Indian Air Force EPABX System Annual Maintenance Tender Sonitpur Assam 2026 - PAC Firm Only
Progress
Key Highlights
- • PAC firm eligibility and reservation for bids
- • 25% quantity/duration adjustment option at contract issue
- • Office of Service Provider must be in Assam (consignee state) with documentary evidence
- • Escalation Matrix required for service support
- • ATC and SOW attachments govern scope and eligibility
- • No BOQ items; maintenance scope for EPABX system only
- • Sub-contracting requires buyer consent; joint liability remains
- • IS/ISO certifications not explicitly stated; rely on standard government procurement documentation
Tender Overview
The Indian Air Force (Department Of Military Affairs) invites bids for Annual Maintenance Service of EPABX System in Sonitpur, Assam (784001). Although the exact estimated value and EMD are not disclosed, the tender specifies a reserved qualification for a PAC firm and requires an escalation-ready service structure. The scope centers on ongoing maintenance rather than new installation, with a 25% flexibility clause for quantity or duration changes at contract issue. The bid documents emphasize service support, an on-ground service office in the consignee state, and adherence to ATC/SOW attachments. This opportunity targets specialized EPABX support providers with regional logistics capability and formal service channels.
Technical Specifications & Requirements
- Product/Service: Annual Maintenance for EPABX System at IAF facility in Assam.
- Delivery/Support: Service office must be located within the state of the consignee; escalation matrix and OEM/service provider contact details required.
- Qualifications: Bidder must be a PAC firm; non-liquidation and non-bankruptcy status; upload undertakings as per ATC. No BOQ items are listed, indicating maintenance scope rather than hardware procurement.
- Contract Flexibility: Option Clause allows up to 25% increases in quantity or duration; lump-sum scope may expand with provider consent.
- Contractual Attachments: ATC, SOW, and local service evidence must be submitted.
- Support: Escalation matrix with telephone contacts for service; documented evidence of availability in the state.
Terms, Conditions & Eligibility
- 25% Option Clause: Buyer may adjust contract quantity/duration by up to 25%.
- PAC Firm Only: Tender reserved for PAC firms; other bids may be ignored.
- Service & Sub-contracting: No assignment/sub-contracting without prior consent; joint and several liability maintained.
- Office Presence: Service provider must have an office in the consignee state; documentary evidence required.
- Documentation: Upload required certificates/documents; missing certificates can lead to rejection.
- ESDC/ATC: ATC/SOW files play a critical role in determining scope and eligibility.
- Payment & Penalties: Not specified; standard clauses apply per buyer terms; ensure compliance with escalation and service levels.
Key Specifications
-
EPABX system maintenance scope (no specific quantities listed)
-
Service office presence in Assam with documentary evidence
-
Escalation matrix with contact numbers
-
ATC/SOW attachments govern scope and compliance
-
25% option clause for scope/duration adjustment
Terms & Conditions
-
Option Clause allows up to 25% changes in quantity or duration
-
Tender reserved for PAC firms only; non-PAC bids ignored
-
Service office in the consignee state with documented evidence
Important Clauses
Payment Terms
Not explicitly detailed in provided data; follow purchaser ATC terms and standard government payment schedules; ensure invoice submission aligns with service milestones.
Delivery Schedule
Maintenance service cadence for EPABX systems; no fixed delivery dates provided; comply with escalation matrix and SOW timelines.
Penalties/Liquidated Damages
Not specified; standard L&D terms to be confirmed in ATC/SOW; verify performance metrics during contract award.
Bidder Eligibility
-
PAC firm eligibility confirmed (certificate required)
-
No liquidation, court receivership, or bankruptcy proceedings
-
Office presence in Assam with documentary evidence
Tender Data
Bid Details
Quantity
1
Bid Type
Single Packet Bid
Bid Validity
120 (Days)
Bid Type
Service
Evaluation
Total value wise evaluation
Tech Clarification Time
2 Days
Preference & Exemptions
EMD Required
No
MII Compliance
Yes
MSE Purchase Preference
Yes
MSE Preference Band
L1+15%
MSE Exemption/Relaxation
Yes
Startup Exemption/Relaxation
Yes
Bid Splitting Applied
No
Requirements
Experience Required
3 Year (s)
Arbitration Clause
No
Mediation Clause
No
Additional Tender Data
Commercial Details
Tender Category
Service
Bid To RA
No
Bid To RA Enabled
No
Item Category
Annual Maintenance service - EPABX System
Delivery Details
Delivery Locations
1
Delivery Cities
SONITPUR
Delivery Locations
| Consignee | Address | City | State | Pincode | Quantity | Delivery Days | Additional Requirement |
|---|---|---|---|---|---|---|---|
| - | SONITPUR | SONITPUR | - | - | 1 | - | - |
Authority Records
BID & GeM Expert Consultancy
End-to-end support — bid preparation, GeM registration, document filing & compliance by industry experts.
Free consultation · 24h response
Documents 6
GeM-Bidding-9756127.pdf
Main Document
Other Documents
OTHER
Buyer uploaded ATC document
ATC
Other Documents
OTHER
GEM General Terms and Conditions Document
GEM_GENERAL_TERMS_AND_CONDITIONS
GEM General Terms and Conditions Document
GEM_GENERAL_TERMS_AND_CONDITIONS
Categories
2
Required Documents
GST registration certificate
PAN card
Experience certificates for EPABX maintenance
Financial statements or solvency proof
EMD/Security deposit details (as applicable per ATC)
Technical bid documents including OEM authorizations (if required)
Escalation matrix and service office proof in Assam
PAC firm qualification proof (certificate/authorization)
Frequently Asked Questions
Key insights about ASSAM tender market
How to bid for EPABX maintenance tender in Sonitpur Assam 2026?
Bidders must be PAC firms, provide proof of eligibility, furnish GST/PAN, and submit EPABX maintenance experience certificates. Upload the PAC certification, escalation matrix, Assam office proof, and ATC/SOW documents. Ensure compliance with the 25% option clause and service level expectations before submission.
What documents are required for IAF EPABX service bid in Assam?
Submit GST registration, PAN card, experience certificates for EPABX maintenance, financial statements, EMD details as per ATC, OEM authorizations if needed, and proof of Assam service office. Include escalation matrix and ATC/SOW attachments to demonstrate capability.
What are the technical specs for EPABX maintenance in this tender?
No fixed hardware quantities are listed; the scope is maintenance-based. Compliance with ATC/SOW governs technical requirements, including service response, escalation matrix, and regional service presence. Ensure PAC firm status and ability to manage EPABX system upkeep in Assam.
When is the contract quantity/duration adjustment allowed for this bid?
The contract includes an OPTION CLAUSE allowing up to 25% increase or decrease in quantity or duration at the time of contract issue, with acceptance by the bidder. Any expansion requires mutual consent for the revised scope.
What is the service office requirement for EPABX maintenance in Assam?
The service provider must maintain an office in the consignee state (Assam) with documentary evidence. This ensures local service support, quicker escalation handling, and on-ground availability for EPABX maintenance.
What is required in the escalation matrix for service support?
An escalation matrix with telephone numbers for service support must be provided by the bidder or OEM. This enables prompt resolution of EPABX issues and aligns with ATC/SOW expectations for response times.
What standards or certifications are mandatory for this IAF tender?
The tender requires PAC firm eligibility and relevant EPABX maintenance experience. Specific standards are referenced in ATC/SOW; ensure OEM authorizations if applicable and provide certification attestations as part of the bid package.
Is there a guarantee of payment terms for EPABX maintenance by IAF?
Payment terms are not explicitly specified in provided data; bidders should refer to ATC. Typical government terms apply, with milestone-based invoicing and compliance with submission of service reports and acceptance criteria.