Indian Army Mac-OS Laptop Tender West Delhi 110008 - 1-Year Warranty & Service Centre Compliance 2026
Progress
Key Highlights
- • Functional in-country Service Centre requirement with 30-day establishment window
- • 25% quantity variation allowed at contracted rates during and after award
- • 1-year warranty from final acceptance or post-installation, with on-site support
- • OEM/Authorized Seller must have India-based registered office for imported laptops
- • Proof of service capabilities and centre locations to be uploaded with bid
Tender Overview
The Indian Army invites bids for Mac-OS laptops to be supplied to the Department of Military Affairs in West Delhi, Delhi 110008. While exact quantity and value are not disclosed, the scope covers secure procurement of Apple-based notebooks, with a mandatory 1‑year warranty from final acceptance and installation. The contract includes an option to increase/decrease quantity by up to 25% at contracted rates, with delivery timelines tied to the last date of the original order and adjusted periods. OEM warranty certificates must be provided at delivery, and service network requirements emphasize India's installation, commissioning, training, and maintenance capabilities. A functional Service Centre in the state of each consignee is required, with establishment within 30 days of award if not already present, and proof of centre functionality due at bid submission. Imported products must have an Indian-registered OEM/seller for after-sales support.
Technical Specifications & Requirements
- Product: Mac-OS laptops (category: personal computing devices) for military use
- Warranty: 1 year from final acceptance or after commissioning, with on-site service support
- Service Centres: Must have or establish a Functional Service Centre in the consignee state; proof required
- OEM/Importer: For imported units, registered Indian office of the OEM/seller mandatory
- Delivery/Option Clause: Up to 25% quantity variation during contract at original rates; delivery period starts from last date of original delivery order with possible extension calculations
- Documentation: OEM warranties and service capability details to be uploaded with bid
Terms, Conditions & Eligibility
- Delivery concept: Delivery period linked to original delivery order; additional time calculated as (increased quantity ÷ original quantity) × original delivery period, min 30 days
- Warranty verification: 1-year warranty and breakdown rectification during guarantee period; installation/commissioning/training may be included
- Service/Availability: Service centres required in state of consignee; 30-day establishment window if absent
- OEM/Importer clause: Registered Indian office needed for after-sales service for imported laptops
- Bid submission: Warranty certificates and service centre details must be uploaded; bidder must adhere to service and support requirements
Key Specifications
-
Product/service: Mac-OS laptops
-
Quantity: Not disclosed in data
-
Estimated value: Not disclosed in data
-
EMD: Not disclosed in data
-
Experience: Prior supply of similar laptops recommended
-
Quality/standards: 1-year OEM warranty; India-based service support
-
Warranty/maintenance: On-site service capability required
-
Delivery: Option to increase quantity by up to 25% at contracted rates
Terms & Conditions
-
Option clause allows +/- 25% quantity variability at contract rates
-
1-year warranty from acceptance with in-country after-sales support
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Functional Service Centre must exist in consignee state or be established within 30 days
Important Clauses
Payment Terms
Not specified in data; bidders should expect standard government procurement terms including milestone-based payments subject to delivery/acceptance and submission of warranty certificates
Delivery Schedule
Delivery period to commence from the last date of original delivery order; extended period rules apply when option clause is exercised
Penalties/Liquidated Damages
Not explicitly stated; ensure compliance with delivery and warranty obligations to avoid penalties
Bidder Eligibility
-
Must demonstrate capability to supply Mac-OS laptops with Apple hardware compatibility
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Evidence of service centres in India or commitment to establish within 30 days
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OEM authorization for Apple Mac-OS laptops and, for imported products, Indian registered office
Tender Data
Bid Details
Quantity
1
Bid Type
Two Packet Bid
Bid Validity
30 (Days)
Bid Type
Service
Evaluation
Total value wise evaluation
Inspection Required
No
RA Qualification Rule
50% Lowest Priced Technically Qualified Bidders
Tech Clarification Time
2 Days
Preference & Exemptions
EMD Required
No
MII Purchase Preference
No
MSE Purchase Preference
Yes
MSE Preference Band
L1+15%
MSE Exemption/Relaxation
Yes
Startup Exemption/Relaxation
Yes
Bid Splitting Applied
No
Requirements
Warranty Period
1 years
Arbitration Clause
No
Mediation Clause
No
Additional Tender Data
Commercial Details
Tender Category
Goods
Bid To RA
No
Bid To RA Enabled
Yes
Item Category
Mac-OS laptop as per specifications
Delivery Details
Max Delivery Days
15
Delivery Locations
1
Delivery Cities
SOUTH WEST DELHI
Delivery Locations
| Consignee | Address | City | State | Pincode | Quantity | Delivery Days | Additional Requirement |
|---|---|---|---|---|---|---|---|
| - | SOUTH WEST DELHI | SOUTH WEST DELHI | - | - | 1 | 15 | - |
Authority Records
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Documents 3
GeM-Bidding-9750201.pdf
Main Document
Other Documents
OTHER
GEM General Terms and Conditions Document
GEM_GENERAL_TERMS_AND_CONDITIONS
Categories
1
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Required Documents
GST Registration Certificate
Permanent Account Number (PAN) Card
Experience certificates for similar Mac-OS laptop supply
Financial statements (last 3 years) or turnover documentation
EMD/Security deposit documents (as applicable by buyer)
OEM authorization/authorization letter for Apple Mac-OS laptops
Technical compliance certificates and warranty certificates
Proof of Functional Service Centre in consignee state or plan to establish within 30 days
Frequently Asked Questions
Key insights about DELHI tender market
How to bid for Mac-OS laptops tender in West Delhi 2026?
Bidders must meet eligibility criteria, provide OEM authorization for Apple laptops, and demonstrate a functional service centre in India. Include warranty certificates, service capability details, and ensure bid submission with GST, PAN, and financials. The process requires compliance with the 1-year warranty and 25% quantity option clause.
What documents are required for the Indian Army laptop procurement?
Submit GST certificate, PAN, 3-year financial statements, experience certificates for similar laptop supply, OEM authorization, warranty certificates, service centre evidence or establishment plan within 30 days, and technical compliance details. EMD documents may be required per buyer terms.
What are the delivery terms for Mac-OS laptops in this tender?
Delivery starts from the last date of the original delivery order; if the option clause is exercised, extended time is calculated as (increased quantity ÷ original quantity) × original delivery period, with a minimum of 30 days.
How is the 25% quantity variation managed in this tender?
The purchaser may increase or decrease the ordered quantity up to 25% at contracted rates during contract placement and within the currency period, affecting delivery timelines accordingly.
What warranty is required for Mac-OS laptops in this bid?
A 1-year warranty from final acceptance or after installation/commissioning, with OEM warranty certificates required at delivery and a service network for after-sales support in India.
Are imported Apple laptops allowed and what is required?
Imported units require an OEM or Authorized Seller with a registered Indian office to provide after-sales support; bid must include the Indian office certification and service capabilities.
What are the service centre requirements for this laptop tender?
Bidder must have a functional service centre in the consignee state or establish one within 30 days of award; proof of centre functionality must be uploaded with the bid and maintained for the contract duration.
What is the security deposit or EMD requirement for the bid?
EMD/SECURITY details are not explicitly disclosed in the data; bidders should expect standard government tender practice, and must verify the exact amount and mode of payment from the official tender documentation or buyer terms.