

PAN card

3

Past experience documents (contract copies, invoices, execution certificates, or client notes)

4

Financial statements or proof of financial standing

5

EMD submission proof (DD/online payment receipt)

6

Technical bid documents and compliance statements

7

OEM authorizations or service partner certificates (where applicable)

8

Escalation matrix with service contacts

Frequently Asked Questions

Key insights about GUJARAT tender market

How to bid on IT AMC tender in Gujarat for Indian Coast Guard 2025?

To bid on this Indian Coast Guard maintenance tender in Gujarat, submit EMD of ₹28,821, provide past experience documents, and include technical compliance with 8-hour responsive service and 48-hour repair windows. Ensure a Diploma IT/DCA technician is available daily and provide an escalation matrix.

What documents are required for the Coast Guard AMC bid in Jamnagar?

Required documents include GST registration, PAN, past experience proofs (contracts/invoices or client certificates), financial statements, EMD submission receipt, technical compliance certificates, OEM authorizations, and an escalation matrix for service support.

What are the key technical requirements for this Gujarat IT AMC tender?

Key requirements include annual maintenance for desktops, laptops, projectors, printers, UPS, LAN systems, and lease line equipment; 15 Quick Heal antivirus licenses; on-site technician from 09:00 to 17:30; and 8-hour response time with 48-hour repair/replace window.

What is the EMD amount and its submission method for this bid?

The EMD is ₹28,821. Submit via online payment or bank draft as specified in the ATC; ensure the reference appears on the bid submission and attach the payment receipt in the bid documents.

When is the service delivery window for critical repairs under this AMC?

Critical repairs must be addressed within 48 hours from time of failure, with the option for the buyer to engage an alternate authorized agency if not resolved, and the original costs recoverable from the service provider.

What eligibility criteria pertain to prior experience for the supplier?

Applicants must provide contract copies with invoices or execution certificates; client-verified documents indicating successful delivery of IT maintenance services, or equivalent third-party inspection notes as acceptable proof.

Which districts in Gujarat must the bidder have a registered office in?

Bidder must have a registered office in JAMNAGAR, OKHA, PORBANDAR, or RAJKOT district of Gujarat state to qualify for this Coast Guard IT AMC tender.

WhatBrand or OEM requirements are specified for parts and antivirus in this bid?

Parts must be NEW and GENUINE; antivirus license required is QUICK HEAL TOTAL SECURITY for 15 units, with on-site technician support as part of the contract terms.

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