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Tender Notice for SELECTION OF VENDOR FOR OPERATIONALISATION AND MAINTENANCE OF GRIEVANCE REDRESSAL AND FEEDBACK HELPDESK FOR COMMERCIAL TAX DEPARTMENT . in BIHAR

Bid Publish Date

06-Mar-2025, 11:42 am

Bid End Date

21-Mar-2025, 10:30 am

EMD

₹3,00,000

Value

₹0

Location

Progress

Issue06-Mar-2025, 11:42 am
AwardPending
Explore all 3 tabs to view complete tender details

Tender Type

Open

Tender Fee

₹5,000

Tender Fee Exemption

No

EMD Exemption

No

Category

GENERAL

Categories 2

The issuing authority announces a tender for SELECTION OF VENDOR FOR OPERATIONALISATION AND MAINTENANCE OF GRIEVANCE REDRESSAL AND FEEDBACK HELPDESK FOR COMMERCIAL TAX DEPARTMENT. in BIHAR. Submission Deadline: 21-03-2025 10: 30: 00. Last date to apply is approaching fast!

Additional Tender Data

Commercial Details

Processing Fee

₹3,540

Tender Currency

INR

Bid Currency

INR

Ranking Sequence

L1 Ranking

Estimated Value Visibility

N

Bid To RA

No

Authority & Contact

Organization Hierarchy

Government of Bihar->Bihar State Electronic Development Corporation

Approving Authority

Managing Director BSEDC (MD)

Tender Creator

Mr SUDHIR KUMAR (COMPANY SECRETARY)

Pre-Bid & Qualification

Pre-Bid Meeting Start

12-03-2025 07:00:00

Pre-Bid Meeting End

12-03-2025 08:00:00

Pre-Bid Discussion Type

OFFLINE

Pre-Bid Venue

In BSEDC meeting room.

Payment Breakdown

TypeAmountCurrencyModeExemption
EMD₹3,00,000INRInternet Payment Gateway(IPG),Challan|Bank GuaranteeNo
Tender Fee₹5,000INRInternet Payment Gateway(IPG),Challan|No
Tender Processing Fee₹3,540INRInternet Payment Gateway(IPG),Challan|No

Document Requirements

Certification of Incorporation /Registration (PQ-1) as per RFP

BidPart1OthersMandatoryNo Exemption

Extracts from the audited Balance sheet and Profit & Loss (PQ-2) as per RFP

BidPart1OthersMandatoryNo Exemption

Copy of CMMi level certificates (PQ-3) as per RFP

BidPart1OthersMandatoryNo Exemption

Copy of EPF Registration & Self Declaration with latest EPF Challan (PQ-4) as per RFP

BidPart1OthersMandatoryNo Exemption

ESlC Registration Certificate (PQ-5) as per RFP

BidPart1OthersMandatoryNo Exemption

Copy of GST Registration certificate

BidPart1OthersMandatoryNo Exemption

Copy of PAN Card

BidPart1OthersMandatoryNo Exemption

IT Return for three financial years for F.Y.2021-22, F.Y.2022-23 and F.Y.2023-24 (PQ-6) as per RFP

BidPart1OthersMandatoryNo Exemption

Any Deed/Agreement on office establishment or an undertaking to set up an office (PQ-7) as per RFP

BidPart1OthersMandatoryNo Exemption

Copies of ISO 9001 / ISO 27001 certificates (PQ-8) as per RFP

BidPart1OthersMandatoryNo Exemption

Work Order & Ongoing or Completion Certificate of at least five years experience (PQ-9) as per RFP

BidPart1OthersMandatoryNo Exemption

Self-declaration for bidder should not have been blacklisted (PQ-10) as per RFP

BidPart1OthersMandatoryNo Exemption

A Commitment letter on the company's letterhead for Consortium orJoint Venture (PQ- 11) as per RFP

BidPart1OthersMandatoryNo Exemption

Copy of Work Order & Ongoing or Completion Certificate (PQ-12) as per RFP

BidPart1OthersMandatoryNo Exemption

Any other documents as per RFP

BidPart1OthersOptionalNo Exemption

Any other documents as per RFP.

BidPart1OthersOptionalNo Exemption

General Particulars

1

Name of the company

2

Official address

3

Phone No. and Fax No.

4

Corporate Headquarters Address

5

Phone No. and Fax No.

6

Web Site Address

7

Details of Companys Registration (Please enclose copy of the company registration document)

8

Name of Registration Authority

9

Registration Number and Year of Registration

10

Quality Certificates (CMMI-III/V) and its validity

11

GST registration No.

12

Permanent Account Number (PAN)

Tender Terms

Clause 01

Details

Accept all terms and conditions as per Tender Document.

Accept all terms and conditions as per Tender Document.

BID & GeM Expert Consultancy

End-to-end support — bid preparation, GeM registration, document filing & compliance by industry experts.

Bid Preparation GeM Registration Document Filing

Free consultation · 24h response

Documents 2

RFP for Helpdesk Call Centre for CTD.pdf

GENERAL_DOCUMENT

Financial sheet_CTD call centre.xlsx

GENERAL_DOCUMENT

Bill of Quantities (BOQ) 1 Item Sign in for GEM prices

#BSEDC/1369/25 Dated-05-03-2025

SELECTION OF VENDOR FOR OPERATIONALISATION AND MAINTENANCE OF GRIEVANCE REDRESSAL AND FEEDBACK HELPDESK FOR COMMERCIAL TAX DEPARTMENT .

SELECTION OF VENDOR FOR OPERATIONALISATION AND MAINTENANCE OF GRIEVANCE REDRESSAL AND FEEDBACK HELPDESK FOR COMMERCIAL TAX DEPARTMENT .

1 Work Rate: ₹0 Est: ₹1

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