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Bharat Petroleum Corporation Ltd Consumer Satisfaction Survey Tender Sambalpur Odisha 2026 PNGRB Qualitative

Bid Publish Date

12-Jun-2026, 7:41 pm

Bid End Date

22-Jun-2026, 8:00 pm

Location

JAJAPUR , ODISHA
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Progress

Issue12-Jun-2026, 7:41 pm
AwardPending
Explore all 4 tabs to view complete tender details

Quantity

1

Bid Type

Two Packet Bid

Key Highlights

  • • BPCL procurement of consumer satisfaction survey services in Odisha (Sambalpur, Bargarh, Deogarh)
  • • 60-day completion window from LOI/communication by BPCL
  • • Payment through BPCL PR-PO route; all charges must be included in bid
  • • BG details to be submitted later; official Sambalpur BPCL Territory Office address provided
  • • Scope aligned to PNGRB Consumer Satisfaction Survey definitions
  • • No BOQ items; ATC document uploaded for terms and conditions

Categories 11

SERVICES SPECIALTY GAS MARKET RESEARCH MARKET STUDY PURE ELEMENTAL GASES NATURAL GAS PUBLIC ADMINISTRATION SERVICES PID CONTROLLER CNG CASCADES ADVERTISING CONSULTANCY CONSULTING

Tender Overview

Organization: Bharat Petroleum Corporation Ltd. Service category: Consumer Satisfaction Survey / Qualitative Feedback Survey for City Gas Distribution (per PNGRB definition). Locations: Sambalpur, Bargarh, and Deogarh districts, Odisha. Scope: Market research-style consumer satisfaction assessment with procurement aligned to BPCL's field operations. Delivery window: within 60 days of LOI/communication by BPCL via mail. Payment route: through BPCL PR-PO mechanism. Engagement note: Bid must quote total charges in a single bid with no extra charges payable by BPCL; BG details to be provided later. Context: Activity supports consumer feedback and service quality monitoring within BPCL’s territory presence in Odisha.

Technical Specifications & Requirements

  • Scope of work alignment: as defined by PNGRB Consumer Satisfaction Survey guidelines.
  • Geographic coverage: field activities in Sambalpur, Bargarh, and Deogarh districts.
  • Delivery timeline: 60 days from LOI/PO issuance.
  • Payment terms: BPCL PR-PO route; no separate charges beyond quoted bid.
  • Bid structure: all-inclusive quote; no mid-project additional charges later.
  • BG requirement: Bank Guarantee details to be submitted subsequently.
  • Official communication address: BPCL Territory Office, 2nd Floor, Bhagwati Complex, Ainthapali, Sambalpur-768004.
  • Standards/Compliance: Not specified; bidder to align with PNGRB consumer satisfaction survey framework and BPCL internal procurement standards.

Terms, Conditions & Eligibility

  • Scope confirmation: Services to be rendered in Sambalpur, Bargarh and Deogarh districts.
  • Delivery deadline: 60 days from LOI/communication by BPCL through mail/PO.
  • Payment method: BPCL PR-PO route.
  • Bid pricing: Bid must include all charges; no additional costs borne by BPCL.
  • BG submission: BG details to be provided later.
  • Official address for communication: listed BPCL Territory Office, Sambalpur.
  • ATC reference: Buyer uploaded ATC document for detailed terms.
  • Eligibility: No explicit experience/turnover criteria published in the data; bidders should adhere to BPCL procurement norms and PNGRB framework.

Key Specifications

  • Organization: Bharat Petroleum Corporation Ltd

  • Service: Consumer Satisfaction Survey / Qualitative Feedback

  • Locations: Sambalpur, Bargarh, Deogarh districts, Odisha

  • Delivery: within 60 days from LOI/PO issuance

  • Payment: BPCL PR-PO route

  • Pricing: all-inclusive bid; no extra charges

  • BG: details to be provided later

  • Documentation: ATC-uploaded terms to be followed

Terms & Conditions

  • Delivery within 60 days from LOI/PO issuance

  • All-inclusive bid pricing; no additional BPCL charges

  • BG details to be submitted later; official Sambalpur BPCL address

Important Clauses

Payment Terms

Payment will be processed through BPCL PR-PO route; bidder must quote total charges as a single all-inclusive bid; no extra charges payable by BPCL.

Delivery Schedule

Activity must be completed within 60 days from LOI/communication issued by BPCL via mail or purchase order.

Penalties/Liquidated Damages

Not specified in available data; ATC document may contain penalties for delays or non-compliance.

Bidder Eligibility

  • Experience in conducting consumer satisfaction or market research surveys in similar regulatory contexts

  • Financial stability evidenced by last 2-3 years of statements

  • Capability to operate in Sambalpur, Bargarh, and Deogarh districts and coordinate with BPCL Territory Office

Additional Tender Data

Commercial Details

Tender Category

Service

Bid To RA

No

Bid To RA Enabled

No

Item Category

Survey or Market Research Services/ Program evaluation or assessment survey services/Feedback Survey - City Gas Distribution; Qualitative

Authority Records

MINISTRY OF PETROLEUM AND NATURAL GASBHARAT PETROLEUM CORPORATION LTD

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Documents 6

GeM-Bidding-9463094.pdf

Main Document

Scope Of Work Document

SCOPE_OF_WORK

Other Documents

OTHER

Payment Terms & Condition

PAYMENT

Buyer uploaded ATC document

ATC

GEM General Terms and Conditions Document

GEM_GENERAL_TERMS_AND_CONDITIONS

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Required Documents

1

GST registration certificate

2

Permanent Account Number (PAN) card

3

Experience certificates for similar consumer survey projects

4

Financial statements for the last 2-3 years

5

EMD/Security deposit (as applicable per BPCL terms in ATC)

6

Technical bid documents demonstrating methodology for consumer satisfaction surveys

7

OEM authorizations or credentials if third-party data collection is involved

8

Any requested BG/Bank Guarantee documents as per ATC guidance

Frequently Asked Questions

Key insights about ODISHA tender market

How to bid for BPCL consumer satisfaction survey in Odisha 2026?

Bidders should submit an all-inclusive quote covering field data collection, analysis, and reporting for Sambalpur, Bargarh, and Deogarh. Include GST, PAN, experience certificates, and financial statements. Use the BPCL PR-PO payment path and prepare for a 60-day delivery after LOI; BG will be requested later per ATC.

What documents are required for BPCL survey tender in Odisha?

Required documents include GST certificate, PAN, last 2-3 years financial statements, experience certificates for similar surveys, technical bid detailing methodology, and any OEM authorizations if data collection is outsourced. EMD/Security deposit as per ATC guidance, with BG to be submitted later.

What are the delivery timelines for BPCL survey services in Odisha?

Delivery must be completed within 60 days from LOI/communication by BPCL via mail or purchase order. Ensure scheduling aligns with field visits in Sambalpur, Bargarh, and Deogarh districts; coordinate with BPCL Territory Office in Sambalpur.

What payment terms apply to BPCL consumer survey procurement?

Payments will be through the BPCL PR-PO route. Bidders must quote all-inclusive charges in the bid; no additional charges will be borne by BPCL beyond the quoted amount.

What standards or guidelines govern BPCL PNGRB surveys in Odisha?

Survey scope follows PNGRB Consumer Satisfaction Survey definitions. While explicit standards are not listed, bidders should align with PNGRB frameworks and BPCL internal procurement policies and ensure data quality and ethics compliance.

Where is the BPCL official communication address for Odisha surveys?

Official address: BPCL Territory Office, 2nd Floor, Bhagwati Complex, Ainthapali, Sambalpur-768004. Coordinate LOI or PO communications through this office for field activities in Sambalpur, Bargarh, and Deogarh.

Is BG submission required upfront for BPCL survey tenders in Odisha?

BG details are not required at bid submission; they will be submitted later as per ATC terms. Bidders should prepare for potential BG issuance after bid evaluation and LOI, in line with BPCL requirements.

What constitutes an all-inclusive bid for the BPCL survey contract?

An all-inclusive bid must cover data collection, analysis, reporting, and any consumables or travel costs within a single quoted amount. Do not include post-award charges; ensure clarity on scope and deliverables in the technical bid.

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