GEM

AIIMS Central Monitoring Station Tender New Delhi AIIMS/Health & Family Welfare 2 Years Warranty 5% AMC 2025

Bid Publish Date

28-Nov-2025, 12:09 pm

Bid End Date

08-Dec-2025, 5:00 pm

Progress

Issue28-Nov-2025, 12:09 pm
AwardPending
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Quantity

1

Bid Type

Two Packet Bid

Categories 4

ICU EQUIPMENTS BURGLAR ALARM INTRUDER ALARM ACUTE CARE MONITORING UNITS AND RELATED PRODUCTS

Tender Overview

Organization: All India Institute Of Medical Sciences (aiims)**, Department of Health and Family Welfare. Procurement category: Central Monitoring Station. Scope: Supply, Installation, Testing, Commissioning of goods and training of operators, plus statutory clearances if any. Warranty: 2 years from final acceptance/installation. After-warranty AMC for 5 years at a rate not more than 5% of contract price per annum, with annual payments after services. Experience requirement: Experience certificate for supplying to Govt/PSU/renowned private bodies along with PO. EMD: Exemption possible if MSME/NSIC with certificate. Support: Dedicated toll-free service number and escalation matrix required. Conditions: Assignment/sub-contract restrictions; performance security; AMC performance security post-warranty. Location: Delhi/AIIMS jurisdiction (Department of Health and Family Welfare).

Key Specifications

  • Supply, installation, testing, commissioning for Central Monitoring Station equipment

  • IS/ISO certifications not specified; focus on warranty and AMC thresholds

  • 2-year OEM warranty with 5-year post-warranty AMC capped at 5% of contract value per year

  • Dedicated service hotline and escalation matrix required

  • ACK/PO documents to accompany bid from Govt/PSU or reputed private sector

Bidder Eligibility

  • Experience certificate for supply to Govt/PSU/renowned private organisations

  • MSME/NSIC exemption if applicable with valid certificate

  • No liquidation or bankruptcy proceedings; undertake accordingly

  • Must provide OEM authorization and service support evidence

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Required Documents

1

GST registration certificate

2

PAN card

3

Experience certificates (Govt/PSU/private sector – relevant supply experience)

4

Financial statements / Undertaking of financial stability

5

EMD submission proof or MSME/NSIC exemption certificate

6

Technical bid documents and OEM authorizations

7

Warranty/CMC related undertakings and escalation matrix

8

Service support contact details (toll-free number) and response times

Frequently Asked Questions

How to bid for the AIIMS central monitoring station tender in Delhi 2025

Bidders must submit GST, PAN, experience certificates, financial statements, and EMD or MSME/NSIC exemption certificates. Include OEM authorizations and technical compliance for the supplied monitoring equipment. Ensure 2-year OEM warranty and 5-year AMC at 5% per year post-warranty, with service escalation details.

What documents are required for AIIMS monitoring station tender submission in Delhi

Required documents include GST certificate, PAN card, govt/PSU project experience certificates, financial statements, EMD proof or MSME/NSIC exemption, OEM authorization, and technical bid documents. Upload dedicated service support contact details and escalation matrix, plus warranty and AMC undertakings.

What are the warranty and AMC terms for AIIMS central monitoring equipment

Warranty is 2 years from final acceptance; post-warranty AMC is for 5 years at a rate not exceeding 5% of contract price per annum; payments for AMC are annual after service delivery; performance security adjusted accordingly if AMC is invoked.

What is the experience requirement for bidders on this AIIMS tender

Bidders must provide an Experience certificate for supplying to Govt/PSU or renowned private organizations, along with purchase orders. This demonstrates capability for installation, testing, and commissioning of central monitoring equipment within similar scopes.

What is the EMD exemption condition for this AIIMS bid

If a bidder is registered under MSME or NSIC, an EMD exemption certificate must be enclosed; otherwise, an EMD amount must be provided as per tender terms to participate and avoid rejection.

What are the service support requirements for AIIMS monitoring station bid

Bid must include a Dedicated toll-free service number and a formal Escalation Matrix for service support; ensure prompt response times and documented escalation paths for critical failures and preventive maintenance.

What are the delivery and installation expectations for AIIMS central station

Scope includes Supply, Installation, Testing, Commissioning, and operator training; ensure compliance with statutory clearances if required; integration with existing systems, if any, should be documented in the technical bid.

How is the performance security handled for this AIIMS tender

Successful bidder must provide performance security; post-acceptance, the security is returned after verification of AMC 5% security for the CMC period, plus a 2-month tail for any claims.