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GEM

Women Safety Division Wi-Jungle Firewall AMC Tender 2026 — 36 Month Hardware & Software Renewal Including OEM Support

Bid Publish Date

17-Feb-2026, 5:25 pm

Bid End Date

27-Feb-2026, 6:00 pm

EMD

₹75,000

Value

₹15,00,000

Progress

Issue17-Feb-2026, 5:25 pm
AwardPending
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Quantity

1

Bid Type

Two Packet Bid

Key Highlights

  • • AMC includes both Wi-Jungle firewall hardware and software renewal/maintenance
  • • Contract period fixed at 36 months with potential renewal based on performance
  • • EMD amount specified: ₹75,000; FDR accepted with explicit release conditions
  • • OEM authorization required; dedicated support number must be provided
  • • Quantity/duration can be adjusted up to 25% at bid/award time
  • • RMA coordination with OEM is a defined AMC activity

Categories 8

TECHNICAL SERVICES NETWORK GATEWAY OTHER SERVICE TELECOM EQUIPMENT FIREWALL WATER LEVEL RECORDER NETWORKING MICROCENTRIFUGES

Tender Overview

The opportunity targets the procurement of a 36-month Annual Maintenance Contract (AMC) for Wi-Jungle firewall under the Women Safety Division. The estimated contract value is ₹15,00,000 with an EMD of ₹75,000. The scope covers both hardware and software renewal/maintenance, including preventive and corrective services, and coordination with the OEM for RMA processes. The package emphasizes dedicated support and permissible quantity/duration adjustments up to 25% at contract issuance and post-award. The contract is designed to ensure continuous firewall protection, timely fault diagnosis, and component replacement within warranty provisions. Location details are not specified in the tender data, but the AMC is intended to safeguard network security across the relevant department.

Technical Specifications & Requirements

  • Contract period: 36 months from award date; renewal may be considered based on performance and mutual consent.
  • Scope: AMC for Wi-Jungle firewall comprising hardware diagnosis, fault repair, and software renewal/maintenance; includes preventive and corrective maintenance, and OEM/RMA coordination.
  • Hardware support: Diagnosis of hardware faults; replacement of defective components (if covered under OEM warranty); coordination with OEM for RMAs.
  • Support channels: Dedicated/toll-free service support required from bidder or OEM; explicit requirement for ongoing technical assistance.
  • EMD & PBG practices: EMD details and security deposit mechanics are defined in terms; FDR-based EMD allowed with specified release procedures; submission of FDR copy and hard copy delivery timelines.
  • ATC terms: Manufacturer authorization with OEM details to be furnished; BIDDER/OEM must provide authorization forms; performance security provisions apply.
  • Delivery/Installation: Noted preventive/corrective maintenance, but installation timelines are not explicitly stated; emphasis on timely RMA processing.
  • Renewals: Post-36-month period, renewal based on performance and mutual consent.

Terms, Conditions & Eligibility

  • EMD: ₹75,000; EMD may be submitted as online payment or Fixed Deposit Receipt (FDR) endorsed for withdrawal only by the pledgee.
  • Performance security: FDR acceptable in lieu of PBG with proper endorsement; must be delivered within defined timelines.
  • AMC duration: 36 months; renewal contingent on performance.
  • OEM authorization: Required; include OEM/Original Service Provider details with bid submission.
  • Support access: Dedicated toll-free service contact must be provided by bidder/OEM.
  • Quantity/duration flex: Up to 25% adjustment allowed pre- and post-contract issuance.
  • Documentation: Include FDR proof, scanned copies for bid submission, and hard copies within specified days.
  • Penalty/liquidated damages: Not explicitly stated; standard procurement terms apply for non-performance.

Key Specifications

    • Product/Service: AMC for Wi-Jungle firewall hardware and software renewal/maintenance
    • Contract duration: 36 months; renewal based on performance
    • Scope: Hardware fault diagnosis, component replacement under OEM warranty, software renewal
    • Support: Dedicated toll-free contact; OEM coordination for RMAs
    • EMD: ₹75,000; payment via online or FDR with withdrawal conditions
    • FDR submission/processing: Scanned copy with bid; hard copy within prescribed days

Terms & Conditions

  • EMD required: ₹75,000; acceptable as FDR with proper endorsement

  • AMC term: 36 months with potential renewal by mutual consent

  • 25% quantity/duration flexibility at bid/award; post-award up to 25%

Important Clauses

Payment Terms

EMD via online/FDR options; release conditioned upon end-date and bid validity; performance security as per contract.

Delivery Schedule

Maintenance services to be delivered with timely diagnostic and RMA coordination; no explicit installation window stated.

Penalties/Liquidated Damages

Not explicitly detailed; standard procurement penalties apply for non-performance or delayed service.

Bidder Eligibility

  • Authorisation from OEM for Wi-Jungle firewall products

  • Experience in providing firewall AMC or similar security equipment maintenance

  • Financial capacity to support a 36-month contract and EMD compliance

Documents 4

GeM-Bidding-8938047.pdf

Main Document

Other Documents

OTHER

Other Documents

OTHER

GEM General Terms and Conditions Document

GEM_GENERAL_TERMS_AND_CONDITIONS

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Required Documents

1

GST registration certificate

2

Permanent Account Number (PAN) card

3

OEM authorization/Manufacturer authorization certificate

4

Experience certificates for similar firewall AMC projects

5

Financial statements demonstrating liquidity for 36-month contract

6

EMD submission document (online payment receipt or FDR copy with endorsement)

7

Technical bid documents and service/support details

8

Proof of dedicated support contact (toll-free number)

Frequently Asked Questions

How to bid for Wi-Jungle firewall AMC in 2026 tender in not specified location

Bidders must meet eligibility criteria for firewall AMC tender, including OEM authorization, EMD ₹75,000 (via online or FDR with pledge), and 36-month AMC scope. Submit scanned FDR proof, GST, PAN, financials, and experience certificates; provide dedicated support contact details and RMA coordination plan.

What documents are required for the Wi-Jungle AMC submission in 2026

Required documents include GST certificate, PAN, OEM authorization, firewall AMC experience certificates, financial statements, EMD submission evidence (online receipt or FDR copy), technical bid materials, and proof of dedicated support contact numbers for service.

What are the key technical requirements for Wi-Jungle firewall AMC

Key requirements include 36-month AMC for hardware and software renewal, preventive and corrective maintenance, hardware fault diagnosis, replacement under OEM warranty, and OEM coordination for RMAs; dedicated toll-free support must be provided.

When is the contract period and possible renewal for this AMC

The AMC term is 36 months from award, with renewal possible based on performance and mutual consent; ongoing evaluation will determine continuation beyond the initial term.

What are the EMD and payment terms for this firewall AMC

EMD is ₹75,000; can be submitted as FDR or online payment. Release follows endorsement on the back of the FDR; payment terms for ongoing AMC follow standard procurement cycles post-award.

Who must provide OEM authorization for bid submission

Bid submissions must include OEM authorization or Manufacturer authorization detailing the vendor’s premises, contact details, and designation to ensure legitimacy for Wi-Jungle firewall services.

What is the scope of post-award support and RMAs

Post-award scope includes hardware diagnosis, component replacement under OEM warranty, and coordination with Wi-Jungle/OEM for RMAs; dedicated support contact must be available to handle service requests.

What is the role of quantity adjustment in this tender

The tender permits up to 25% adjustment in contract quantity or duration at the time of issue and after award; bidders must accept revised quantities or durations as per the clause.