Indian Army Software Support Services Renewal Tender 2026 Department of Military Affairs Real-Time Support Maintenance 2026
Bid Publish Date
22-Jul-2026, 11:23 am
Bid End Date
01-Aug-2026, 12:00 pm
Location
Progress
Quantity
1
Bid Type
Two Packet Bid
Key Highlights
- • OEM-approved software enhancements required
- • 25% quantity or duration flex at contract issue
- • Lumpsum service contract adjustments up to 25% with consent
- • Real-time support and maintenance for database and application software
- • No explicit BOQ; ATC governs specific terms
- • Department of Military Affairs, Indian Army procurement
- • Emphasis on continuity of software subscriptions with OEM compliance
- • Renewal of existing licenses/subscriptions with OEM-aligned upgrades
Categories
5
Tender Overview
The Indian Army, Department of Military Affairs, seeks renewal of software subscriptions for real-time support, maintenance, and enhancements across database and application software. The scope includes software maintenance services, technical modifications, and OEM-aligned support activities. The exact quantity and estimated contract value are not disclosed, but the contract duration may flex up to 25% at issuance, with additional scope possible for lumpsum service contracts subject to service provider consent. This tender emphasizes continuity of operation for critical software subsystems used at the office level and requires seamless renewal with minimal downtime. Unique emphasis is on OEM-approved enhancements and real-time troubleshooting, underscoring the need for robust SLA adherence and secure upgrade paths.
Technical Specifications & Requirements
- Product/Service category: Software support services, maintenance, and enhancements for existing software subscriptions, including Database Management Software and Application Software
- Service scope: Real-time support, technical modifications, and software enhancements aligned with OEM approvals
- Delivery/renewal context: Renewal of existing licenses/subscriptions; ongoing maintenance cycle with OEM-verified upgrades
- Standards/certifications: Not explicitly specified in data; bidders should reference OEM requirements and standard software maintenance practices
- Eligibility indicators: Experience in providing enterprise software maintenance to government or military environments is advantageous
- Notable constraint: No BOQ items available; no start/end dates published; ATC supersedes baseline terms
- Value indicators: Estimated value and EMD details not disclosed in the data
Terms, Conditions & Eligibility
- Quantity/duration flex: Buyer can adjust contract quantity or duration up to 25% at contract issue; post-issue adjustments limited to 25%
- Lumpsum flexibility: For lump-sum service contracts, scope/value may increase up to 25% with provider consent
- Documentation: Standard ATC terms exist; bidder to review uploaded ATC document for specific compliance
- Payment terms: Not specified; procurement follows standard government software support payment practices
- BOQ status: No items listed; bidders to anticipate renewal-package deliverables and OEM requirements
- Compliance: OEM approvals and software-specific maintenance standards implied, though not enumerated in data
- Warranty/AMS: Not specified in data; bidders should prepare for OEM-supported AMS options per renewal terms
Key Specifications
-
Software maintenance and real-time support for existing Database Management Software
-
Application Software maintenance with OEM-approved enhancements
-
Renewal of software subscriptions with continuity of service
-
No explicit quantitative BOQ; rely on OEM guidelines and renewal terms
-
Minimum standard: OEM-compliant maintenance and security patching
Terms & Conditions
-
25% contract quantity/duration flex at issue
-
Lumpsum scope may increase up to 25% with consent
-
Renewal of existing software subscriptions with OEM-aligned enhancements
Important Clauses
Payment Terms
Not specified in data; follow standard government software renewal payment practices; verify in ATC
Delivery Schedule
Not specified; renewal should align with OEM renewal timelines and existing license validity
Penalties/Liquidated Damages
Not specified; check ATC for SLA penalties and service credits
Bidder Eligibility
-
Experience in enterprise software maintenance and OEM-aligned support
-
Capability to provide real-time software troubleshooting for government environments
-
Financial capacity to meet renewal obligations and potential 25% scope adjustments
Additional Tender Data
Commercial Details
Tender Category
Service
Bid To RA
No
Bid To RA Enabled
No
Item Category
Software Support Services 2.0 - Job order for renewal of software subscription used at this office; Database Management Software, Application Software; Maintenance Services; Software Enhancements, Technical Modifications, Real-time support; OEM appro..
Delivery Details
Delivery Locations
1
Delivery Cities
Jhansi
Delivery Locations
| Consignee | Address | City | State | Pincode | Quantity | Delivery Days | Additional Requirement |
|---|---|---|---|---|---|---|---|
| - | Jhansi | Jhansi | - | - | 1 | - | - |
Authority Records
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Documents 6
GeM-Bidding-9626742.pdf
Main Document
Other Documents
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Other Documents
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Other Documents
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GEM General Terms and Conditions Document
GEM_GENERAL_TERMS_AND_CONDITIONS
GEM General Terms and Conditions Document
GEM_GENERAL_TERMS_AND_CONDITIONS
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Required Documents
GST registration certificate
PAN card
Experience certificates for similar software maintenance
Financial statements or solvency documents
EMD/Security deposit documentation (as per ATC)
Technical bid documents and OEM authorization (if required)
OEM authorization letters for software maintenance
Frequently Asked Questions
What documents are required for the software renewal tender in India Army?
Bidders must submit GST registration, PAN, experience certificates, financial statements, EMD/Security deposit, technical bid documents, and OEM authorizations if required. Ensure OEM-specific maintenance proof and security compliance as per ATC. Prepare renewal-specific compliance and AMS options for submission.
How is the 25% flex in quantity or duration applied in this tender?
The buyer can adjust contract quantity or duration up to 25% at contract issuance; post-issuance, adjustments remain capped at 25%. For lumpsum services, the scope/value may increase by up to 25% with the service provider's consent, enabling adaptive renewal.
What are the critical eligibility criteria for software renewal with Indian Army?
Candidates should have proven experience in enterprise software maintenance, OEM-aligned support capabilities, and financial viability. Prior government or military sector experience is advantageous; ensure ability to handle OEM upgrade paths and real-time troubleshooting per renewal terms.
What subcontractor or OEM authorizations are required for this renewal?
Respondents should provide OEM authorization letters or confirmations for software maintenance, confirm OEM-approved enhancements, and ensure adherence to OEM patching and security standards as documented in the ATC.
When should bidders expect renewal-related delivery and SLA alignment?
Delivery alignment should mirror OEM renewal timelines and current license validity. Bidders must propose SLA terms for real-time support and patch deployment, with service credits aligned to performance metrics per the ATC.
What are the key payment terms for the Indian Army software renewal?
Payment terms are not disclosed; bidders should anticipate government-standard renewal payments with milestone-based invoicing and AMS support charges, subject to prevailing finance rules and ATC specifics.
What standards or security requirements apply to this software renewal?
While explicit standards are not listed, bidders should comply with OEM maintenance standards, secure update practices, and government security guidelines typical for enterprise software in military contexts, as specified in the ATC.
How to prepare for the OEM-approved enhancements in this renewal?
Identify OEM-supported enhancement paths, list compatible versions, verify patching cadence, and document upgrade impact on existing licenses. Include timelines, costs, and risk mitigation in the technical proposal for the renewal with OEM endorsement.
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Documents 6
GeM-Bidding-9626742.pdf
Main Document
Other Documents
OTHER
Other Documents
OTHER
Other Documents
OTHER
GEM General Terms and Conditions Document
GEM_GENERAL_TERMS_AND_CONDITIONS
GEM General Terms and Conditions Document
GEM_GENERAL_TERMS_AND_CONDITIONS