Bids are Invited For Service Provider for Loyalty Rewards Program for Various Digital Channels: Debit Card, UPI, INB, MB in MUMBAI, MAHARASHTRA

The eligibility requirements include being a registered entity with at least 3 years of relevant experience, a minimum average annual turnover of 1000 Lakh (INR) over the past three financial years, and adherence to specific compliance regulations outlined in the tender documentation.

Bidders must submit various certificates including experience certificates, OEM authorization certificates, and proof of average annual turnover as specified in the Additional Terms and Conditions (ATC). This includes documents supporting any exemption claims for experience or turnover, particularly those related to Micro, Small, and Medium Enterprises (MSE) or startups.

Yes, bidders need to register through the designated procurement portal where they must provide necessary organizational details, financial documentation, and any relevant certifications according to the outlined requirements.

Bidders should upload documents in commonly accepted formats such as PDF or DOCX. It is critical that documents are clear, legible, and appropriately labeled as specified in the tender instructions to avoid discrepancies.

Bids must detail the proposed technical framework for managing the loyalty rewards program, including compliance with the minimum quality standards set by the governing body and integration capabilities with existing financial technologies.

Participants must adhere to the quality standards specified in the document provided by the Department of Financial Services. These standards ensure that services meet regulatory compliance and operational excellence in the loyalty program execution.

Testing criteria will include demonstration of the integrated platform's functionality under real-time user scenarios, ensuring compliance with government regulations and a focus on customer satisfaction metrics.

The Earnest Money Deposit required for this tender is 2,500,000 INR. This deposit ensures that bidders are serious about their proposal and adhere to general tender compliance.

Performance security requirements will be defined in further details within the contract post bid evaluation and typically range from 5-10% of the total estimated value depending on the terms agreed upon.

Payment terms generally include milestone payments upon satisfactory completion of defined phases of the project, adhering to the conditions set forth in the detailed contract once awarded.

Price evaluation will be conducted based on the total value of the bids, wherein the most economically advantageous proposal that meets quality and compliance standards will be selected according to the evaluation criteria mentioned in the tender documents.

Submissions must be made electronically via the designated procurement platform; hard copies are not accepted unless explicitly stated otherwise in the tender documentation.

While specific dates are not included, bidders should refer to the procurement portal for information regarding key milestones such as bid submission openings, conclusion dates, and any proposed timelines for evaluation.

The evaluation process involves a structured assessment based on submitted documents, financial stability, and compliance with the technical requirements, ensuring the selection of the best-suited bidder for the project.

Notification of results will typically be communicated through the procurement platform after the conclusion of the evaluation period, ensuring that all bidders receive timely updates on the findings of their submission evaluations.

MSEs are provided exemptions concerning experience and turnover criteria, allowing them to compete alongside larger entities while fostering inclusivity within the procurement process.

Yes, startups can also benefit from exemptions that facilitate their participation in the bidding process, enabling a more diverse pool of proposals being put forth for consideration.