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Medical Store Organization Walk-in Freezer & Cooler AMC/CMC Tender Gujarat 2026 - Daily Comprehensive Maintenance Contract Pre-owned Equipment

Bid Publish Date

09-Jan-2026, 11:03 am

Bid End Date

19-Jan-2026, 11:00 am

Value

₹8,50,000

Progress

Issue09-Jan-2026, 11:03 am
AwardPending
Explore all 4 tabs to view complete tender details

Quantity

9

Bid Type

Two Packet Bid

Tender Overview

The procuring entity is the Medical Store Organization under the Directorate General Of Health Services seeking a Comprehensive Maintenance Contract (CMC) for pre-owned walk-in refrigeration equipment, including a Walk in Freezer 20 cubic meter (Euromon), a Walk in Cooler 40 cubic meter (Euromon), and a Walk in Cooler 200 cubic meter (Ice Make). The estimated value is ₹850,000. A local service presence is required with an office in the state of consignee, plus a dedicated toll-free support line. The contract allows a ±25% variation in quantity or duration at award and during execution. Experience with government or PSU projects and supply/purchase orders is required. This opportunity targets suppliers capable of ongoing maintenance, parts availability, and rapid escalation handling for pre-owned refrigeration assets.

Technical Specifications & Requirements

  • Items: Pre-owned walk-in refrigeration units (20m3 freezer, 40m3 cooler, 200m3 cooler) with CMC for daily service
  • Manufacturer/Brand context: Euromon (freezer/cooler), Ice Make cooler
  • Service scope: Comprehensive Maintenance Contract (CMC) including routine maintenance, part replacement, and emergency service
  • Evidence needs: Experience certificate for supply to Govt/PSU/private organisations; proof of prior similar contracts
  • Service commitments: Dedicated toll-free number, escalation matrix, and in-state service office
  • Variants: Optional 25% variation in quantity or duration at contract issuance or during execution
  • EMD/financial: Not explicitly stated; follow MSME/NSIC exemption rules if applicable
  • Delivery/response: Response should reflect local presence and service readiness for government procurement

Terms, Conditions & Eligibility

  • EMD: Not specified; may follow MSME/NSIC exemption if applicable
  • Experience: Must show experience certificate for supplying to Govt/PSU/renowned private organisations
  • Location: Service provider must have an office in the consignee state with documentary evidence
  • Support: Dedicated toll-free service number and an escalation matrix
  • Flexibility: 25% quantity/duration variation permitted at award and during execution
  • Documentation: Include supply/purchase orders and relevant certifications; MSME/NSIC exemption documentation if applicable

Key Specifications

  • Pre-owned Walk-in Freezer 20 m3 (Euromon) - CMC

  • Pre-owned Walk-in Cooler 40 m3 (Euromon) - CMC

  • Pre-owned Walk-in Cooler 200 m3 (Ice Make) - CMC

  • Daily maintenance requirement under Comprehensive Maintenance Contract

  • Service desk: dedicated toll-free number; escalation matrix

  • Location requirement: service office in consignee state

Terms & Conditions

  • EMD not explicitly stated; verify exemption eligibility under MSME/NSIC

  • Quantity/duration variation up to 25% pre- and post-award

  • Experience certificates required for govt/PSU/private organisations

Important Clauses

Payment Terms

Not explicitly stated; follow standard Govt procurement practice with milestone payments upon service deliverables

Delivery Schedule

Daily service requirement under CMC; ensure proximity to consignee state for response time

Penalties/Liquidated Damages

Not specified; confirm LD terms during final tender negotiations

Bidder Eligibility

  • Experience certificate for Govt/PSU/private organisations

  • Proof of local service office in consignee state

  • Dedicated toll-free service number and escalation matrix

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Required Documents

1

GST registration certificate

2

Permanent Account Number (PAN) card

3

Experience certificates for supplying to Govt/PSU or recognised private organisations

4

Previous Supply/Purchase Orders

5

EMD submission (if not MSME/NSIC exempt) or exemption certificate

6

OEM authorization or service capability documentation

7

Proof of local service office in the state of consignee

8

Dedicated toll-free service contact details and escalation matrix

Frequently Asked Questions

How to bid for the walk-in refrigeration AMC tender in Gujarat 2026

Bidders must provide GST, PAN, and experience certificates for Govt/PSU projects, plus prior supply orders. Submit OEM authorizations, proof of a local service office, and a dedicated toll-free support line. Ensure eligibility for MSME/NSIC exemption if applicable and adhere to the 25% variation clause.

What documents are required for Govt refrigeration service contracts in Gujarat

Required documents include GST certificate, PAN, experience certificates for Govt/PSU/private orders, purchase orders, MSME/NSIC exemption proof if applicable, OEM authorization, and evidence of a local service office with toll-free support details.

What are the technical specs for pre-owned walk-in units in this tender

Units include a 20 m3 freezer, 40 m3 cooler, and 200 m3 cooler from Euromon/Ice Make brands. The scope is daily CMC maintenance; response capabilities and spare parts availability are essential, with service desk and escalation matrix provided.

When is the bid submission deadline for the Gujarat refrigeration tender

The tender requires prompt submission with evidence of local service presence and complete bid documents. Specific deadline dates are not provided here; verify the tender portal for final submission cut-off and ensure readiness of all required documents and OEM certifications.

What are the EMD requirements for MSME/NSIC exempt bidders

If eligible for MSME or NSIC exemption, provide the exemption certificate. Otherwise, an EMD amount must be submitted as per the tender terms. Always attach OEM authorizations and prior Govt/PSU supply orders to strengthen eligibility.

What is the scope of the service desk and escalation process

Bidders must provide a dedicated toll-free service line and a documented escalation matrix with contact numbers. This ensures rapid fault reporting, step-by-step issue resolution, and clear escalation paths for critical failures within the service period.

What is the impact of the 25% contract quantity/duration variation

The buyer can adjust contract quantity or duration by ±25% at award and during execution. Bidders must accept revised quantities/durations and plan inventory, staffing, and service capacity to meet variable demand without compromising response times.

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