REMOTE ACCESS & SUPPORT SOFTWARE
Indian Army
POONCH, JAMMU & KASHMIR
Posted:
2 December 2025
Closed:
5 December 2025
GEM
Categories
3
Tender Overview
The Indian Army, Department of Military Affairs, invites bids for REMOTE ACCESS & SUPPORT SOFTWARE to be deployed in PATIALA, PUNJAB. The procurement emphasizes OEM licensing policy, duration of subscription, hosting/deployment options, and platform licensing details. Bidders should demonstrate OEM authorization, service support in consignee locations, and adherence to security features within the software. The tender includes allowances for license quantity adjustments during contract execution and a minimum three-year warranty from delivery. The open-call invites OEMs or authorized partners with audited financials and prior experience in similar software deployments. Key differentiators include OEM backing, training options, and post-delivery patch/upgradation support terms.
- Organization: Indian Army (Department of Military Affairs)
- Product Category: REMOTE ACCESS & SUPPORT SOFTWARE
- Location: PATIALA, PUNJAB 140506
- Estimated Value: Not disclosed
- Delivery Scope: Remote access software deployment with licensing and ongoing OEM support
- Unique aspects: OEM authorization requirement, 3-year warranty minimum, ISO certifications, and option to adjust quantity up to 25% during/after contract.
Technical Specifications & Requirements
- Category: BASIC INFORMATION; Scope of Licence: Licence types, duration (months), OEM licensing policy, number of licences, platform type, hosting/deployment, OEM support duration for patches, upgrade versions, and training options (0 if not applicable).
- Remote Support / Access: Features for remote access and support integration within the same console solution.
- Security: Security features must align with military-grade access controls and compliance norms.
- Delivery & Licensing: Clear licensing policy, platform compatibility, and deployment environment details; training days and remote support capabilities should be specified.
- Experience: OEM-authenticated supply and service presence, with prior make/model familiarity and post-delivery activation prerequisites.
Terms, Conditions & Eligibility
- EMD: Amount not disclosed in the provided tender data.
- Eligibility: OEM or authorized suppliers/distributors; OEM authorization required if OEM itself is not participating; last three-year turnover and audited balance sheets to be provided.
- Warranty: Minimum 3-year warranty post-delivery; service center must be available at consignee location.
- Documentation: PAN, GSTIN, canceled cheque, ETF mandate, Aadhar, non-blacklisting certificate.
- Compliance: ISO 9001 and ISO 14001 certificates must be submitted; ensure software keys remain active.
- GST: Bidder to verify applicable GST; reimbursement aligned to applicable rates.
- Delivery: Flexible delivery tied to option clause, with minimum 30 days for any additional time.
Key Specifications
-
- Type: Remote access & support software licensing
-
- Licence details: Types of licences, duration in months, number of licences per OEM policy
-
- Hosting/Deployment: Platform type and hosting environment
-
- OEM support: Years for patches, bug fixes; years for version upgrades
-
- Training: Training options and number of training days
-
- Security: Security features and compliance requirements
-
- Delivery terms: Option to increase quantity up to 25% at contracted rates
-
- Warranty: Minimum 3-year warranty post-delivery
-
- Serviceability: OEM authorized service center availability
Terms & Conditions
-
Mandatory OEM authorization or partner proof; service center in consignee location
-
3-year warranty from delivery; ISO 9001 and ISO 14001 certifications required
-
Quantity flexibility: +/-25% during/after contract with extended delivery logic
Important Clauses
Payment Terms
GST reimbursement as per applicable rates; payment terms aligned with contract, no fixed advance mentioned
Delivery Schedule
Delivery period governed by option clause; additional time (If any) calculated as (increased quantity ÷ original quantity) × original delivery period, min 30 days
Penalties/Liquidated Damages
Not specified in data; implied LDs linked to delivery delays via option clause
Bidder Eligibility
-
OEM or OEM-authorized supplier/distributor
-
Authorized service presence in consignee location
-
Not debarred or blacklisted by any central/state/PSU/organization
Documents 3
GeM-Bidding-9040521.pdf
Main Document
CATALOG-Specification-1
CATALOG Specification
GEM General Terms and Conditions Document
GEM_GENERAL_TERMS_AND_CONDITIONS
Past Similar Tenders
(Historical Results)
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Indian Army Remote Access & Support Software Tender 2026 India ISO 9001 OEM Support
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SONITPUR, ASSAM
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Indian Army Remote Access & Support Software Tender 2026 with ISO 9001, 1-Year OEM Warranty & 25% Optimum Quantity Flexibility
Indian Army
DEHRADUN, UTTARAKHAND
Posted:
17 February 2026
Closed:
19 February 2026
GEM
Tender Results
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Technical Specifications
1 Item
Item #1 Details
View Catalog| Category | Specification | Requirement |
|---|---|---|
| BASIC INFORMATION | Category | Remote Access & Support Software |
| SCOPE OF LICENCE | Types of Licence | Perpetual |
| SCOPE OF LICENCE | Duration of Subscription (in months) (Hint :- Select '0' if not applicable) | 12.0 - 60.0 Or higher |
| SCOPE OF LICENCE | OEM Licensing policy | Per Organization/Buyer |
| SCOPE OF LICENCE | Number of licensing included in the offered product as per OEM defined licensing policy | 1.0 - 500.0 Or higher |
| SCOPE OF LICENCE | Platform type | Server based, Web based, Cloud based, Mobile Based |
| SCOPE OF LICENCE | Hosting Enviroment/ Deployment Option | NA |
| SCOPE OF LICENCE | The offered product have support from OEM for | Unlimited updation for Patches and Bug fixes within maintenance & support period., Unlimited upgradation of version within support period |
| SCOPE OF LICENCE | Number of Years for OEM support for updation (Patches and Bug fixes) is included in the scope of supply (Hint :- Select '0' if not applicable) | 3.0 - 5.0 Or higher |
| SCOPE OF LICENCE | Number of Years for OEM support for Upgradation of version is included in the scope of supply (Hint :- Select '0' if not applicable) | 2.0 - 5.0 Or higher |
| SCOPE OF LICENCE | Training Options | On-Site, OEM Training Centre, Web based Virtual Training, Training Material |
| SCOPE OF LICENCE | No of days Training Provided (Hint :- Select '0' if not applicable) | 2.0 - 5.0 Or higher |
| REMOTE SUPPORT | Remote Support Features | Concurrent User Session, Instant Help Request, Connection Reporting, 4K Support |
| REMOTE ACCESS | Remote Access Features | File Transfer, Black Screen During Unattended Session, Lock Screen After Session, Remote Printing |
| SECURITY | Security Features | Granular Access Controls, 256-bit-AES end-to-end Encryption, 2-Factor-Authentication |
| COLLABORATION WITHIN THE SAME CONSOLE AND SOLUTION | Collaboration within the same console and solution Features | Team-Chat – Internal to organisation, Customer Chat – external, Recent Computers & Contacts Listing |
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Required Documents
1
GST certificate
2
PAN card
3
Audited financial statements (last 3 years and 6 months)
4
OEM authorization letter (if OEM not participating)
5
Experience certificates for similar deployments
6
ISO 9001 certificate
7
ISO 14001 certificate
8
Non-blacklisting certificate
9
Cancelled cheque
10
Aadhar card
11
ETF mandate (bank certified)
12
GST/Tax documents as applicable
Frequently Asked Questions
Key insights about PUNJAB tender market
What documents are required for the remote access software tender in Patiala?
Bidders must submit GST certificate, PAN card, canceled cheque, Aadhar, ETF mandate, and a non-blacklisting certificate. Include ISO 9001/ISO 14001 certificates, OEM authorization if not participating, last 3 years of audited financials, and experience certificates for similar deployments.
How is payment arranged for the Indian Army software tender in 2026?
GST reimbursement will follow applicable rates. Payment terms align with contract specifics; there is no fixed upfront amount disclosed. Ensure invoicing matches delivery milestones and include bank details, GSTIN, and contract reference for prompt processing.
What are the licensing and deployment requirements for this tender in Patiala?
Bidders must specify licensing type, duration (months), number of licenses per OEM policy, hosting environment, and deployment option. The vendor must provide OEM support for patches and version upgrades and ensure secure remote access within a unified console.
What certifications must bidders provide for the software tender in Punjab?
Bidders must provide ISO 9001 and ISO 14001 certifications. Ensure the OEM has active authorization if not quoting directly, and provide evidence of a certified service center in the consignee location for immediate service calls.
What is the minimum warranty requirement for the software supply?
A minimum 3-year warranty is required from delivery. The supplier must also provide ongoing patch updates and bug fixes as part of OEM support during the warranty period.
What is the delivery clause related to quantity changes for this tender?
The purchaser may increase or decrease quantity by up to 25% at contract time and during the currency of the contract. Delivery timing follows the original delivery period, with a minimum 30 days for any added time.
Who can participate in this tender for the Indian Army software?
Open to Original Equipment Manufacturer or registered/authorized suppliers/distributors/dealers/authorized partners. OEM authorization is mandatory if the OEM does not participate directly, with full turnover and balance sheet data required.
What is required to prove past experience for this software tender?
Submit purchase orders and completion certificates for similar make/model deployments, along with audited financial statements and evidence of prior OEM-authorized deployments to demonstrate relevant capability.
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Documents 3
GeM-Bidding-9040521.pdf
Main Document
CATALOG-Specification-1
CATALOG Specification
GEM General Terms and Conditions Document
GEM_GENERAL_TERMS_AND_CONDITIONS