Software Support Services 2.0 - Tenable SC; Application Software; Maintenance Services, Proactive M
Stock Holding Corporation Of India Limited
THANE, MAHARASHTRA
Posted:
10 March 2025
Closed:
26 March 2025
GEM
Tender Overview
The procurement is issued by the Indian Institute Of Management in South 24 Parganas, West Bengal for Software Support Services 2.0 covering Adobe and Document Management Software with related implementation services and service delivery management. The project scope includes ongoing software enhancements, real-time support, and regular upgrades to the organization’s IT ecosystem. The tender carries an EMD of ₹36,000 and targets suppliers capable of delivering end-to-end support, maintenance, and upgrades within the procurement timeframes. The absence of a BOQ implies a flexible service scope focusing on technical support, license management, and continuous improvement. This opportunity requires bidders to demonstrate capability in handling enterprise software support for a premier educational institution, ensuring compliance with local procurement norms. A unique feature is the emphasis on real-time technical enablement and ongoing upgrade cycles, rather than a one-off supply. Interested vendors should prepare to align with the institution’s software environment and deliver a scalable support framework.
Technical Specifications & Requirements
- Product/Service: Software support services including Adobe suite and Document Management solutions with implementation and service delivery management.
- Scope: Implementation services, regular upgrades, real-time support, and ongoing technical improvements.
- Location/Jurisdiction: West Bengal state, South 24 Parganas district; local compliance and procurement norms.
- EMD: ₹36,000 as bid security; ensure payment validity per tender terms.
- Standards/Performance: No explicit technical specifications provided in the data; bidders should propose standard enterprise support practices and SLA alignment.
- Experience Expectation: Demonstrate capability in software support for Adobe and document management ecosystems within higher education contexts.
- Delivery Model: Flexible service delivery with updates and upgrades; continuous improvement cycles implied.
Terms, Conditions & Eligibility
- EMD: ₹36,000; submit as specified by buyer terms.
- Experience: Documented capability in enterprise software support for Adobe and document management; higher education sector experience preferred.
- Delivery Schedule: Not explicitly stated; bidders should propose a phased rollout with SLAs and milestone-based delivery.
- Payment Terms: Not specified; align with standard government procurement payment cycles and milestone-based payments.
- Documents: GST registration, PAN, relevant experience certificates, financial stability documents, technical bid materials, OEM authorizations if applicable.
- Warranty/Support: Ongoing support and upgrades implied; confirm warranty or AMC terms in final submission.
- Compliance: Adherence to local procurement norms for West Bengal and national guidelines; ATC documentation provided by the buyer.
