Bulk SMS Service (Version-2) - One to One SMS; Domestic SMS; Normal / High / Very High; All Telecom
Bharat Heavy Electricals Limited (bhel)
TIRUCHIRAPPALLI, TAMIL NADU
Posted:
2 December 2025
Closed:
8 December 2025
GEM
GEM
GEM Bulk SMS Service Tender Domestic OTP SMS 15 Sec Delivery 2026
Progress
Issue09-Feb-2026, 12:26 pm
AwardPending
Quantity
150000
Bid Type
Two Packet Bid
Key Highlights
- • Bulk SMS service across multiple operators (Vi, Airtel, Jio, BSNL, MTNL)
- • Delivery within 15 seconds for OTP and domestic SMS
- • Required EMD of ₹198,240; estimated contract value ₹3,964,800
- • Telemarketing license holder and Authorized Channel Partner of mobile operators
- • ATC terms prevail over standard GeM terms; scope defined in attached SOW
Tender Overview
The Government e-Marketplace (GEM) tender seeks a Bulk SMS Service provider for Domestic OTP SMS and standard SMS, supporting major operators (Vi, Airtel, Jio, BSNL, MTNL) with delivery within 15 seconds. Estimated value is ₹3,964,800 and the EMD is ₹198,240. The procurement targets a license service provider with telemarketing license capabilities and authorized channel partnerships. The scope emphasizes rapid, reliable SMS delivery with 1000 character limits per message and broad telecom compatibility. The absence of BOQ items suggests a service contract rather than hardware. This procurement is configured for a domestic bulk messaging solution with emphasis on vendor credibility and carrier interoperability, where the primary differentiator is delivery speed and operator coverage. The at-a-glance terms are bound to the ATC file attached by the buyer and any conflicting clauses in the GeM bid document will be overridden by the Scope of Work.
Technical Specifications & Requirements
- No explicit technical specifications are published in the tender data.
- Key inferred requirements include: bulk SMS service covering OTP SMS and general Domestic SMS with delivery within 15 seconds; compatibility with major operators: Vi, Airtel, Jio, BSNL, MTNL; message length up to 1000 characters; service licensing and channel partner eligibility implied by the title. The absence of BOQ items indicates a service contract rather than physical goods procurement.
- The estimated value (₹3,964,800) and EMD (₹198,240) indicate substantial service scope and bid security expectations; no explicit performance metrics are provided beyond delivery speed.
Terms, Conditions & Eligibility
- EMD: ₹198,240 (security deposit required per terms).
- Estimated value: ₹3,964,800 for the contract.
- Delivery expectation: communications delivered in 15 seconds window (as per tender category).
- ATC documents and scope of work attached; any conflict will be resolved in favor of the Scope of Work.
- No BOQ items; eligibility likely tied to telecom licensing, authorized channel partnerships, and ability to operate across multiple operators.
- Ensure compliance with buyer-added terms in ATC and GeM bid documents; registration and licensing prerequisites implied.
Key Specifications
-
Service type: Bulk SMS for OTP and Domestic SMS
-
Delivery speed target: ≤ 15 seconds per message
-
Supported operators: Vi, Airtel, Jio, BSNL, MTNL
-
Message length: up to 1000 characters per SMS
-
Contract value: ₹3,964,800 (estimated)
-
EMD: ₹198,240
Terms & Conditions
-
EMD amount and payment terms to be clarified in ATC
-
Delivery performance benchmark: 15 seconds per message
-
Scope defined by SOW; conflicting clauses resolved in favor of SOW
Important Clauses
Payment Terms
Payment terms follow buyer ATC; standard practice may include milestone or upon delivery validation.
Delivery Schedule
Delivery of SMS messages must meet 15-second target; penalties may apply for delays per ATC.
Penalties/Liquidated Damages
Penalties to be defined in SOW/ATC; potential LD for missed delivery benchmarks.
Bidder Eligibility
-
Must hold active telecom licensing or telemarketing license
-
Authorized Channel Partner of at least one major operator
-
Demonstrated capability for real-time bulk messaging across multiple networks
Documents 5
GeM-Bidding-8843018.pdf
Main Document
Scope Of Work Document
SCOPE_OF_WORK
Payment Terms & Condition
PAYMENT
Buyer uploaded ATC document
ATC
GEM General Terms and Conditions Document
GEM_GENERAL_TERMS_AND_CONDITIONS
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(Historical Results)
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Posted:
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Closed:
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GEM
Bulk SMS Service (Version-2) - Promotional SMS; Domestic SMS; Very High; MTNL, BSNL, Airtel, Vi, Ji
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Posted:
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Closed:
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National Instructional Media Institute
CHENNAI, TAMIL NADU
Posted:
16 October 2025
Closed:
27 October 2025
GEM
Bulk SMS Service (Version-2) - Transactional SMS; Domestic SMS; High; MTNL, BSNL, Jio, Airtel, Vi;
Rashtriya Ispat Nigam Limited
VISAKHAPATNAM, ANDHRA PRADESH
Posted:
20 September 2025
Closed:
9 October 2025
GEM
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Required Documents
1
GST registration certificate
2
PAN card
3
Experience certificates in bulk SMS/telecom services
4
Financial statements or turnover proof
5
EMD payment receipt or bank guarantee details
6
Technical compliance certificates (telecom licensing, operator partnerships)
7
OEM/Carrier authorization letters (if applicable)
Frequently Asked Questions
Key insights about DELHI tender market
What documents are required for GEM bulk SMS tender in 2026?
Bidders must submit GST registration, PAN card, experience certificates for bulk messaging, financial statements, EMD payment proof, telecom licensing/authorizations, and OEM/channel partner authorizations as applicable. ATC terms may require additional SOW documents; ensure submission aligns with buyer-specified terms.
How to meet eligibility for OTP SMS tender in 2026 GEM?
Eligibility requires active telecom/telemarketing licensing, status as Authorized Channel Partner of one or more operators (Vi, Airtel, Jio, BSNL, MTNL), and demonstrable experience in real-time bulk messaging with secure delivery. Ensure compliance with Scope of Work in the ATC document.
What is the EMD for the GEM bulk SMS contract 2026?
EMD is ₹198,240; submit via the specified payment mode (e.g., online transfer or bank guarantee) as per ATC. Ensure EMD validity aligns with bid submission timeline and extend according to SOW if required.
What is the delivery speed requirement for OTP SMS in this tender?
The tender specifies delivery within 15 seconds per message for OTP/ Domestic SMS; bidders must demonstrate infrastructure and carrier interworking to meet this performance benchmark across Vi, Airtel, Jio, BSNL, MTNL networks.
What are the key standards or certifications required?
The tender references telecom licensing and authorized partnership; ensure compliance with applicable telecom regulatory requirements and any IS/ISO certifications if stated in SOW. Specific standard codes are provided in the ATC and Scope of Work.
When does the bid submission deadline occur for GEM SMS tender?
Deadline details are in the GeM ATC and SOW; ensure timely submission of all documents, EMD, and technical/commercial bids as per the buyer's notified date in the ATC. Prepare early to avoid last-minute issues.
What are the payment terms for the GEM bulk SMS supply contract?
Payment terms will be defined in ATC/SOW; bidders should expect standard terms such as milestone-based or post-delivery payments, with precise timelines and acceptance criteria outlined in the Scope of Work.
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Documents 5
GeM-Bidding-8843018.pdf
Main Document
Scope Of Work Document
SCOPE_OF_WORK
Payment Terms & Condition
PAYMENT
Buyer uploaded ATC document
ATC
GEM General Terms and Conditions Document
GEM_GENERAL_TERMS_AND_CONDITIONS