Accountant General, Bihar AMC Tender for Desktops, Laptops & Peripherals 2026 – Multibrand Service in Bihar with 25% Scope Variations
Progress
RATender Overview
The tender is issued by the Accountant General, Bihar for an Annual Maintenance Service covering Desktops, Laptops, and Peripherals across multiple brands (HP, Dell, Acer, Lenovo, Brother, Canon, Epson, Fujitsu, APC, etc.). The estimated contract value is ₹398,640.00. While precise start/end dates aren’t provided, the AMC targets comprehensive upkeep of office computing assets, printers, scanners, UPS units, and related devices within Bihar. A distinctive feature is the buyer’s right to adjust contract quantity or duration by up to 25%, both pre- and post-award, subject to consent. This AMC seeks standardized escalation processes and a robust service/support framework to ensure uptime for critical government functions.
Technical Specifications & Requirements
- Product/Service: Annual Maintenance Contract for office IT assets including Desktops, Laptops, Printers, Scanners, UPS, and related peripherals from multiple OEMs.
- Brands Covered: HP, Dell, Acer, Lenovo, Brother, Canon, Epson, Fujitsu, APC, and Microtek among others listed in the tender scope.
- Scope Details: Multibrand AMC across data-center assets (where applicable) and user-end devices; includes routine preventive maintenance, corrective maintenance, and on-site support.
- Delivery/Support: Escalation matrix of service numbers required; on-site response and spare parts availability likely implied by AMC norms; no explicit technical standards stated.
- Certifications/Compliance: Specific standards not listed; bidders should demonstrate OEM authorizations and service capabilities across multiple brands.
- Performance/Quality: Warranty/AMC coverage for parts and labor; SLA expectations implied by government AMC norms; ensure compatibility with diverse devices.
Terms, Conditions & Eligibility
- 25% Option Clause: Buyer may increase/decrease contract quantity or duration up to 25% at contract issue or post-award with consent.
- Security: EMD/PBG regulations apply; alternative Security via Fixed Deposit Receipt (FDR) accepted with specific pledge language to Pay and Accounts Officer (Audit), Bihar, Patna; original FDR due within 15 days of award.
- Past Experience: Valid proofs include contract copies with invoices and client certifications or execution certificates; no single mandatory document but must prove relevant AMC experience.
- Support & Documentation: Escalation matrix required; bidders must upload Certificates/Documents as per ATC/Corrigendum; continuous compliance with ATC terms is mandatory.
Key Specifications
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Product/Service: Annual Maintenance Contract for Desktops, Laptops, Printers, Scanners, UPS, and related peripherals
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Estimated value: ₹398,640.00
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Brand coverage includes HP, Dell, Acer, Lenovo, Brother, Canon, Epson, Fujitsu, APC, Microtek, and more as listed
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Delivery/Support: On-site service; escalation numbers required; no explicit ISO/IS standards specified
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Eligibility: OEM authorizations and multi-brand service capability; past AMC experience evidence
Terms & Conditions
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25% variation in quantity/duration allowed by buyer
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FDR-based security acceptable in lieu of PBG with declared pledge terms
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Mandatory escalation matrix and multiple certifications for bidders
Important Clauses
Payment Terms
Not explicitly specified; AMC terms typically include on-site service charges, parts, and labor; bidders should confirm SLA-based payment in final bid.
Delivery Schedule
On-site maintenance and rapid response within standard AMC SLAs; exact response times not provided in data.
Penalties/Liquidated Damages
Not detailed here; bidders must review ATC for LD and performance bond specifics.
Bidder Eligibility
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Demonstrated experience in multi-brand AMC for desktops, laptops, printers, and peripherals
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Manufacturers’ OEM authorizations for brands listed (HP, Dell, Acer, Lenovo, etc.)
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Financial stability with verifiable turnover and absence of liquidation or bankruptcy
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Ability to provide on-site support with escalation matrix
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Compliance with FDR-based security (if chosen) and timely submission of original FDR within 15 days
Reverse Auction Schedule
Start
16-Oct-2026, 12:00 pm
End
19-Oct-2026, 9:00 pm
Duration: 81 hours
Reverse Auction Document
⏳ RA scheduled. Ensure you are registered to participate.
Tender Data
Bid Details
Quantity
1139
Bid Type
Two Packet Bid
Bid Validity
120 (Days)
Bid Type
Service
Evaluation
Total value wise evaluation
RA Qualification Rule
H1-Highest Priced Bid Elimination
Tech Clarification Time
2 Days
Preference & Exemptions
EMD Required
No
MII Compliance
Yes
MSE Purchase Preference
Yes
MSE Preference Band
L1+15%
MSE Exemption/Relaxation
Yes
Startup Exemption/Relaxation
Yes
Bid Splitting Applied
No
Requirements
Min. Avg. Annual Turnover
8
Experience Required
1 Year (s)
Arbitration Clause
No
Mediation Clause
No
Additional Tender Data
Commercial Details
Tender Category
Service
Bid To RA
No
Bid To RA Enabled
Yes
Item Category
Annual Maintenance Service - Desktops, Laptops and Peripherals - All In One PC; hp , Annual Maintenance Service - Desktops, Laptops and Peripherals - All In One PC; Dell , Annual Maintenance Service - Desktops, Laptops and Peripherals - All In One PC; Acer , Annual Maintenance Service - Desktops, Laptops and Peripherals - Desktop PC; Acer , Annual Maintenance Service - Desktops, Laptops and Peripherals - Desktop PC; hp , Annual Maintenance Service - Desktops, Laptops and Peripherals - Laptop; hp , Annual Maintenance Service - Desktops, Laptops and Peripherals - Laptop; Dell , Annual Maintenance Service - Desktops, Laptops and Peripherals - Laptop; Acer , Annual Maintenance Service - Desktops, Laptops and Peripherals - Laptop; Lenovo , Annual Maintenance Service - Desktops, Laptops and Peripherals - Multifunction Printer ( Colour , Laser , Separate Drum & Tonner, Lower range); Brother , Annual Maintenance Service - Desktops, Laptops and Peripherals - Multifunction Printer (Monochrome , Laser , Composite Cartridge, Lower range; Canon , Annual Maintenance Service - Desktops, Laptops and Peripherals - Printer (Colour, Laser, Composite Cartridge); hp , Annual Maintenance Service - Desktops, Laptops and Peripherals - Printer ( Ink Tank , Mono & Colour , Lowe Range ); Epson , Annual Maintenance Service - Desktops, Laptops and Peripherals - Printer (Monochrome , Laser , Composite Cartridge ); Canon , Annual Maintenance Service - Desktops, Laptops and Peripherals - Printer (Monochrome , Laser , Composite Cartridge ); hp , Annual Maintenance Service - Desktops, Laptops and Peripherals - Printer ( Monochrome , Laser , Separate Drum and Tonner ); Brother , Annual Maintenance Service - Desktops, Laptops and Peripherals - Printer ( Monochrome , Laser , Separate Drum and Tonner ); hp , Annual Maintenance Service - Desktops, Laptops and Peripherals - Scanner; Epson , Annual Maintenance Service - Desktops, Laptops and Peripherals - Scanner Large Format; Fujitsu , Annual Maintenance Service - Desktops, Laptops and Peripherals - Scanner ( Flat Bed); Epson , Annual Maintenance Service - Desktops, Laptops and Peripherals - Scanner Large Format; Microtek , Annual Maintenance Service - Desktops, Laptops and Peripherals - UPS (Offline 600-650 VA); APC , Annual Maintenance Service - Desktops, Laptops and Peripherals - UPS (Offline 600-650 VA); Numeric , Annual Maintenance Service - Desktops, Laptops and Peripherals - UPS (Offline 600-650 VA); Microtek , Annual Maintenance Service - Desktops, Laptops and Peripherals - UPS (Offline 600-650 VA); RAUNAK , Annual Maintenance Service - Desktops, Laptops and Peripherals - UPS( Offline 1 KVA); LUMINOUS , Annual Maintenance Service - Desktops, Laptops and Peripherals - UPS( Offline 1 KVA); Microtek , ANNUAL MAINTENANCE SERVICE -DATA CENTER ASSETS - Compute; Server-Rack; Neither OEM nor ASP , ANNUAL MAINTENANCE SERVICE -DATA CENTER ASSETS - Compute; Rack-Tower; Neither OEM nor ASP , ANNUAL MAINTENANCE SERVICE - VIDEO CONFERENCING SYSTEM - Usb Camera For Video Conferencing System (DFM); logitech; Neither OEM nor ASP , Annual Maintenance Contract for Networking Devices (Version 2) - Routers; TP LINK
Advisory Bank
State Bank of India
ePBG Percentage
5%
ePBG Duration (Months)
14
Delivery Details
Delivery Locations
1
Delivery Cities
Patna
Delivery Pincodes
800001
Delivery Locations
| Consignee | Address | City | State | Pincode | Quantity | Delivery Days | Additional Requirement |
|---|---|---|---|---|---|---|---|
| Sudhir Kumar | 800001,MAHALEKHAKAR BHAWAN, BIRCHAND PATEL MARG | Patna | Bihar | 800001 | 1 | - | Number of month for resident engineers : 12 Number of Resident engineers : 1 Number of technicians : 0 |
Authority Records
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Documents 4
GeM-Bidding-9921152.pdf
Main Document
Other Documents
OTHER
GEM General Terms and Conditions Document
GEM_GENERAL_TERMS_AND_CONDITIONS
GEM General Terms and Conditions Document
GEM_GENERAL_TERMS_AND_CONDITIONS
Categories
24
Required Documents
GST registration certificate
Permanent Account Number (PAN) card
Experience certificates for similar AMC engagements
Financial statements / turnover details
EMD submission proof or eligible security deposit
Technical bid documents and OEM authorizations
Escalation matrix for service support
Frequently Asked Questions
Key insights about BIHAR tender market
How to bid for the AMC in Bihar for Desktops and Laptops 2026?
Bidders must meet eligibility criteria, submit GST, PAN, experience certificates, financials, and OEM authorizations. Include EMD or FDR security, and provide an escalation matrix. Ensure compliance with the 25% variation clause and upload all ATC-mandated documents.
What documents are required for Bihar AMC tender 2026?
Required documents include GST certificate, PAN, experience certificates for similar AMC, financial statements, EMD or acceptable security, technical bid documents, and OEM authorizations. Also provide escalation matrix and any client execution certificates as evidence of past performance.
What is the 25% variation clause in this Bihar AMC tender?
The buyer can adjust contract quantity or duration up to 25% at issuance and post-award, with the bidder’s consent. For lumpsum services, scope and value may increase up to 25% with service provider agreement.
Which brands are covered under the Bihar AMC tender?
The scope includes HP, Dell, Acer, Lenovo, Brother, Canon, Epson, Fujitsu, APC, and Microtek across desktops, laptops, printers, scanners, and UPS. Vendors must demonstrate OEM authorizations for these brands.
When will the Bihar AMC contract require on-site support?
The tender implies on-site maintenance with an escalation matrix; exact response times are not specified here and should be clarified during bid submission and in the ATC/Final contract.
What are the security options for performance deposit in this tender?
Successful bidders may submit a Fixed Deposit Receipt (FDR) payable to the Pay and Accounts Officer (Audit), Bihar, Patna, with pledge language; original FDR must be delivered within 15 days of award.
What standards or certifications are required for the AMC bidders?
Bidders should provide OEM authorizations and evidence of multi-brand service capability; explicit ISO/IS standards are not listed, so rely on OEM certifications and client experience proofs.