Animal Husbandry Department Uttar Pradesh Call Centre Services Tender Lucknow - Per Seat Basis On Premises 2026
Bid Publish Date
17-Oct-2026, 3:50 pm
Bid End Date
27-Oct-2026, 4:00 pm
EMD
₹16,00,000
Value
₹5,36,93,640
Location
Progress
Tender Overview
Organization: Animal Husbandry Department, Uttar Pradesh. Procurement: Call Centre Service - Per Seat Basis for standard on‑premises, onsite setup in Lucknow (ZIP 226001). Estimated value: ₹53,693,640.00 with an EMD of ₹1,600,000.00. Scope includes per-seat outsourcing for call handling under government procurement with a 25% scope variation window. Unique conditions include FDR-based EMD submission and deliverables through both online bid and hard copy handover within defined timelines. This tender targets qualified vendors capable of establishing an on-site, standard call centre infrastructure to support department operations.
Technical Specifications & Requirements
- No specific technical specifications are published. Tender emphasizes format compliance, EMD submission via Fixed Deposit Receipt (FDR) pledged to the designated AHD, Lucknow account, and the need to upload FDR details with bid. Successful bidder must provide hard copy of FDR within 15 days of award. 25% quantity/duration variation is permitted during contract issuance and execution, affecting scope/value up to 25%. Vendors should expect ATC/Supplementary terms to govern acceptance and performance under the GeM framework.
Terms, Conditions & Eligibility
- EMD: ₹1,600,000.00 to be deposited as an FDR or equivalent, pledged in the name of Director, DC and Farms, AHD, UP, Lucknow.
- Variation clause: Up to 25% increase/decrease in contract quantity or duration allowed; post-contract issuance, same cap applies with seller consent for lumpsum services.
- PBG/Performance security: FDR acceptable; hard copy due within 15 days of award; upload required.
- Documentation: Ensure submission of all certificates and documents as per ATC and corrigenda; non-compliance results in rejection.
- Delivery terms: On-site/off-site deployment to be aligned with department requirements; detailed delivery schedule to be provided during award.
- This summary reflects buyer-added terms and GeM GTC compatibility for UP government procurement.
Key Specifications
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Call Centre Service - Per Seat Basis
-
On Premises standard call centre setup
-
Onsite deployment at Lucknow, UP (226001)
-
Estimated value: ₹53,693,640.00
-
EMD: ₹1,600,000.00
-
Variation up to 25% on quantity/duration
-
FDR-based EMD and performance security acceptance
-
Hard copy FDR delivery within 15 days of award
Terms & Conditions
-
Contract quantity/duration may vary up to 25% during award and execution
-
EMD must be submitted as FDR in the name of AHD UP Lucknow
-
Performance security accepted as FDR or PBG per GeM GTC
-
Bidder must upload all certificates; non-compliance leads to rejection
-
Delivery is on-site, with required hard copy submissions within specified timelines
Important Clauses
Payment Terms
No explicit payment schedule provided; execution follows GeM terms with security deposit via FDR and eventual release upon completion and acceptance per ATC.
Delivery Schedule
On-premises call centre setup with onsite deployment in Lucknow; detailed schedule to be defined post award.
Penalties/Liquidated Damages
Not detailed in provided data; standard GeM/UP ATC penalties may apply upon non-conformance or delayed delivery.
Bidder Eligibility
-
Proven experience in deploying or operating call centre services
-
Capability to establish on-premises infrastructure and manage per-seat deployments
-
Compliance with EMD, FDR-based security, and GeM/GTC terms
Tender Data
Bid Details
Quantity
60
Bid Type
Two Packet Bid
Bid Validity
180 (Days)
Bid Type
Service
Evaluation
Total value wise evaluation
Tech Clarification Time
2 Days
Preference & Exemptions
EMD Required
Yes
MII Compliance
Yes
MSE Exemption/Relaxation
No
Startup Exemption/Relaxation
No
Bid Splitting Applied
No
Requirements
Min. Avg. Annual Turnover
300
Experience Required
3 Year (s)
Arbitration Clause
No
Mediation Clause
No
Additional Tender Data
Commercial Details
Tender Category
Service
Bid To RA
No
Bid To RA Enabled
No
Item Category
Call Centre Service - Per Seat Basis - Standard call center setup (On Prim); Onsite
Advisory Bank
Bank Of Baroda
ePBG Percentage
5%
ePBG Duration (Months)
30
Delivery Details
Delivery Locations
1
Delivery Cities
Lucknow
Delivery Pincodes
226007
Delivery Locations
| Consignee | Address | City | State | Pincode | Quantity | Delivery Days | Additional Requirement |
|---|---|---|---|---|---|---|---|
| Vivek Singh | 226007,directorate of animal husbandry gokarannath road badshahbag lucknow 226007 | Lucknow | Uttar Pradesh | 226007 | 60 | - | Number of Months : 24 Number of Shift per day : 3 Number of Working days in Month : 30 |
Authority Records
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Documents 12
GeM-Bidding-10051852.pdf
Main Document
Other Documents
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GEM General Terms and Conditions Document
GEM_GENERAL_TERMS_AND_CONDITIONS
GEM General Terms and Conditions Document
GEM_GENERAL_TERMS_AND_CONDITIONS
Categories
2
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Required Documents
GST registration certificate
Permanent Account Number (PAN) card
Experience certificates demonstrating prior call centre deployments
Financial statements for recent fiscal years
EMD submission document (FDR or equivalent)
Technical bid documents and compliance certificates
OEM authorizations (if applicable)
Any certificates requested in ATC or Corrigendum
Frequently Asked Questions
Key insights about UTTAR PRADESH tender market
How to bid on the Lucknow call centre tender in UP 2026?
Bidders must register on GeM, submit the EMD of ₹1.6 million via FDR, provide all certificates per ATC, and upload FDR details with the bid. Ensure per-seat on-premises deployment capability and prepare hard copy FDR delivery within 15 days of award for compliance.
What documents are required for UP Animal Husbandry call centre bid?
Submit GST, PAN, experience certificates, financial statements, EMD document (FDR), technical bid, OEM authorizations if applicable, and certificates called in ATC/Corrigendum. Ensure online bid upload and hard copy delivery within 5 days of bid opening.
What is the EMD amount and acceptable format for this tender?
EMD is ₹1,600,000.00 and can be deposited as an FDR or equivalent, pledged to the Director DC and Farms, AHD, UP, Lucknow. The bank must confirm withdrawability on demand and it must be uploaded with bid alongside a covering letter.
What are the variation rights for contract quantity in this UP tender?
The buyer may vary contract quantity or duration by up to 25% at contract issue and during execution, with the seller's consent for lumpsum service contracts. This governs scope and value adjustments for the on-premise call centre deployment.
What delivery terms apply to the Lucknow call centre setup?
Delivery is on-site at Lucknow, with the requirement to submit a hard copy of the EMD/FDR within 15 days of award. A detailed delivery schedule will be defined after contract award and alignment with department needs.
What certificates are mandatory to avoid bid rejection for this tender?
Ensure submission of all certificates listed in the ATC and any corrigenda, including GST, PAN, experience certificates, and technical compliance documents. Missing certificates lead to bid rejection per Buyer Added Terms.
What is the estimated contract value and EMD significance for bidders?
Estimated value is ₹53,693,640.00; EMD of ₹1,600,000.00 indicates significant financial commitment. Bidders must meet security requirements via FDR and demonstrate capability for large-scale per-seat deployment in an on-premise model.