The Cotton Corporation Of India Limited Annual Maintenance Service for Desktops, Laptops & Peripherals Tender 2025

Tender Overview

The Cotton Corporation Of India Limited invites bids for Annual Maintenance Service of wide-ranging IT assets, including Desktops, Laptops, and Peripherals across multiple brands (HP, Acer, Lenovo, Epson, Microtek). Scope covers desktop PCs, laptops, multifunction printers, inkjet/color printers, and UPS (Online 6 KVA). Although exact quantities and estimated value aren’t disclosed, the procurement emphasizes comprehensive AMS across the organization’s IT fleet, ensuring ongoing maintenance, spares, and service support. The tender highlights brand diversity, with potential emphasis on in-warranty and post-warranty coverage, and a cross-brand maintenance approach. A notable differentiator is the ATC-driven escalation and post-award service commitments. This tender presents a multi-brand AMS opportunity for service providers with strong OEM-agnostic support capabilities in desktop, laptop, printer, and UPS ecosystems.

Technical Specifications & Requirements

• Categories/Items: Annual Maintenance Service for Desktop PCs, Laptops, Printers (Monochrome, Inkjet, Colour, Mid Range), Multifunction Printers, and UPS Online 6 KVA; brands include HP, Acer, Lenovo, Epson, Microtek.
• Service Scope: Proactive diagnostic, preventive maintenance, corrective repairs, part replacement, vendor escalation, and SLA-driven response times.
• Standards/Compliance: Not explicitly specified in the data; bidders should align with OEM service standards and common IT AMS practices.
• Delivery/Support: Escalation matrix required for service support; bidders must provide contact numbers and structured support workflow.
• ATC/ATC-Linked Terms: ATC document uploaded; comply with buyer-specified terms and corrigenda if any.
• Financing/Value: No estimated value or EMD details published in the available data.
• BoQ: No BOQ items available; scope appears as a framework service contract rather than itemized delivery.

Terms, Conditions & Eligibility

• EMD / Financial Standing: Not explicitly disclosed; bidders must ensure financial stability and avoid liquidation or bankruptcy per ATC.
• Quantity/Duration Variability: Up to 25% increase/decrease in contract quantity or duration at contract issue and post-issue, as per the option clause.
• Documents: Bidders must upload required certificates and documents as per Bid Document, ATC, and Corrigenda; non-submission can lead to rejection.
• Escalation Matrix: Provide a formal escalation matrix with telephone numbers for service support.
• Liabilities: Compliance with general tender integrity requirements; no explicit penalty or warranty terms published in the data.