West Bengal Police High End Computing Equipment Tender Kolkata 2026 – ISO 9001 & 3-Year OEM Warranty
Bid Publish Date
14-Aug-2026, 4:32 pm
Bid End Date
07-Sep-2026, 12:00 pm
Location
Progress
Key Highlights
- • ISO 9001 certification required for bidder or OEM
- • 3-year OEM warranty with installation/completion acceptance
- • 25% quantity variation rights during contract and currency of contract
- • In-country after-sales service: registered Indian office for OEM/authorized seller
- • Dedicated toll-free service number and escalation matrix mandatory
- • Non-obsolescence clause: offered products must have ≥5 years residual market life
Tender Overview
West Bengal Police, under the Home And Hill Affairs Department in KOLKATA, WEST BENGAL – 700001, seeks procurement of multiple high-end IT devices: High End Desktop Computers (Q2), High End Laptop/Notebook (Q2), Computer Printer (V2), Scanner (V3), and Line Interactive UPS with AVR (V2). The tender contemplates quantity variation up to 25% during contract and at placement, with delivery time adjustments based on the original and extended periods. The terms require adherence to corporate governance, and the contract will cover installation/commissioning where applicable. The opportunity emphasizes OEM-backed support and non-obsolescence with a minimum life expectancy integrated into bid viability.
Technical Specifications & Requirements
- Product categories: Desktop Computers, Laptops/Notebooks, Printers, Scanners, Line Interactive UPS with AVR.
- Standards/claims: ISO 9001 certification for bidder or OEM; 3-year warranty from final acceptance or post-installation completion; OEM must have a registered office in India for after-sales service; installation, training, troubleshooting, and maintenance service capability in India.
- Service support: dedicated toll-free number and escalation matrix required; supplier must provide after-sales service network and documented escalation contacts.
- Documentation expectations: OEM authorizations, AI proof of in-country support, and service group details.
Terms, Conditions & Eligibility
- Option Clause: Purchaser may increase/decrease quantity by up to 25%, including during currency with rates unchanged; delivery periods adjust per a defined formula with a minimum of 30 days.
- Certifications: ISO 9001 certification mandatory; failure to submit certificates may lead to rejection.
- Warranty: 3-year warranty from final acceptance or after installation/commissioning; OEM warranty certificates to be supplied at delivery; in-country service capability required.
- Additional requirements: bidders must not be under liquidation; ensure non-obsolescence (minimum 5 years residual market life) for offered items; imported items require Indian OEM/authorized seller with registered office in India for after-sales support.
- Submission readiness: provide service support details, escalation matrix, and installation/training capability; ensure all required documents are uploaded with bid.
Key Specifications
-
Product categories: High End Desktop Computers, High End Laptop/Notebook, Computer Printer, Scanner, Line Interactive UPS with AVR
-
Warranty: 3 years from final acceptance or post-installation
-
Standards: ISO 9001 certified bidder or OEM
-
Service: Dedicated toll-free support and escalation matrix in India
-
OEM requirement: Registered Indian office for after-sales service
-
Life-cycle: Offered items must have at least 5 years residual market life
Terms & Conditions
-
Delivery flexibility up to 25% quantity change with formula-based timeline adjustments
-
Mandatory ISO 9001 certification and 3-year OEM warranty
-
In-country OEM/authorized seller with Indian office for service and support
Important Clauses
Payment Terms
Not specified in tender data; ensure to confirm payment schedule in final contract.
Delivery Schedule
Delivery period to commence from last date of original delivery order; additional time calculated as (Increased quantity / Original quantity) × Original delivery period with minimum 30 days.
Penalties/Liquidated Damages
Not detailed in provided terms; verify LD provisions in the contract and bidder proposal.
Bidder Eligibility
-
Must hold ISO 9001 certification (bidder or OEM)
-
Not under liquidation or similar proceedings
-
Have in-country Indian office for after-sales service for imported items
Tender Data
Bid Details
Quantity
120
Category
High End Desktop Computer
Bid Type
Two Packet Bid
Bid Validity
90 (Days)
Bid Type
Service
Evaluation
Total value wise evaluation
Inspection Required
No
Tech Clarification Time
2 Days
Preference & Exemptions
EMD Required
No
MII Purchase Preference
No
MSE Purchase Preference
Yes
MSE Preference Band
L1+15%
MSE Exemption/Relaxation
No
Startup Exemption/Relaxation
No
Bid Splitting Applied
No
Requirements
Min. Avg. Annual Turnover
35
OEM Avg. Turnover
280
Past Performance
50 %
Warranty Period
3 years
Experience Required
3 Year (s)
Arbitration Clause
No
Mediation Clause
No
Additional Tender Data
Commercial Details
Tender Category
Goods
Bid To RA
No
Bid To RA Enabled
No
Item Category
High End Desktop Computer (Q2) , High End Laptop - Notebook (Q2) , Computer Printer (V2) (Q2) , Scanner (V3) (Q2) , Line Interactive UPS with AVR (V2) (Q2)
Payment Timelines
Payments shall be made to the Seller within 45 days of issue of consignee receipt-cum-acceptance certificate (CRAC) and on-line submission of bills (This is in supersession of 10 days time as provided in clause 12 of GeM GTC)
Delivery Details
Max Delivery Days
30
Delivery Locations
1
Delivery Cities
Kolkata
Delivery Pincodes
700071
Delivery Locations
| Consignee | Address | City | State | Pincode | Quantity | Delivery Days | Additional Requirement |
|---|---|---|---|---|---|---|---|
| Nikita Foning Lepcha | 700071,13 Lord Sinha Road | Kolkata | West Bengal | 700071 | 30 | 30 | - |
Authority Records
BID & GeM Expert Consultancy
End-to-end support — bid preparation, GeM registration, document filing & compliance by industry experts.
Free consultation · 24h response
Documents 9
GeM-Bidding-9758816.pdf
Main Document
CATALOG-Specification-1
CATALOG Specification
CATALOG-Specification-2
CATALOG Specification
CATALOG-Specification-3
CATALOG Specification
CATALOG-Specification-4
CATALOG Specification
CATALOG-Specification-5
CATALOG Specification
CATALOG-Specification-6
CATALOG Specification
Buyer uploaded ATC document
ATC
GEM General Terms and Conditions Document
GEM_GENERAL_TERMS_AND_CONDITIONS
Corrigendum Updates
2 Updates Update
Extended Deadline
07-Sep-2026, 6:30 am
Opening Date
07-Sep-2026, 7:00 am
Update
Categories
5
🤖 AI-Powered Bidder Prediction
Discover companies most likely to bid on this tender
Required Documents
ISO 9001 certification for bidder or OEM
OEM authorization certificate and proof of registered Indian office
Proof of dedicated service/support network and toll-free contact
Escalation matrix with telephone numbers
Evidence of installation/commissioning capability and training plan
Declaration on non-obsolescence with at least 5 years market life
Bidder undertaking not to be in liquidation or similar proceedings
Any other certificates as demanded in the Bid/ATC/Corrigendum
Technical Specifications
6 Items
Item #1 Details
View Catalog| Category | Specification | Requirement |
|---|---|---|
| PROCESSOR | Description of Stores | Desktop Computer with Table Mount Monitor System with Compatible Chipset as per Processor make with Minimum 6 USB Port |
| PROCESSOR | Base Processor Number | NA for Higher Processor Or higher |
| PROCESSOR | Higher Processor Number | Intel Core i7- 13700, Intel Core i7- 13700K, Intel Core i7- 14700, Intel Core i7- 14700K, Intel Core i9- 12900, Intel Core i9- 12900K, Intel Core i9- 13900, Intel Core i9- 13900K, Intel Core i9- 14900, Intel Core i9- 14900K, Intel Core Ultra 5- 235T, Intel Core Ultra 5- 225T, Intel Core Ultra 5- 225, Intel Core Ultra 5- 245T, Intel Core Ultra 5- 235, Intel Core Ultra 5- 245, Intel Core Ultra 7- 265T, Intel Core Ultra 7- 265, Intel Core Ultra 9- 285 Or higher |
| MOTHERBOARD | Trusted Platform Module | Discrete TPM 2.0 |
| OPERATING SYSTEM | Factory Pre-loaded Operating System | Window 11 Professional |
| MEMORY (RAM) | RAM Size (Memory Card/Module) (in GB) (Capacity to be Installed in the System) | 16, 32, 64 Or higher |
| STORAGE | Primary Storage Capacity (in GB) | 1024, 2048 Or higher |
| STORAGE | Availability of Secondary Storage | No Secondary Storage Or higher |
| STORAGE | Secondary Storage Capacity (in GB) | 0.0 Or higher |
| CABINET | Cabinet Form Factor | Tower (More than 13 to 26 Liters) |
| CABINET | Bays for Optical Drive | 1 Or higher |
| CABINET | Audio Interface Type | Universal 3.5 mm Audio Jack (Support for Audio-in and Audio out), Audio-In, Audio-Out |
| PORTS | Number of USB Type A Ports (Version 3 point 2 Gen 1) | 4, 5, 6 Or higher |
| PORTS | Number of USB ports Type C | 1, 2 Or higher |
| Monitor | Availibility of Monitor | Yes as per IS 13252 (Part 1) |
| Monitor | Panel Type | Twisted Nematic (TN) |
| Monitor | Screen Size (in CMs) | 48.26 - 53 (19.0" - 20.87") |
| WARRANTY | On Site OEM Warranty (In year) | 3, 4, 5 Or higher |
Frequently Asked Questions
Key insights about WEST BENGAL tender market
How to bid for high end computing equipment tender in Kolkata 2026?
Bidders should ensure ISO 9001 certification, provide OEM authorization with Indian registered office, and include a 3-year warranty. Prepare service escalation matrix, toll-free support details, and installation/training plans. Include the 25% quantity variation option and delivery time rules in the bid response.
What documents are required for WB Police IT hardware tender in West Bengal?
Required documents include ISO 9001 certification, OEM authorization, proof of Indian office, service support contact details, escalation matrix, installation/training plan, and a declaration of non-obsolescence with a five-year market life. Upload all certificates alongside bid documents per ATC.
What are the warranty and service requirements for this procurement?
A 3-year warranty is required from final acceptance or after commissioning. OEM must provide warranty certificates at delivery. A well-established in-country service group for installation, troubleshooting, and maintenance in India is mandatory, with a dedicated toll-free number and escalation matrix.
What is the delivery variation clause and how does it affect timelines?
The purchaser may adjust quantity by up to 25%. Delivery timing uses a formula: (Additional quantity ÷ Original quantity) × Original delivery period, with a minimum of 30 days; extended delivery may occur during contract currency at contracted rates.
Which standards and certifications are mandatory for bidders?
Mandatory ISO 9001 certification for bidder or OEM. In-country Indian office for OEM after-sales support is required for imported products; OEM should provide service capability and escalation contacts as part of bid submission.
What is the scope of installation and training in this tender?
Bid must include a plan for installation, commissioning, and training at the consignee location. The vendor must demonstrate a dedicated service team in India and provide contact details for support during the warranty period.
How do I demonstrate non-obsolescence in this tender?
Submit a formal declaration that the offered products have at least 5 years residual market life and will not be declared end-of-life by the OEM during the contract period; provide OEM lifecycle plans and replacement options if needed.
What is the payment and contract suitability for bidders in Kolkata?
Payment terms are to be confirmed in the final contract; ensure readiness with compliance documents, OEM warranties, and service commitments. Align bid pricing with the 25% quantity variation rule and delivery schedule to avoid penalties.