Indian Council For Cultural Relations Annual Maintenance Service for Desktops & Peripherals in Central Delhi 2026

To bid, prepare documents listed in the Terms and Conditions, including GST, PAN, past experience proofs, and statutory compliance. Ensure your service facility is located in Delhi, provide a dedicated toll-free support line, and include an escalation matrix. Confirm scope flexibility up to 25% and upload all required certificates with the bid.

Required documents include GST registration, PAN card, past project experience proofs (contracts and invoices or execution certificates), statutory payroll documents (PF/ESIC), dedicated service number proof, escalation matrix, and any OEM authorizations or technical certificates demanded by ATC/BT. Ensure uploads align with the Bid Document.

The buyer allows up to 25% increase or decrease in contract quantity or duration at the time of contract issue, with the option to extend scope for lumpsum services upon consent. This enables adjustments based on underlying maintenance needs and staffing.

Bidders must demonstrate service capability for desktops, laptops, and peripherals, maintain a Delhi-based service facility, and comply with wage payments and statutory requirements. Prior experience proofs may include contracts, execution certificates, or client release notes to validate capability.

Bidders must provide a dedicated toll-free support number and a published escalation matrix for service issues. This ensures rapid issue resolution and clear contact paths for the ICCR during AMS deployment and ongoing maintenance.

The tender data provided does not specify an explicit date or EMD amount. Bidders should monitor the official portal for the precise closing date, EMD requirements, and any corrigenda, and ensure all required certificates are uploaded with the bid submission.

The tender mandates salary payments by the service provider with statutory filings, followed by vendor claim reimbursements. Ensure PF/ESIC compliance and bank statements to substantiate payroll disbursements when submitting payment claims.