Tender Notice for Call Centre Service - Per Seat Basis - Cloud based call center solution; Onsite with setup in NORTH DELHI, DELHI

The eligibility requirements include being a registered entity with proven capability to handle call center services. Bidders must demonstrate prior experience in delivering similar services, comply with regulatory requirements, and provide references that attest to their financial stability. Documentation to support these claims must be included in the proposal.

Bidders are required to submit valid business registration certificates, tax compliance certificates, and any certifications pertinent to call center operations, such as ISO standards in quality management. These documents validate the bidder’s legitimacy and capability to offer the required services effectively.

Proposals must be submitted electronically through the designated government portal. All documents should be formatted correctly, including PDF or other accepted formats specified in the tender documents. It is critical to follow the outlined submission procedures to ensure bids are considered.

Payment terms will typically be structured around service delivery benchmarks. Details regarding payment intervals, invoicing procedures, and any applicable penalties for non-compliance should be outlined in the service agreement post-award. Bidders should propose terms that align with standard practices in the industry.

Yes, the quality standards required for this tender include adherence to established customer service protocols, response time metrics, and compliance with data privacy regulations. Submissions should outline quality assurance mechanisms and testing criteria utilized to maintain high service standards throughout the contract duration.

MSEs participating in this tender are afforded special provisions, such as a streamlined evaluation process, financial leeway on bids, and support that encourages local engagement. These incentives are in place to foster inclusion and enhance the ability of smaller enterprises to compete effectively for government contracts.